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Application Support Analyst Jobs (NOW HIRING)

FleetPride

Application Support Analyst

Dallas, TX · On-site

The Application Support Analyst will be responsible for production support service to users of applications within the business and enabling needed business processes to be successful. The Analyst ...

USIC

Application Support Analyst

Indianapolis, IN · Remote

$70K - $80K/yr

Salary Range: $70,000 - $80,000 Position Summary An Applications Support Analyst will be a part of ... Application and Experience level testing specific to Field Operations and Field Management

BravoTech

Application Support Analyst

Irving, TX · On-site

The Application Support Analyst will be responsible for production support service to users of applications within the business and enabling needed business processes to be successful. The Analyst ...

DPR Construction

Application Support Analyst

Tampa, FL · On-site +1

Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal employees across the organization. This role supports both end-user technology and enterprise ...

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How much do application support analyst jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for application support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Application Support Analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by Application Support Analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What does an Application Support Analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

More about Application Support Analyst jobs
What cities are hiring for Application Support Analyst jobs? Cities with the most Application Support Analyst job openings:
Who are the top companies hiring for Application Support Analyst jobs? The top employers for Application Support Analyst jobs are:
What states have the most Application Support Analyst jobs? States with the most job openings for Application Support Analyst jobs include:
What job categories do people searching Application Support Analyst jobs look for? The top searched job categories for Application Support Analyst jobs are:
Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.

Application Support Analyst

The Timberline Group

Saint Louis, MO • On-site

$28K/mo

Full-time

Medical, Dental, Vision, Retirement

Posted 12 days ago

Job description

We are looking for a high performing Application Support Analyst to partner with business disciplines and provide hands on management of several applications. The position provides a broad range of systems oversight from operational performance & support, new technology integrations and systems integrations.
WHAT WE CAN OFFER YOU
We are dedicated to the well-being of our associates and are proud to be consistently recognized as a Best Place to Work. Our compensation and benefits package not only supports our associates and their families but benefits local communities and communities around the world.
  • Industry-leading performance-based bonus program
  • Employee Stock Ownership Plan (ESOP)
  • Traditional and Roth 401K
  • Tuition reimbursement for associates
  • Scholarship for associates' children up to $28,000 per child
  • 1-month paid sabbatical after every five years of employment, plus $5,000 for travel
  • 1-week paid volunteer leave each year
  • 100% charitable match
  • Medical, dental, and vision insurance coverage
  • 100% paid 10-week maternity leave

A DAY IN THE LIFE
  • Perform troubleshooting of user issues for Legal application involving external resources
  • Lead enhancements on Legal applications ranging from out of the box to custom developed in an evolving and growing environment. SDLC experience
  • Complete configuration and customization activities to meet business requirements, including basic maintenance of imports and integrations between products
  • Analyze, extract and translate business requirements into technical requirements
  • Effectively test changes and enhancements to deliver the best possible solution
  • Accurately document requirements and solutions so that it can be communicated to development resources
  • Identify root cause for commonly occurring issues and recommend permanent solutions
  • Create training guides and documentation for a wide range of audiences
  • Conduct trainings (classroom, 1 on 1, webinar, recorded) for end users
  • Identify break/fix incidents versus enhancement requests, work well with other cross functional teams to resolve any break/fix incidents
  • Legal systems data familiarity to support AdHoc data requests and BI reporting
  • Be able to communicate effectively with a wide range of end users/business users
NECESSARY QUALIFICATIONS
  • Bachelor's Degree in a technology related field.
  • 5-7 years of experience in an application support role.
  • Ability to quickly grasp applications purpose and understanding of its process.
  • Some combination of experience with Legal applications/processes (CounselLink preferably) and/or Construction industry knowledge,
  • General understanding of SQL and relational databases preferred and ability to navigate SQL Database for Adhoc data requests
  • Knowledge of business operations; construction industry experience considered a plus.
  • Self-motivated individual who can find innovative ways to solve recurring problems.
  • Strong troubleshooting, analytical, reasoning and research abilities.
  • Exceptional communication skills both written and verbal.
  • Ability to decipher, and present technical information to a non-technical audience and its impact
  • Strong interpersonal skills and perform high level customer service.
  • Thrive in a fast-paced and agile work environment.
  • Some travel required.

The Timberline Group
Phone: 636-209-5537
PO Box 385, Lebanon, MO 65536
www.timberlinegrp.com
resumes@timberlinegrp.com
"Delivering quality solutions through quality people"

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