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Application Support Analyst Jobs in Ontario (NOW HIRING)

Pacer Group

Application Support Analyst

Toronto, ON · Hybrid

Job Title: Application Support Analyst Location: Toronto, ON Work Arrangement: Hybrid (2-3days WFO) Employment Type: Contract Domain: BFSI Duration:6-12 months Hourly rate :-CAD 48-50/hour ...

New

CAAT Pension Plan

Application Support Analyst

Toronto, ON · On-site

CA$73K - CA$86K/yr

We are seeking an Application Support Analyst for our Information Technology team. Reporting to the Senior Manager, Enterprise Applications & Service Delivery the Application Support Analyst is ...

Air-tek

Application Support Analyst

Toronto, ON · On-site

CA$60K - CA$90K/yr

We are seeking an experienced Senior Application Support Analyst with strong customer-facing experience to join our team and support our airline SaaS solution that automates critical airline ...

Trayport Limited

Support Analyst

Toronto, ON · Hybrid

You will be a member of our Application Support team, working as a Support Analyst in a challenging environment with clients that are mercilessly quality conscious. This is a client-facing role ...

TMX Group

Support Analyst

Toronto, ON · Hybrid

You will be a member of our Application Support team, working as a Support Analyst in a challenging environment with clients that are mercilessly quality conscious. This is a client-facing role ...

Scotiabank

Technical support Analyst

Toronto, ON · On-site

The Technical Support Analyst will be working in a cross functional technology team responsible for ... Experince in Application Support, Log Monitoring, Debugging and Incident Management Process ...

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Application Support Analyst information

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Ontario?

For Application Support Analyst jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Application Support Analyst jobs in Ontario look for?

The top searched job categories for Application Support Analyst jobs in Ontario are:

What cities in Ontario are hiring for Application Support Analyst jobs?

Cities in Ontario with the most Application Support Analyst job openings:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Application Support Analyst

Toronto, ON • Hybrid

Pacer Group
Electrical Equipment, Appliance, and Component Manufacturing • 11 - 50 employees
Learn more about Pacer Groupexternal

Full-time

Posted yesterday

New

Job description

Job Title: Application Support Analyst

Location: Toronto, ON

Work Arrangement: Hybrid (2-3days WFO)

Employment Type: Contract

Domain: BFSI

Duration:6-12 months

Hourly rate :-CAD 48-50/hour

Application Deadline: Sep 18h, 2026


SKILLS REQUIRED

5+ years of experience in Banking Technology, Application Support, Production Support, or Business Analysis roles.

Hands-on experience with FIS IntelliMatch (iMatch).

Strong understanding of Reconciliation Operations and Change Management processes.

Experience with Incident, Problem, and Change Management.

Knowledge of IT Operations standards, monitoring, logging, and alerting frameworks.

Strong analytical and troubleshooting skills with the ability to diagnose complex issues.

Excellent written and verbal communication skills.

Ability to work independently and manage multiple priorities in a fast-paced production environment.

Experience collaborating with cross-functional business and technology teams.


EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.


DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

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