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Application Support Analyst Jobs in Massachusetts

Danaher

Application Support Scientist

Marlborough, MA · On-site

The Application Scientist supports LC-MS product demonstrations, application development, technical ... D. in Chemistry, Biochemistry, Analytical Chemistry, or related life sciences field * 2+ Experience ...

KG Tiger

Application Support Engineer

Natick, MA · On-site

The position consists of two central components - Application support and collaborative project work with other departments. * Contribute to products and projects with other departments, such as ...

Danaher

Application Support Scientist

Marlborough, MA · On-site

The Application Scientist supports LC-MS product demonstrations, application development, technical ... D. in Chemistry, Biochemistry, Analytical Chemistry, or related life sciences field * 2+ Experience ...

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to ... Working knowledge of operations tools (monitoring, log analysis, etc.). * Basic understanding of ...

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to ... Working knowledge of operations tools (monitoring, log analysis, etc.). * Basic understanding of ...

Fidelity Investments

Executive Support Analyst

Boston, MA · On-site

$80K - $153K/yr

The Role Executive Support Analyst, High Touch Services The Executive Support Analyst provides ... Note, the application window closes when the position is filled or unposted. Please be advised that ...

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Application Support Analyst information

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$17

$42

$76

How much do application support analyst jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for application support analyst in Massachusetts is $42.92, according to ZipRecruiter salary data. Most workers in this role earn between $32.02 and $48.85 per hour, depending on experience, location, and employer.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Massachusetts?

For Application Support Analyst jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Application Support Analyst jobs in Massachusetts look for?

The top searched job categories for Application Support Analyst jobs in Massachusetts are:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $89,274 per year, or $42.9 per hour.

Application Support Analyst

PeopleSERVE, Inc.

Boston, MA • On-site

Full-time

Re-posted 23 days ago

Job description

Job Summary:
PeopleSERVE, Inc. is seeking an Application Support Analyst who will be responsible for resolving application issues and defining business requirements. The role involves working closely with users to enhance application functionality and ensuring effective system performance through testing and documentation.
Responsibilities:
• Learn off-the-shelf applications largely via self-study, both from the users' perspectives and the support team perspective
• Work with users to resolve tiers 2 and 3 application or technical problems
• Work with users to define business requirements; define and implement processes for these requirements
• Perform systems testing on enhancements, upgrades, or modification projects
• Prepare detailed report specifications for reports requested by users
• Write and test requested reports utilizing Crystal Reports, SQL language, or other query tools
• Train users on application functions, features and operations
• Write or provide succinct production documentation as required
• Troubleshoot and identify root cause analysis for systems issues
Qualifications:
Required:
• A Bachelor's degree in Computer Science or related field
• Four (4) years of experience in information systems programming and analysis including design, development, and implementation
• Three (3) years of experience working with relational data bases (Oracle or Microsoft SQL Server)
• Three (3) years hands-on experience writing SQL queries with multiple tables
• Effective organizational and analytical skills
• Hands-on experience with relational data bases
• Hands-on experience with complex SQL queries
• Ability to learn complex applications from both the user perspective and the administrative/”back end” perspective
Company:
PeopleSERVE, Inc is a technology recruitment firm servicing New England since 1999. Founded in 1999, the company is headquartered in Newton, USA, with a team of 11-50 employees. The company is currently Early Stage.
PeopleSERVE logo

About PeopleSERVE

Sourced by ZipRecruiter

PeopleSERVE, Inc is a technology recruitment firm servicing the Boston market since 1999. As a result of the Management Buyout in 2018, PeopleSERVE has returned to its roots as a privately held provider. Headquartered in Boston, with satellite operations along the East Coast, our staff averages over 10 years of industry experience.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Boston, MA, US

Year founded

1999

Social media

Twitter

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