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Application Support Analyst Jobs in Calgary, AB (NOW HIRING)

LaPrairie Group

Application Support Analyst

Calgary, AB · On-site

... application support or IT support roles. * 2 - 4 years of proven experience supporting ERP or operational systems. * Excellent problem-solving, trouble shooting and analytical skills with strong ...

Cayenta

(Remote) Support Analyst

Calgary, AB · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Issues may span application functionality, system environments, and end-user challenges, requiring ...

Pason Systems

Technical Support Analyst

Calgary, AB · Hybrid

The Role We are looking for a Technical Support Analyst to provide technical, software and hardware support in a 24/7 service desk environment. The successful candidate will utilize their strong ...

Charter (Canada)

IT Support Analyst

Calgary, AB

$37 - $45/hr

Position Summary We are seeking a skilled and customer-focused IT Support Analyst to provide technical support and maintain the stability, security, and performance of our IT infrastructure. The ...

Enbridge

Advisor IT Application Services

Calgary, AB · On-site +1

CA$85K - CA$110K/yr

As an Advisor TIS Application Services , you will play a key role in supporting and enhancing our ... analyze, and translate requirements into effective functional and technical solutions. * Support ...

Urus

Sr. ERP Application Analyst

Rocky View County, AB · On-site

As a Senior Application Analyst, you will ensure that URUS' ERP system (JDEdwards) effectively supports business processes and organizational objectives. This role acts as a key liaison between ...

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Application Support Analyst information

What are the most common challenges faced by Application Support Analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What are the key skills and qualifications needed to thrive as an Application Support Analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What does an Application Support Analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Calgary, AB? For Application Support Analyst jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Application Support Analyst jobs in Calgary, AB look for? The top searched job categories for Application Support Analyst jobs in Calgary, AB are:
Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Calgary, AB as of July 2026, with employment types broken down into 87% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 84% Physical, 7% Hybrid, and 9% Remote job distribution.

Application Support Analyst

Helical Pile Solutions

Calgary, AB • On-site

Full-time

Medical, Dental, Vision, Life

Posted 9 days ago

Job description

Helical Pile Solutions is a deep foundations contractor with over 30 years of experience in the industry, recently acquired by Java Holdings Ltd. ("Java"). Java staff have over 50 years of experience building some of Canada's largest electrical infrastructure projects.

We are seeking an experienced Application Support Analyst to join our growing team. This position will be based out of one of our Calgary office locations. Reporting directly to the Team Lead, Business Applications, this role provides support for enterprise and Modern Workplace applications, ensuring stability, availability, and continuous improvement of supported systems.

Position Summary:

The Application Support Analyst is responsible for managing, optimizing, and supporting Microsoft 365 applications and services, as well as various business applications including ERP systems, estimating tools, and field-related applications. This role serves as the main point of contact for issues and inquiries related to IT applications, ensuring timely and effective resolution or escalation as needed.

Requirements

Key Accountabilities:

Application Champion

  • Develop an in-depth understanding of our applications, including features, functionalities, and best practices, to serve as the Subject Matter Expert (SME).
  • Act as the IT liaison, working closely with business stakeholders and coordinating with internal and external vendor teams.

Application Management

  • Configure and customize M365 applications such as SharePoint Online, Teams, OneDrive for Business, and other M365 services to meet organizational needs.
  • Implement and manage integrations between M365 applications and other internal or external systems.
  • Oversee and maintain M365 applications to ensure optimal performance, reliability, and security.
  • Serve as the primary contact for vendor-supported ERP software (preferably Explorer Eclipse).
  • Manage and support estimating software and field-related applications, including Bid2Win, HCSS, and Heavy Job.

Support and Troubleshooting

  • Provide advanced application support and incident resolution for end-users.
  • Investigate root causes, resolve application problems, and recommend corrective actions.
  • Collaborate with Microsoft support or other vendors as necessary.
  • Monitor application performance and service health.

Training and Documentation

  • Design and deliver training sessions and materials to educate users on application features, functionality, and best practices across M365 and other business platforms.
  • Develop and maintain SOPs, user guides, and knowledge base articles for application configurations and processes.
  • Document and maintain administrative application configurations, including system settings, integration points, and change history.

Overall Responsibilities

  • Support application enhancements, patches, and releases.
  • Contribute to service improvement initiatives.
  • Ensure adherence to Java Holdings Ltd. group policies and procedures when sharing company data.

Desired Qualifications

  • 3+ years of experience in application or systems support (5+ years preferred)
  • Post-secondary degree in Computer Science, a related field, or equivalent work experience
  • Proficient in the M365 suite (SharePoint Online, OneDrive, Teams)
  • Familiarity with ERP systems, preferably Explorer Eclipse
  • Experience with estimating and field-related software (Bid2Win, Heavy Job, HCSS) preferred
  • Strong troubleshooting, analytical, and problem-solving skills
  • Experience with ITSM tools and ticketing systems
  • Excellent written and verbal communication skills, with the ability to work across technical and business teams
  • A customer-centric mindset with a professional, positive attitude
  • Ability to manage multiple priorities, work independently, and meet SLAs

Other Position Requirements:

  • Work collaboratively with other teams across all Java Group of Companies
  • Availability for after-hours on-call support as per company policy
  • Valid driver's license and potential use of a personal vehicle for travel
  • Ability to sit for extended periods and use a computer
  • Commitment to ongoing learning and professional development
  • Alignment with our core values: Innovation, Community, Excellence, and Safety

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Training & Development
  • Employee Assistance Program - Counseling