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Application Support Analyst Jobs in Baltimore, MD

Tiye Consulting

Business Support Analyst

MD · On-site

The Business Support Analyst assess how organizations are performing and help them improve their ... Application (ServiceNow), while also maintaining the same production issues in the vendor ...

Risk Strategies

Application Support Specialist

Sparks, MD · On-site

$64K - $88K/yr

We are seeking a hands-on Application Support Specialist to assist with integrations, data flows ... Perform initial root-cause analysis and escalate more complex issues as needed. * Maintain and ...

Risk Strategies

Application Support Specialist

Sparks, MD · On-site

$64K - $88K/yr

We are seeking a hands-on Application Support Specialist to assist with integrations, data flows ... Perform initial root-cause analysis and escalate more complex issues as needed. * Maintain and ...

Dlapiper

Litigation Support Analyst

Baltimore, MD · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm ... Processes ESI through sophisticated technology application for data analysis, such as Clearwell.

Leidos

Lifecycle Support Analyst

Annapolis Junction, MD

$82K - $149K/yr

Lifecycle Support Specialist Leidos has an exciting and challenging opportunity for a Lifecycle Support Specialist in our Intel Sector's Cyber & Analytics Business Area (CABA) . Our talented team is ...

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Baltimore, MD

Application Support Analyst information

See Baltimore, MD salary details

$15

$39

$69

How much do application support analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for application support analyst in Baltimore, MD is $39.05, according to ZipRecruiter salary data. Most workers in this role earn between $29.13 and $44.42 per hour, depending on experience, location, and employer.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Baltimore, MD? For Application Support Analyst jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Application Support Analyst jobs in Baltimore, MD look for? The top searched job categories for Application Support Analyst jobs in Baltimore, MD are:
Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Baltimore, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $81,224 per year, or $39 per hour.

Application Support Analyst

Saxon Infotech, Inc.

Columbia, MD

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Overview

Saxon Infotech is a technology consulting and IT services company committed to helping organizations improve operational efficiency through innovative technology solutions. We partner with clients across multiple industries to deliver application support, systems integration, cloud solutions, software development, and IT consulting services. Our team values collaboration, technical excellence, and continuous learning while providing exceptional service to our clients.

Position Summary

We are seeking an experienced Application Support Analyst to join our onsite technology team. In this role, you will provide technical support for enterprise applications, troubleshoot software issues, and work closely with internal teams and clients to ensure business-critical applications operate efficiently. The ideal candidate is analytical, customer-focused, and enjoys solving technical challenges in a fast-paced environment.

Key Responsibilities
  • Provide technical support for application users, addressing queries and resolving issues promptly.
  • Monitor application performance and conduct regular system health checks.
  • Collaborate with development teams to identify and implement solutions for software bugs and enhancements.
  • Document support processes, user guides, and FAQs to improve knowledge sharing.
  • Assist in user training sessions and create training materials as needed.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
  • 2–5 years of experience supporting enterprise applications or business software.
  • Experience troubleshooting Windows-based applications and enterprise software environments.
  • Working knowledge of SQL for querying and troubleshooting databases.
  • Familiarity with ticketing systems such as ServiceNow, Jira, or similar platforms.
  • Understanding of application deployment processes and software lifecycle management.
  • Strong analytical, problem-solving, and organizational skills.
  • Excellent verbal and written communication skills.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Experience supporting ERP, CRM, or other enterprise applications is preferred.
Benefits
  • Medical, dental, and vision insurance
  • Paid time off
  • Paid holidays
  • 401(k) with company match
  • Employee Assistance Program
  • Professional development and training opportunities
  • Career advancement opportunities