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Assistant Pos Technical Support Jobs in Kansas (NOW HIRING)

NetApp

Technical Support Engineer

Wichita, KS · On-site

Provide advanced technical support to customers via phone, email, and chat. * Troubleshoot and ... Conduct training sessions and webinars for customers and internal teams. * Assist in the ...

Navanta, LLC

Technical Support Specialist

Lenexa, KS · On-site

$22.50/hr

Overview Summary/Objective The Support Technical Specialist II is a staff position that provides ... Clearly communicate technical solutions in a user-friendly professional manner and assist senior ...

Navanta, LLC

Technical Support Specialist

Lenexa, KS · On-site

Overview Summary/Objective The Support Technical Specialist is a staff position that provides ... Clearly communicate technical solutions in a user-friendly professional manner and assist senior ...

Navanta, LLC

Technical Support Specialist

Lenexa, KS · On-site

$25/hr

Summary/Objective The Support Technical Specialist II is a staff position that provides technical ... Clearly communicate technical solutions in a user-friendly professional manner and assist senior ...

WellSky

Technical Support Analyst

Overland Park, KS · On-site

The Technical Support Analyst is responsible for providing technical support to WellSky clients ... Review, troubleshoot, and document escalated application technical issues. * Assist engineering ...

Navanta, LLC

Technical Support Specialist

Lenexa, KS

$22.50/hr

Overview Summary/Objective The Support Technical Specialist II is a staff position that provides ... Clearly communicate technical solutions in a user-friendly professional manner and assist senior ...

Navanta, LLC

Technical Support Specialist

Lenexa, KS · On-site

$25/hr

Overview Summary/Objective The Support Technical Specialist II is a staff position that provides ... Clearly communicate technical solutions in a user-friendly professional manner and assist senior ...

WellSky

Technical Support Analyst

Overland Park, KS · On-site

$2.5K/yr

The Technical Support Analyst is responsible for providing technical support to WellSky clients ... Review, troubleshoot, and document escalated application technical issues. * Assist engineering ...

BioIVT

Technical Support Specialist

Kansas City, KS · On-site

$21 - $26/hr

Provides 1st and 2nd Tier technical support to end users on a variety of issues. Provides on-call ... procedures. Assist with asset tracking and software license management. Installs new software ...

Navanta, LLC

Technical Support Specialist

Lenexa, KS · On-site

Overview Summary/Objective The Support Technical Specialist is a staff position that provides ... Clearly communicate technical solutions in a user-friendly professional manner and assist senior ...

City of Wichita

Technical Support Intern

Wichita, KS

$15.36/hr

Examples of Work Performed Service Desk Learn first-tier technical support for end users Assist with troubleshooting hardware, software, and network access issues Log and track support tickets and ...

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Assistant Pos Technical Support information

What is the difference between Assistant Pos Technical Support vs Help Desk Technician?

AspectAssistant Pos Technical SupportHelp Desk Technician
CredentialsTypically requires basic IT certifications or relevant experienceOften requires CompTIA A+ or similar certifications
Work EnvironmentSupports point-of-sale systems in retail or hospitality settingsProvides technical support for various hardware/software issues in office or call center environments
Employer & IndustryRetail, hospitality, or service industriesIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding roles supporting POS systemsAssisting with general IT support tasks

Assistant Pos Technical Support focuses on maintaining and troubleshooting point-of-sale systems in retail or hospitality settings, often requiring specific POS knowledge. Help Desk Technicians handle broader IT issues across various hardware and software, typically in office environments. While both roles require technical skills and certifications, their work environments and primary responsibilities differ, making each suited to different career paths within IT support.

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Assistant Pos Technical Support jobs near you

Manager, Technical Support

HungerRush

Overland Park, KS • On-site, Remote

Full-time

Posted 20 days ago

Job description

Who We Are
HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com
Job Summary
The Technical Support Manager is responsible for managing and motivating a team of Technical Support Specialists handling inbound calls and emails on a 24 hour, 7 days a week schedule. The Technical Support Manager will communicate company goals, best practices, deadlines as well as provide feedback to direct reports for continued improvement and training.
Technical Support Manager Job Duties:
Leadership and Associate Management (40%)
  • Manages a team of Technical Support Specialists that provide quality customer service, including interactions with customers, answering customer inquiries, and effectively handling customer complaints.
  • Monitor and evaluate Technical Support Specialists' performance through auditing Zendesk communication, providing learning opportunities, and taking corrective action when necessary.
  • Assist in developing strategies to promote adherence to company regulations and performance goals as well as creating policies and SOPs for the Technical Support group.
  • Provide coverage to the team on days the team is short-staffed or needs extra assistance. Including weekends and holidays.
  • Manages the scheduling and time off requests of the group to fit within coverage and staffing requirements. Approve hours worked for assigned associates at the end of each payroll cycle.

Coaching and Development (40%)
  • Assist in resolving complex customer issues and escalations, ensuring timely and effective resolution of technical problems and inquiries.
  • Conduct team meetings and 1-1's to update members on best practices, changes in SOP, and continuing expectations.
  • Coordinate training sessions and ongoing development programs for Technical Support Specialists to enhance their skills and knowledge.

Adaptability (10%)
  • Identify opportunities to streamline workflows through technology.
  • Continuously evaluate support processes, identify inefficiencies, and propose and implement improvements to enhance operational efficiency and customer satisfaction.
  • Oversee incident management to handle high-impact incidents and maintain a high level of customer satisfaction during challenging times.

Communication (10%)
  • Collaborate with other departments and teams to prioritize and communicate customer needs for continuous improvement.
  • Collaborate with Human Resources to recruit, hire, and retain effective support personnel.

Technical Support Manager Required Skills and Qualifications:
  • Minimum of 5+ years in a role within a similar environment.
  • Extensive knowledge of Technical Support procedures and principles.
  • Experience working in a contact center environment.
  • Knowledge in working with CRM and SaaS software applications.
  • Demonstrated ability to multitask with precision and accuracy.
  • Ability to work within a team environment and adapt to frequent change
  • Must be organized and have strong time management skills- to include schedule development
  • Ability to promptly answer service-related emails, phone calls, and other forms of communication
  • Schedule flexibility; weekends required.

Technical Support Manager Preferred Skills and Qualifications:
  • Associates degree or two years college
  • Has experience working in a remote environment.
  • Experience in Point-of-Sale hardware and software troubleshooting, analysis & resolution
  • Restaurant experience
  • Self-Motivation/Motivational Skills
  • Strong Relationship Building
  • Excellent oral, written, and interpersonal abilities
  • Consistent work ethic and reliability

Additional Information
This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.
Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

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