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Associate Customer Service Representative Jobs in Washington, DC

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Associate Customer Service Representative information

See Washington, DC salary details

$10

$19

$31

How much do associate customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for associate customer service representative in Washington, DC is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.78 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.
What are the most commonly searched types of Customer Service Representative jobs in Washington, DC? The most popular types of Customer Service Representative jobs in Washington, DC are:
Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,374 per year, or $19.4 per hour.

Sales Associate - Customer Service Representative

Battery Life

Alexandria, VA

$14 - $15/hr

Full-time

PTO

Re-posted 18 days ago

Job description

Welcome to the wonderful world of batteries! In our ever-evolving need of mobile power, the battery industry is here to stay. We are actively searching for the ideal person to join our Customer Service Team. Whether full-time or part-time, this Sales Associate position is the dream job for an outgoing, people-person, and forward-thinking individual. If that sounds like you, apply today at our Alexandria, VA location! This customer service oriented position will pay $14.00 - $15.00 per hour (based on previous customer service experience) plus bonuses.

Schedule: We have a great flexible schedule within the hours of Monday-Friday from 8am-7pm, Saturday 9am to 7pm and Sundays from 10am-6pm. Whether you are seeking part-time or full-time, we have the right hours for you, to accommodate school schedules, family, or other activities that are important to you.

Benefits: Not only do we offer flexible work schedules, but we also offer a variety of benefits that include PTO, exceptional training in device repair, and bonus pay based on sales incentives!

About Batteries Plus

Batteries Plus, was the first organization to respond to the evolving needs of the replacement battery market. The increasing demand for "specialty" and replacement batteries, combined with our reputation for solving battery problems and providing helpful advice, has led to our rapid success and expansion. This includes light bulbs as well as providing in-store repairs for cracked screens, battery replacements, and more.

Just as we are constantly evolving to satisfy the public's need for mobile power, we understand that our employees have needs as well. As an employer, we take pride in offering our employees competitive wages and benefits, a supportive work environment, as well as on-going training.

A Day in the Life of a Batteries Plus Sales Associate

Don't expect the same droned out routine in this sales position. You will eagerly interact with a variety of people - from the individual cell phone user to the big business in need of extensive lighting and mobile power. As a representative of the store, you'll enthusiastically welcome customers (in person and on phone), offer assistance, maintain an organized and professional appearance (self and store), and adhere to all battery/bulb safety rules and regulations. And, get ready to move! This sales position requires movement throughout the store - from cash register sales to product placement and more!

Job Qualifications as a Customer Service Sales Associate

  • Ability to learn and incorporate new technology
  • Ability to make sound decisions within company policies and guidelines
  • Excellent communication skills
  • Passion for basic math problem solving
  • Analytical
  • Ability to multi-task and prioritize
  • Knowledge of and ability to use common hand and power tools for auto battery installs
  • Good hand/eye coordination (for watch and small electronics disassemble and reassemble)
  • Independent thinker and team player
  • Outgoing and approachable personality

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