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Application Support Analyst Jobs (NOW HIRING)

InstantServe LLC

Application Support Analyst

CT · On-site

Ther Office of Early Childhood is seeking a Application Support Analyst to provide end-user support, assist technical analysts, and support ongoing enhancements to our current portals built on the ...

Sonsoft Inc

Application Support Analyst

Nashville, TN · On-site

... Support Skills Experience in Windows and UNIX/Linux , Oracle and PL/SQL, Autosys, Application ... Analytical skills => Experience and desire to work in a Global delivery environment Qualifications ...

Sonsoft Inc

Application Support Analyst

Nashville, TN · On-site

... Support Skills Experience in Windows and UNIX/Linux , Oracle and PL/SQL, Autosys, Application ... growing environment Analytical skills Experience and desire to work in a Global delivery ...

Naic

Application Support Analyst III

Kansas City, KS · Remote

$56K - $84K/yr

The Information Technology (ITG) division of the National Association of Insurance Commissioners (NAIC) has an exciting opportunity for an Application Support Analyst III. The Application Support ...

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Application Support Analyst information

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How much do application support analyst jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for application support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Application Support Analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What are the key skills and qualifications needed to thrive as an Application Support Analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What does an Application Support Analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

More about Application Support Analyst jobs
What cities are hiring for Application Support Analyst jobs? Cities with the most Application Support Analyst job openings:
Who are the top companies hiring for Application Support Analyst jobs? The top employers for Application Support Analyst jobs are:
What states have the most Application Support Analyst jobs? States with the most job openings for Application Support Analyst jobs include:
What job categories do people searching Application Support Analyst jobs look for? The top searched job categories for Application Support Analyst jobs are:
Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.

Application Support Analyst

Oneida Innovations Group

Verona, NY • On-site

$68K - $80K/yr

Full-time

Posted 7 days ago

Job description

Oneida Innovations Group is a tribally-owned enterprise of the Oneida Indian Nation, an innovative and experienced Indian Nation owning and operating several multifaceted business enterprises, each focused on delivering exceptional customer experiences and service.
We are currently seeking an Application Support Analyst to join our team. This position will provide technical support and expertise for enterprise software applications, ensuring system functionality, resolving user issues, and maintaining system performance. Acts as a liaison between end users and IT teams to troubleshoot problems, implement updates, and support process improvements that enhance application efficiency and user experience for various business units throughout the organization including Turning Stone, YBR and Point Place Casinos, Maple Leaf Markets, and SavOn Convenience Stores as well as our golf courses, off-site properties, police department, and other entities.
Duties & Responsibilities:
  • Works collaboratively with vendors and Business Clients to ensure that systems and business requirements/needs are met.
  • Develops strong working relationships with Business Clients, and all other departments within the IT Organization.
  • Effectively identifies, documents, and communicates business requirements to the rest of the IT organization.
  • Provides application troubleshooting and problem resolution to the applications assigned.
  • Acts as subject matter expert in assigned area on all projects assigned and provides timely feedback on assigned tasks.
  • Ensures stability and develops roadmaps for all assigned applications.
  • Continually monitors and resolves application issues.
  • Escalates unresolved application issues to 3rd Level support in a timely manner.
  • Assists and supports evaluations, development, and implementation of department policies and procedures.
  • Keeps current with new technologies and solutions by attending mandatory technical training, seminars, workshops, and/or related academic courses as required.
  • Maintains and develops user-friendly documentation to ensure proper use of an application.
  • Maintains a positive working relationship with software vendors to ensure timely installations and problem resolution.
  • Conducts business with the Regulatory Authorities in a professional manner at all times.
  • Ensures proper documentation of all applications assigned; including topology and workflow diagrams, along with operational procedures and security requirements.

Minimum Qualifications:
  • A degree in Computer Science or other related field and/or minimum equivalent experience of three years working in an IT or Business environment.
  • At least three to five years of relevant business-related experience.
  • Understanding of system platforms and networking.
  • Possesses the ability to effectively produce written support documentation.
  • Must have good organizational, verbal, and written communication skills. The ability to perform well in a fast-paced environment and meet deadlines is essential.
  • Able to project a professional, positive, calm demeanor, while executing the essential duties of the position.
  • Must possess the ability to conduct an in-depth analysis of given problems and make logical, well-thought-out steps towards their solution.
  • Demonstrates proven ability to be able to identify system requirements in a specification format and translate, through system programming, into a useful computer-based application.
  • Must possess the ability to interface with area users and perform as a liaison between IT and the affected area.
  • The ability to handle multiple assignments is necessary.
  • Flexible and willing to be on call 24/7.

Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.

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