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Assistant Pos Technical Support Jobs (NOW HIRING)

Fortis

Technical Support Specialist

Plano, TX

... troubleshooting * Assist merchants with navigation and functionality of the Fortis Gateway ... payments or POS hardware is a plus Technical Skills: Basic knowledge of hardware setup ...

Lucas Systems, Inc

Technical Support Agent

Easley, SC · On-site

Since opening our doors in 1992, we are one of the oldest POS companies in the Quick Service ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

Weave

Technical Support

Lehi, UT · On-site

Technical Support Leadership What You Will Own * Communicate with customers via inbound phone calls ... AI may assist with things like writing s, scheduling interviews, or reviewing applications against ...

Keylent Inc

NCR POS Resource

Seattle, WA · On-site

Provide technical support to end users and store staff for Client POS related inquiries and problems. Offer training and guidance to staff on the proper use of Client POS systems. 3. System ...

US IT Solutions Inc

Technical Support

Lansing, MI · On-site

$38K - $47K/yr

Technical Support 1 Short Description: NEW CONTRACT DURATION: ASAP - January 5, 2018. Maintains ... May assist in the review and recommendation of the procurement and inventory of information ...

FastTek

Technical Support

Detroit, MI · On-site

$37K - $46K/yr

Technical Support #1057937 Position Summary: As a key member of the Technology Division's Field ... Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist ...

Arete Technologies, Inc.

Technical Support

Richmond, VA

$37K - $46K/yr

Support duties include but are not limited to network connectivity troubleshooting, desktop ... As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures ...

paq

POS HELPER

Manteca, CA · On-site

Essential Functions of the Position: * Assist POS Lead with resetting merchandise according to ... Report issues to store management and retail support as needed. * Perform other duties as assigned.

SignaPay

Be Seen First

Technical Support Representative - Payments Industry

Irving, TX · On-site

None SUMMARY Technical support specialist for POS and payment solutions including but not limited to: CLOVER, PAX, Valor, PayHub Gateway, Dejavoo, Bodega, Mobile and eCommerce. Additional internal IT ...

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How much do assistant pos technical support jobs pay per year?

As of Jun 5, 2026, the average yearly pay for assistant pos technical support in the United States is $44,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $44,000.00 per year, depending on experience, location, and employer.

What is the difference between Assistant Pos Technical Support vs Help Desk Technician?

AspectAssistant Pos Technical SupportHelp Desk Technician
CredentialsTypically requires basic IT certifications or relevant experienceOften requires CompTIA A+ or similar certifications
Work EnvironmentSupports point-of-sale systems in retail or hospitality settingsProvides technical support for various hardware/software issues in office or call center environments
Employer & IndustryRetail, hospitality, or service industriesIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding roles supporting POS systemsAssisting with general IT support tasks

Assistant Pos Technical Support focuses on maintaining and troubleshooting point-of-sale systems in retail or hospitality settings, often requiring specific POS knowledge. Help Desk Technicians handle broader IT issues across various hardware and software, typically in office environments. While both roles require technical skills and certifications, their work environments and primary responsibilities differ, making each suited to different career paths within IT support.

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What cities are hiring for Assistant Pos Technical Support jobs? Cities with the most Assistant Pos Technical Support job openings:
What are the most commonly searched types of Pos Technical Support jobs? The most popular types of Pos Technical Support jobs are:
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Assistant Pos Technical Support jobs near you
Infographic showing various Assistant Pos Technical Support job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 72% Full Time, 11% Part Time, and 14% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $44,267 per year, or $21.3 per hour.
Technical Support Specialist

Technical Support Specialist

Fortis

Plano, TX

Other

Posted yesterday

Job description

Description

Overview

At Fortis, we lead the way in next generation payment technologies and solutions. We transform payments into a competitive advantage for our clients and partners, enabling businesses to reach uncharted growth and scale. As the solution of choice for the future of payments, Fortis moves payments closer to invisible with a proprietary platform that supports and strengthens the payments capabilities of merchants and software partners. We are a collaborative team of innovators, problem solvers, and builders, committed to the growth of our clients, partners, and team members. Through award winning software integrations, robust data, and industry vertical and commerce expertise, we deliver the ultimate frictionless commerce experiences. We are in hyper growth mode and seeking talented, innovative, and collaborative problem solvers to help us build and scale the future of payments. Grow your career with us and be on the cutting edge of the rapidly expanding FinTech payments space.

As a Technical Support Representative, you will be the first line of support for merchants using Fortis products and services. You'll handle inbound support requests, troubleshoot issues related to the Fortis Gateway and Ingenico hardware, and ensure merchants receive timely and accurate assistance. This entry-level position is ideal for candidates with strong customer service skills and a desire to grow within the payment processing industry.

Essential Duties

Fortis Product Support -

  • Provide technical support for Ingenico hardware including setup, installation, and basic troubleshooting
  • Assist merchants with navigation and functionality of the Fortis Gateway
  • Process deployment requests and reprogramming for payment terminals
  • Troubleshoot basic hardware/software issues and escalate when needed with gateways and payment processing terminals
  • Manage terminal replacements and warranty claims

Customer & Case Management -

  • Respond to support inquiries via phone, email, chat, and case management systems
  • Research and resolve issues using internal documentation and resources
  • Ensure accurate documentation of issues, actions taken, and resolutions in support systems

Internal Tools & Collaboration -

  • Use the company Wiki and other internal tools to find and follow documented procedures
  • Work closely with internal teams to escalate issues and collaborate on solutions
  • Maintain awareness of updates to Fortis products and services

Requirements

Requirements Education: High school diploma or equivalent required; relevant coursework or degree preferred Experience: 1+ year in customer service or tech support; experience in payments or POS hardware is a plus Technical Skills: Basic knowledge of hardware setup/troubleshooting (Ingenico preferred); ability to learn internal tools and platforms Communication: Clear verbal and written communication skills; comfortable supporting customers via phone, email, and chat Problem-Solving: Strong troubleshooting skills with attention to detail and accurate case documentation Teamwork: Collaborative mindset with a willingness to learn and adapt in a fast-paced environment

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