ZipRecruiter

Log In

1

Application Support Analyst Jobs in Massachusetts

Danaher

Application Support Scientist

Marlborough, MA · On-site

The Application Scientist supports LC-MS product demonstrations, application development, technical ... D. in Chemistry, Biochemistry, Analytical Chemistry, or related life sciences field * 2+ Experience ...

next page

Showing results 1-20

All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Massachusetts

Application Support Analyst information

See Massachusetts salary details

$17

$42

$76

How much do application support analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for application support analyst in Massachusetts is $42.92, according to ZipRecruiter salary data. Most workers in this role earn between $32.02 and $48.85 per hour, depending on experience, location, and employer.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Massachusetts?

For Application Support Analyst jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Application Support Analyst jobs in Massachusetts look for?

The top searched job categories for Application Support Analyst jobs in Massachusetts are:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Massachusetts as of August 2026, with employment types broken down into 11% Internship, 68% Full Time, and 21% Contract. Highlights an 89% In-person, and 11% Hybrid job distribution, with an average salary of $89,274 per year, or $42.9 per hour.

IT Analyst / Application Support Analyst

Brillius

Waltham, MA • On-site

Contractor

Re-posted 19 days ago

Job description

Job TitleIT Analyst / Application Support AnalystStart Date03/10/2026LocationWaltham, MADuration6 MonthsRemote Possibility
Hybrid
 
Job Description:
 
a. 7+ years of experience on – .Net Core/ C#,JAVA,J2EE, ReactJS, REST API, Web Apps support( Bespoke)
b. 3+ years of experience working in support engineer positions for cloud applications on Azure
a. Collaborate with teams to resolve data issues and ensure pipeline stability.
b. Work with Azure services (Data Lake, Blob Storage) & DevOps for integrated data operations.
c. Knowledge/ experience on ReactJS, .Net Core/ C#, SQL and Terraform will be preferred
d. Any experience with the following will provide added weightage to the candidate:
e. Monitor and troubleshoot PySpark-based data pipelines within Databricks environments.
f. Debug and optimize ETL workflows for performance and reliability.
g. Manage Databricks jobs, clusters, and workspace configurating