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Application Support Analyst Jobs in Baltimore, MD

Tiye Consulting

Business Support Analyst

MD · On-site

The Business Support Analyst assess how organizations are performing and help them improve their ... Application (ServiceNow), while also maintaining the same production issues in the vendor ...

Risk Strategies

Application Support Specialist

Sparks, MD · On-site

$64K - $88K/yr

We are seeking a hands-on Application Support Specialist to assist with integrations, data flows ... Perform initial root-cause analysis and escalate more complex issues as needed. * Maintain and ...

ETalentNetwork

Network Support Analyst

Lanham, MD · On-site

ETalentNetwork is a company seeking a Network Support Analyst. The main purpose of the role is to provide support and maintenance for network systems. Company : E Talent Network is an Recruitment ...

Dlapiper

Litigation Support Analyst

Baltimore, MD · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm ... Processes ESI through sophisticated technology application for data analysis, such as Clearwell.

Leidos

Lifecycle Support Analyst

Annapolis Junction, MD

$82K - $149K/yr

Lifecycle Support Specialist Leidos has an exciting and challenging opportunity for a Lifecycle Support Specialist in our Intel Sector's Cyber & Analytics Business Area (CABA) . Our talented team is ...

Leidos

Lifecycle Support Analyst

Annapolis, MD · On-site

$82K - $149K/yr

Lifecycle Support Specialist Leidos has an exciting and challenging opportunity for a Lifecycle Support Specialist in our Intel Sector's Cyber & Analytics Business Area (CABA) . Our talented team is ...

Leidos

Lifecycle Support Analyst

Annapolis Junction, MD · On-site

$82K - $149K/yr

Job Summary Leidos is looking for a self-motivated Lifecycle Support Analyst to join a high ... application process (i.e., ask you for money), nor will Leidos ever advance money as part of the ...

Luminis Health

Systems Support Analyst

Annapolis, MD · On-site

$30.27 - $45.73/hr

Incumbent supports the analysis, design, building, testing and implementation of information ... your application. Once you are opted in, you can easily opt-out at any time. Standard text ...

Luminis Health

Systems Support Analyst

Annapolis, MD

Incumbent supports the analysis, design, building, testing and implementation of information systems and associated change processes. Provides pre and post implementation support to include problem ...

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Baltimore, MD

Application Support Analyst information

See Baltimore, MD salary details

$15

$39

$69

How much do application support analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for application support analyst in Baltimore, MD is $39.05, according to ZipRecruiter salary data. Most workers in this role earn between $29.13 and $44.42 per hour, depending on experience, location, and employer.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Baltimore, MD?

For Application Support Analyst jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Application Support Analyst jobs in Baltimore, MD look for?

The top searched job categories for Application Support Analyst jobs in Baltimore, MD are:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $81,224 per year, or $39 per hour.

Business Support Analyst

Tiye Consulting

MD • On-site

Full-time

Re-posted 9 days ago

Job description

Job Brief: The Business Support Analyst assess how organizations are performing and help them improve their processes and systems. They conduct research and analysis in order to come up with solutions to business problems and help to introduce these solutions to businesses. A business analyst is responsible for assisting in project management procedures, ensuring that the processes meet the project deliverables timely and accurately.
Responsibilities:
• Respond to, identify, research, and analyze production and stage problems/errors for MDEC Odyssey File and Serve (OFS), Attorney Information Systems (AIS), and any other attorney related databases reported by end users
• Maintain (add, update, close) current JIS Service Desk Application (ServiceNow), while also maintaining the same production issues in the vendor-maintained Service Desk (ONYX)
• Analyze and assess user's issues, questions, requests, and errors by working as a liaison between users, Vendor Support staff and JIS Odyssey Support or other JIS Odyssey Groups and recommend corrective actions. Properly relay users concerns and problems to e-Filing staff and Vendor's Support staff
• Assist staff with ongoing debugging and maintenance of MDEC Odyssey File and Serve as reported by users
• Assist in the preparation of training, drafting written procedures/materials and presentations of various attorney-related databases
• QA testing as necessary of production fixes as notified coming from vendor, working with e-Filing staff, JIS Odyssey Support or other JIS Odyssey Groups resulting from testing
• Ongoing review and revision of the mdcourts.gov e-filing website
• Prepare regular ad hoc reports including weekly report communicating project progress and status, weekly time reporting on JIS provided forms, and any additional reports as assigned
Skills Required:
• Work 40 hours per week Monday-Friday during core business hours (8:30am-5:00pm)
• At least two (2) years of experience providing IT customer application support
• Five (5) of experience providing IT customer application support
• Excellent oral communication
• Detail oriented
• Highly organized with the ability to keep track of multiple projects, requirements, action items and follow through to task closure
• Ability to work in a matrixed organization to align resources toward project deliverables
• Ability to work on multiple projects and objectives
• Ability to establish and maintain effective working relationships with peers, end users and vendor development staff, as well as all levels of management and judicial personnel as necessary
• Ability to translate technical concepts into business terms
• Skills in business process analysis
• Data review and data migration skills
• Knowledge of the Project Management Body of Knowledge (PMBOK)
• Knowledge and ability to utilize standards and guidelines relative to Systems Development Life Cycle (SDLC)
• Experience with E-filing applications, interpreting user requirements, needs and issues, responding to and resolving user requirement needs, issues, and questions
• Experience with providing problem analysis and coordinating ongoing user support, and documenting the necessary problem-solving techniques
• Experience with Case Management applications processing and procedures or integrated applications system' maintenance
• Experience with testing fixes per users' issues and vendor analysis and WEB based Application Program Systems and MS Office Suites Systems

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