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Application Support Analyst Jobs in Massachusetts

MARS Solutions Group

CRD Support Analyst

Boston, MA · On-site

$80 - $85/wk

CRD Support Analyst Location: Boston MA (preferred), Remote possible MARS Solutions Group is looking for an experienced CRD Support Analyst located in Boston MA. Our client is a Global Asset ...

DTCC

Lead Application Support Engineer

Boston, MA · On-site

Verify analysis performed by team members and implement changes required to prevent reoccurrence of ... Minimum of 6+ years of experience in Application Support, Production Support, Site Reliability ...

Dlapiper

Litigation Support Analyst

Boston, MA · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm ... Processes ESI through sophisticated technology application for data analysis, such as Clearwell.

Christian Science

Application Systems Analyst

Boston, MA · On-site

$87K - $113K/yr

Perform application support, including but not limited to: application setup, configuration ... Review, analyze and evaluate Enterprise applications along with current business processes and ...

SpearBio

Team Lead, Field Application Support

Woburn, MA · On-site

$160K/yr

Team Lead, Field Application Support Spear Bio has a unique opportunity for a hands-on, technical ... analysis (experience with proteomics diagnostic tests also considered. * Track record of first ...

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Massachusetts

Application Support Analyst information

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How much do application support analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for application support analyst in Massachusetts is $42.92, according to ZipRecruiter salary data. Most workers in this role earn between $32.02 and $48.85 per hour, depending on experience, location, and employer.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Massachusetts?

For Application Support Analyst jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Application Support Analyst jobs in Massachusetts look for?

The top searched job categories for Application Support Analyst jobs in Massachusetts are:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $89,274 per year, or $42.9 per hour.

CRD Support Analyst

MARS Solutions Group

Boston, MA • On-site

$80 - $85/wk

Contractor

Re-posted 3 days ago

Job description

Job Title: CRD Support Analyst
Location: Boston MA (preferred), Remote possible
 

Job Description
MARS Solutions Group is looking for an experienced CRD Support Analyst located in Boston MA. Our client is a Global Asset Management and Investment Management firm looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability

Responsibilities: 

  • Serve as the primary liaison between business users and IT for all CRIMS-related initiatives, applying critical thinking to bridge technical and business needs.
    Analyze and document trading workflows, compliance rules, and portfolio management processes within CRIMS, identifying gaps and proposing effective solutions.
  • Configure and maintain CRIMS modules including Order Management, Compliance, and Portfolio Management, using a problem-solving mindset to ensure optimal performance.
  • Collaborate with traders, portfolio managers, and compliance teams to gather requirements and translate them into scalable, efficient system solutions.
  • Lead testing, validation, and deployment of CRIMS updates and enhancements, proactively identifying potential issues and resolving them before implementation.
  • Troubleshoot and resolve complex issues related to trade execution, compliance alerts, and data integration, leveraging analytical skills to diagnose root causes.
  • Coordinate with Charles River support and internal teams for workflow changes, system upgrades, and patches, ensuring minimal disruption and maximum value.
  • Maintain comprehensive documentation of system configurations, workflows, and change requests, with attention to detail and logical organization.
 
Candidate
We are seeking a highly analytical and solutions-oriented Business Systems Consultant with deep expertise in the Charles River Investment Management Solution (CRIMS). This role is critical to supporting our trading operations and strategic initiatives. The ideal candidate will demonstrate strong problem-solving and critical thinking skills to analyze, optimize, and support workflows within CRIMS, ensuring alignment with business objectives and regulatory requirements.
Required Qualifications
  • 5+ years of experience working with Charles River CRIMS in a business systems or analyst role.
  • Proven ability to apply critical thinking and problem-solving skills in high-pressure, dynamic environments.
  • Strong understanding of investment management operations, trading workflows, and compliance processes.
  • Experience with FIX protocol, market data feeds, and integration with upstream/downstream systems.
  • Excellent analytical skills and ability to evaluate complex systems and workflows.
  • Strong communication skills and ability to work cross-functionally with diverse teams.
  • Bachelor’s degree in finance, Business, Computer Science, or related field.
 
Preferred Qualifications
  • Experience with SQL and data analysis tools.
  • Familiarity with Agile methodologies and project management practices.
  • CRD training or certification in Charles River modules.
Additional Information

- Work schedule (Boston MA Preferred, Remote possible)
- Hours per week (40 hours per week, M-F)
- Contract length (6-12 Months)
 

About MARS Solutions Group:
MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.