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Assistant Pos Technical Support Jobs in Utah (NOW HIRING)

Weave

Technical Support

Lehi, UT · On-site

Technical Support Leadership What You Will Own * Communicate with customers via inbound phone calls ... AI may assist with things like writing s, scheduling interviews, or reviewing applications against ...

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

About the role Ultimately, our Technical Support Specialists are problem solvers. As a support ... their POS software and hardware. You will become a product expert of Quilt's software and work ...

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

About the role Ultimately, our Technical Support Specialists are problem solvers. As a support ... their POS software and hardware. You will become a product expert of Quilt's software and work ...

Kiongroup

Technical Support Associate

Salt Lake City, UT · On-site

$65K - $80K/yr

Support frontline teams by researching and documenting solutions for common issues. * Assist in troubleshooting basic technical problems under guidance from Professionals or Experts. * Ensure ...

Kiongroup

Technical Support Associate

Salt Lake City, UT · On-site

$65K - $80K/yr

Support frontline teams by researching and documenting solutions for common issues. * Assist in troubleshooting basic technical problems under guidance from Professionals or Experts. * Ensure ...

Flex Dental

Technical Support Manager

Provo, UT · On-site

... support new releases. * Assist with hiring, onboarding, workforce planning, scheduling, and ... JOB QUALIFICATIONS * 3+ years of leadership experience in Customer Support/Technical Support

Lumenis

Senior Technical Support Engineer

Magna, UT · On-site

$100K - $140K/yr

The Sr. Technical Support Engineer provides critical technical support and training to Lumenis ... Must be able to remotely troubleshoot and assist customers online with Lumenis proprietary SW ...

SME Industries

Be Seen First

Technical Support Desk Level 2

West Jordan, UT · On-site

$1.0K - $1.0K/yr

The Technical Support Desk Level 2 specialist will work closely with the Director of Technical ... Develop and update knowledge base articles to assist end-users and support staff. * Ensure accurate ...

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All JobsPos Technical Support JobsAssistant Pos Technical Support JobsAssistant Pos Technical Support Jobs in Utah

Assistant Pos Technical Support information

What is the difference between Assistant Pos Technical Support vs Help Desk Technician?

AspectAssistant Pos Technical SupportHelp Desk Technician
CredentialsTypically requires basic IT certifications or relevant experienceOften requires CompTIA A+ or similar certifications
Work EnvironmentSupports point-of-sale systems in retail or hospitality settingsProvides technical support for various hardware/software issues in office or call center environments
Employer & IndustryRetail, hospitality, or service industriesIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding roles supporting POS systemsAssisting with general IT support tasks

Assistant Pos Technical Support focuses on maintaining and troubleshooting point-of-sale systems in retail or hospitality settings, often requiring specific POS knowledge. Help Desk Technicians handle broader IT issues across various hardware and software, typically in office environments. While both roles require technical skills and certifications, their work environments and primary responsibilities differ, making each suited to different career paths within IT support.

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Assistant Pos Technical Support jobs near you
Technical Support

Technical Support

Weave

Lehi, UT • On-site

Full-time

Posted yesterday

Job description

Weave Support is the lifeblood of customer retention! Our support representatives go above and beyond to ensure that we attend to every detail of our customer's needs in order to resolve issues in less time and with the utmost level of satisfaction. Not only does our support team tackle every call and message with a personalized approach, but they receive extensive amounts of training to become product experts and resolve concerns in a timely and efficient manner.
In this role, you will get to help our customers continually love Weave by being their superhero in answering the basics of how the Weave product works. We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service.
  • Training for this role is conducted onsite at our Lehi, UT HQ
  • Full-time positions only (40 working hours between 6am-6pm M-F)
  • Reports to: Technical Support Leadership

What You Will Own
  • Communicate with customers via inbound phone calls.
  • Provide follow up to customers via outbound calls and emails.
  • Resolve issues with basic troubleshooting.
  • Save the day for our customers by driving an amazing customer experience that makes our customers smile.

What You Will Need to Accomplish the Job
  • Minimum of 1 year of Customer Support experience.
  • Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly.
  • Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels.
  • Ability to work in a fast-paced, busy Customer / Tech Support team.
  • Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues.
  • Must be hungry to learn, caring towards others, and creative in your problem solving.

What Will Make Us Love You
  • Previous Phone Support experience.
  • Knowledge of network infrastructure and connectivity a plus .
  • Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved.

Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.
At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.
Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.

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