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Assistant Pos Technical Support Jobs in Kansas (NOW HIRING)

Lightedge

IT Support Technician

Kansas City, KS · On-site

$20.75 - $28.50/hr

Escalate issues that require advanced technical support. Account & Device Support * Assist with employee onboarding and offboarding, including account setup and equipment deployment. * Configure and ...

Lancesoft - Viren

Be Seen First

Workstation Support Technician

Topeka, KS · On-site

$22 - $25.90/hr

The Workstation Support Technician is a key point of contact for troubleshooting and technical ... complex technical challenges. * Assist in the setup and configuration of new workstations ...

Lancesoft

Workstation Support Technician

Wichita, KS · On-site

$25 - $31/hr

... complex technical challenges. * Assist in the setup and configuration of new workstations ... Respond to and prioritize support requests based on urgency and impact on business operations.

Lightedge

Technical Trainer

Kansas City, KS · On-site

$31.25 - $41.75/hr

Presentation Materials * Assist with identifying training resources to define operational growth ... Demonstrated technical support history and understanding of technical problem resolution

Dave & Buster's

Games Support Tech

Kansas City, KS · On-site

$36K - $45K/yr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ...

New

Everon LLC

Tech Support Rep I

Wichita, KS · On-site

... technical solutions for customers. Assist the department with special projects and uploads and ... To perform this job successfully, the Commercial Technical Support Rep I may be expected to perform ...

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Assistant Pos Technical Support information

What is the difference between Assistant Pos Technical Support vs Help Desk Technician?

AspectAssistant Pos Technical SupportHelp Desk Technician
CredentialsTypically requires basic IT certifications or relevant experienceOften requires CompTIA A+ or similar certifications
Work EnvironmentSupports point-of-sale systems in retail or hospitality settingsProvides technical support for various hardware/software issues in office or call center environments
Employer & IndustryRetail, hospitality, or service industriesIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding roles supporting POS systemsAssisting with general IT support tasks

Assistant Pos Technical Support focuses on maintaining and troubleshooting point-of-sale systems in retail or hospitality settings, often requiring specific POS knowledge. Help Desk Technicians handle broader IT issues across various hardware and software, typically in office environments. While both roles require technical skills and certifications, their work environments and primary responsibilities differ, making each suited to different career paths within IT support.

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Assistant Pos Technical Support jobs near you

TECHNICAL SUPPORT REPRESENTATIVE (Full-Time & Part-Time)

MCI Careers

Wichita, KS

$11 - $14/hr

Full-time

Re-posted 11 days ago

Job description

Overview

CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS

We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with product, process related inquiries, and professionally represent some of the most recognizable brands in the world.

There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management.


Responsibilities

WHAT IS A TECHNICAL SUPPORT REPRESENTATIVE?

Handling inbound customer service calls will be your primary responsibility while you learn the latest contact center technology and customer experience methodology. Our clients are some of the most recognized brands in the world, so you will specialize on their products, technology, and business process. This role requires you to interact with hundreds of customers each week to resolve support issues, sell new products and services, and ensure best-in-class customer experience.

Our Technical Support Representative are responsible for the following tasks:

  • Listen to and resolve customer issues efficiently
  • Utilize systems and technology to complete account management tasks
  • Professionally represent our partners as a brand ambassador
  • Analyze and troubleshoot products and process when interacting with customers
  • Appropriately escalate to next level of support when needed
  • Ensure first call resolution through problem solving and effective call handling

In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day.


Qualifications

WONDER IF YOU ARE A GOOD FIT?

MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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