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Assistant Pos Technical Support Jobs in Kansas (NOW HIRING)

Navanta, LLC

Technical Support Specialist

Lenexa, KS · On-site

Overview Summary/Objective The Support Technical Specialist is a staff position that provides ... Clearly communicate technical solutions in a user-friendly professional manner and assist senior ...

WellSky

Technical Support Analyst

Overland Park, KS · On-site

$2.5K/yr

The Technical Support Analyst is responsible for providing technical support to WellSky clients ... Review, troubleshoot, and document escalated application technical issues. * Assist engineering ...

New

BioIVT

Technical Support Specialist

Kansas City, KS · On-site

$21 - $26/hr

Provides 1st and 2nd Tier technical support to end users on a variety of issues. Provides on-call ... procedures. Assist with asset tracking and software license management. Installs new software ...

Navanta, LLC

Technical Support Specialist

Lenexa, KS · On-site

Summary/Objective The Support Technical Specialist is a staff position that provides technical ... Clearly communicate technical solutions in a user-friendly professional manner and assist senior ...

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Assistant Pos Technical Support information

What is the difference between Assistant Pos Technical Support vs Help Desk Technician?

AspectAssistant Pos Technical SupportHelp Desk Technician
CredentialsTypically requires basic IT certifications or relevant experienceOften requires CompTIA A+ or similar certifications
Work EnvironmentSupports point-of-sale systems in retail or hospitality settingsProvides technical support for various hardware/software issues in office or call center environments
Employer & IndustryRetail, hospitality, or service industriesIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding roles supporting POS systemsAssisting with general IT support tasks

Assistant Pos Technical Support focuses on maintaining and troubleshooting point-of-sale systems in retail or hospitality settings, often requiring specific POS knowledge. Help Desk Technicians handle broader IT issues across various hardware and software, typically in office environments. While both roles require technical skills and certifications, their work environments and primary responsibilities differ, making each suited to different career paths within IT support.

What are popular job titles related to Assistant Pos Technical Support jobs in Kansas? For Assistant Pos Technical Support jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Assistant Pos Technical Support jobs in Kansas look for? The top searched job categories for Assistant Pos Technical Support jobs in Kansas are:
What cities in Kansas are hiring for Assistant Pos Technical Support jobs? Cities in Kansas with the most Assistant Pos Technical Support job openings:
Assistant Pos Technical Support jobs near you

Technical Support Specialist

Navanta, LLC

Lenexa, KS

Full-time

Re-posted 11 days ago

Job description

Overview

Summary/Objective 

The Support Technical Specialist is a staff position that provides technical support assisting end-users with their day-to-day technical issues.

Shift:

  • Monday-Friday, Flexible 40-Hour Schedule (7:00 AM - 4:00 PM, 8:00 AM - 5:00 PM, 9:00 AM - 6:00 PM)

Priority Locations:

  • Tulsa, Oklahoma
  • Lenexa, Kansas

Other Locations: Oklahoma City, OK

Responsibilities

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

  • Under general supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.
  • Troubleshooting issues related to systems, networks, applications, etc.
  • Act as the initial contact for all end-users that need technical support.
  • Answering the Support phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate.
  • Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed.
  • Follow defined procedures and policies to resolve recurring issues.
  • Escalate or involve senior technicians on more sensitive or complex end-user problems.
  • Perform related work as required.

Competencies

  • Technical Capacity.
  • Problem Solving/Analysis.
  • Communication Proficiency.
  • Team Player.
  • Work Independently.
  • Time Management.

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Position Type and Expected Hours of Work

This is a full-time position. Hours of work and days are typically Monday through Friday in one of the following timeslots: 7:00 a.m. to 4:00 p.m., 8:00 a.m. to 5:00 p.m., or 9:00 a.m. to 6:00 p.m. Occasional deviations from these timeslots might be necessary depending on client or company needs. 

Travel

Infrequent travel is expected for this position.

Qualifications

Required Education and Experience

  • Basic understanding of desktop operating systems, various software applications and PC/Server/Network hardware.
  • Basic understanding of principles and theories of network systems and management.
  • Basic understanding of Internet technologies and products.
  • At least one year of technical work experience or equivalent education.

Preferred Education and Experience

  • Two or more years of technical work experience.
  • One or more relevant technical certifications (e.g., A+, Network+ and Security+).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Employment Type: FULL_TIME

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