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Application Support Analyst Jobs (NOW HIRING)

FleetPride, Inc.

Application Support Analyst

Dallas, TX · On-site

The Application Support Analyst is a dedicated Level 2 Application Support professional responsible for providing production support, issue resolution, and operational stability for critical business ...

Vanquis

Application Support Analyst

Bradford, IA · On-site

As an Application Support Analyst, you'll provide support across business-critical applications and integrations, using hands-on investigation to resolve incidents and prevent repeat issues. You'll ...

New

Victaulic Company

YOUR IMPACT STARTS HERE We're seeking an experienced IT professional to join our team as an Application Support Analyst, supporting the Global Service Delivery & Release Manager with enterprise ...

Victaulic

Application Support Analyst

YOUR IMPACT STARTS HERE We're seeking an experienced IT professional to join our team as an Application Support Analyst, supporting the Global Service Delivery & Release Manager with enterprise ...

Victaulic

Application Support Analyst

YOUR IMPACT STARTS HERE We're seeking an experienced IT professional to join our team as an Application Support Analyst, supporting the Global Service Delivery & Release Manager with enterprise ...

Refinitiv

Application Support Analyst

Eagan, MN · On-site

As a Senior Application Support Analyst, you'll provide courteous, prompt operational support for our application systems. You'll mitigate the impact of issues on our customers, dig into the root ...

Oneida Innovations Group

NY · On-site

We are currently seeking an Application Support Analyst to join our team. This position will provide technical support and expertise for enterprise software applications, ensuring system ...

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Application Support Analyst information

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$15

$39

$70

How much do application support analyst jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for application support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

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Cities with the most Application Support Analyst job openings:

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What states have the most Application Support Analyst jobs?

States with the most job openings for Application Support Analyst jobs include:

What are popular job titles related to Application Support Analyst jobs?

For Application Support Analyst jobs, the most frequently searched job titles are:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.

Application Support Analyst

New York, NY • On-site

Wilson Elser - Business & Legal Professionals
Law Firms • 1 - 5K employees
Learn more about Wilson Elser - Business & Legal Professionalsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

At Wilson Elser, we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #30 in the National Law Journal's survey of the nation's largest law firms.
Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally.
The Position
The Application Support Analyst is a mid-level expert in supporting, maintaining, and monitoring systems critical to the firm's operations and its tertiary applications. This user-support-focused role enhances users' experience with the firm's software suites, delivers resolutions to day-to-day issues, and provides end-to-end functional support to attorneys, legal staff, and business professionals. The analyst adheres to the firm's information governance policies and applies ITIL best practices while supporting core legal technology platforms, including iManage Cloud, the Intapp Risk Management Suite (OnePlace for Risk, Conflicts, Ethical Walls, Legal Holds), litigation support systems, and Litera One. The role operates in a cloud-first environment and supports the firm's ongoing digital transformation, with a focus on reliable, practical, and user-centered service.
Key Responsibilities
  • Resolve complex end-user support issues across the firm's core legal technology platforms, including iManage Cloud, the Intapp Risk Management Suite (OnePlace for Risk, Conflicts, Ethical Walls, Legal Holds), litigation support systems, and Litera One.
  • Provide day-to-day Tier 2 application support, troubleshooting, and issue resolution for attorneys, legal staff, and business professionals.
  • Train peers and end users on current and new application functionality, ensuring successful adoption of supported platforms.
  • Manage user access, roles, permissions, and ethical walls across all supported applications.
  • Support information governance policies including document management, workspace provisioning, lateral transfers, and records retention.
  • Interact with and support litigation management, e-discovery, and docketing systems that integrate with the firm's technology ecosystem.
  • Create, update, and maintain system documentation, runbooks, and standard operating procedures.
  • Assist with data and case mapping across supported platforms.
  • Understand and support ITIL/ITSM best practices for incident, problem, and user request management.
  • Engage in using JIRA & Confluence for ticketing, service management, and project work.
  • Confer directly with end users to ensure a positive experience with supported applications and gather feedback for continuous improvement.
  • Align with vendor release schedules and prepare end users for upcoming UI, feature, and functionality changes.
  • Consult with IT Management on application support strategy, user experience enhancements, and information governance best practices.

Qualifications
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field required; equivalent professional work experience will be considered.
  • Relevant industry certifications (iManage, ITIL, ISO 27001, or other IT certifications) are highly valued.
  • Minimum 3 years of relevant hands-on experience in application support or legal technology systems.
  • Experience supporting legal platforms such as iManage Cloud, the Intapp Risk Management Suite, and Litera One.
  • Familiarity with litigation support, e-discovery, and docketing platforms (e.g., Reveal/Logikcull, Milana/eDockets, or comparable systems).
  • Proficiency in Microsoft 365 and common integrations for document and email management.
  • Experience with ethical walls, legal holds, lateral transfers, and new business intake processes, a big plus.
  • Familiarity with legal financial systems such as Aderant Expert or comparable platforms, a plus.
  • Proficient in cloud technologies, hybrid environments, and legacy on-premises infrastructure.
  • Proficient in collaboration platforms such as Box, Dropbox, SharePoint Online, and Microsoft Teams.
  • Strong understanding of ITIL/ITSM frameworks and best practices for incident, problem, and change management.
  • Excellent customer service skills with a proven ability to resolve end-user issues effectively and efficiently.
  • Strong attention to detail with excellent analytical and problem-solving skills.
  • Excellent verbal and written communication skills with the ability to interact effectively with attorneys, legal staff, and IT colleagues at all levels.
  • Experience interfacing with vendors and customers in a professional services environment.
  • Curiosity and passion for legal technology and continuous improvement.

Preferred Qualifications
  • Experience with additional legal industry tools such as iManage, BigHand, scanning solutions, or comparable platforms.
  • Experience with the Microsoft Power Platform.
  • Knowledge of information governance policies, non-invasive data governance frameworks, and ISO 27001 best practices.
  • IT-related certifications (iManage, ITIL, ISO 27001, CEDs, or similar) are a strong plus.

Wilson Elser offers a competitive salary and benefits package designed to support our attorneys both professionally and personally.
A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Salary Range:
$85,000-$105,000 USD
Why Should You Apply?
  • Benefits: Outstanding benefits package, including 401k match and generous PTO plan
  • Career Growth: Ample opportunities for professional development and advancement
  • Employee Perks: Access to corporate discount plans and other benefits
Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.
Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.
Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.
California Residents may review our CCPA notice for applicants and employees here.
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