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Application Support Analyst Jobs in Chicago, IL (NOW HIRING)

Comtech, LLC

Application Support Manager

Chicago, IL

Application Support Manager Location: Chicago, IL Duration: Full Time Responsible for the planning ... Oversee and manage a team of production support analysts that resolve user initiated requests for ...

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

Analyze business requirements, current technical gaps needed to support business strategies and ... Provide digital product and application support to Distribution Services Divisions (DSDs), dealers ...

Navtech, Inc.

Application Support Manager

Chicago, IL · On-site

Application Support Manager Job Location: Chicago, IL Position Type: 6 Months Contract then Perm ... Able to troubleshoot (review, analyze and resolve) applications production issues. * Develop and ...

IndSoft Inc

Logility Application Support

Chicago, IL

Our client is looking for a Logility Application Support person with Logility 7.5 experience especially on the RP or MP side of the tool. Location: Ideally Chicago and Kansas City,MO. But flexible ...

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

... and application changes. * The Analyst will manage requests assigned to the team/personal queue ... The Support Analyst is a customer-facing technical resource responsible for troubleshooting ...

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

... and application changes. * The Analyst will manage requests assigned to the team/personal queue ... The Support Analyst is a customer-facing technical resource responsible for troubleshooting ...

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

... and application changes. * The Analyst will manage requests assigned to the team/personal queue ... The Support Analyst is a customer-facing technical resource responsible for troubleshooting ...

Compunnel

Lead Application Support

Lisle, IL · On-site

Develop strategies to allow Application Support to manage resultant problems 13. Understand ... RCA: Ensure Root Cause Analysis is performed for all issues as defined by the project Design:

pathwayRP

Support Analyst

Chicago, IL

Middle-Office support for off shore clients - London Office. Responsible for small Java/Shell ... Experience with at least one application server (Websphere / Jboss / Weblogic). Strong relational ...

Heniff

Application Support Specialist

Oak Brook, IL

$64K - $96K/yr

Position Summary Provide application support to end-users across the business for computer hardware ... Work with Senior IT Project Manger to analyze, plan and develop requirements and standards in ...

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Chicago, IL

Application Support Analyst information

See Chicago, IL salary details

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How much do application support analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for application support analyst in Chicago, IL is $40.48, according to ZipRecruiter salary data. Most workers in this role earn between $30.19 and $46.06 per hour, depending on experience, location, and employer.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Chicago, IL? For Application Support Analyst jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Application Support Analyst jobs in Chicago, IL look for? The top searched job categories for Application Support Analyst jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Application Support Analyst jobs? Cities near Chicago, IL with the most Application Support Analyst job openings:
Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,208 per year, or $40.5 per hour.

Application Support Analyst

Societe Generale

Chicago, IL

Full-time

Re-posted 26 days ago

Job description

Department Summary:

The Global Banking Technology & Operations Department ("GBTO") has worldwide responsibility for supplying Global Banking and Investor Solutions ("GBIS") various divisions with all the IT resources necessary for them to function under competitive conditions in terms of technological standards, service quality and cost. GBTO is composed of talented professionals who every day translates ideas into action by combining the strength of our expertise in IT with a deep understanding of investment banking. Our teams are ensuring that we deliver the service our businesses need to compete and serve Societe Generale's clients. Our objective is to deliver great production services in a well-controlled, high quality and cost effective way, and to deliver competitive application systems that allow GBIS to grow its business in existing and new markets, launch new products and take advantage of new opportunities when they arise. GBTO is responsible for facilitating entry to new markets, compliance with regulatory needs, growth in business volumes, and operational efficiency improvements in our overall front to back processing environment.

Day-to-Day Responsibilities:

       Responsible for applications used by traders, sales and middle office on the trading floor.

       Responsibility includes software releases, configuration and support of all production system components and infrastructure.

       Support and maintain software applications, build systems, own related processes and deliver frequent releases with high quality.

       Troubleshoot technical or functional issues in a complex financial environment to provide timely resolution, with various applications and platforms that are global.

       Develop applications to automate manual operational tasks as well as build custom real-time monitoring tools and reports.

       Partner with global development and application support teams in New York, Chicago, Montreal, Paris, Sydney, London, Bangalore and Hong Kong. Work in follow-the-sun model.

       Extensive interaction is expected with traders, sales, supports and quants.

       Gaining in-depth exposure to both the business and technology aspects of equity & derivatives business

Technical Skills:        

       Comfortable working on UNIX / Linux (Shell Scripting, etc.) and Windows environments (Powershell, Batch, etc).

       Experience working with relational and no-relational databases, good SQL skills.

       Programming background in scripting language (TCL, Perl, Python, etc.)

       Understanding of the Agile and Continuous delivery.

       Deep understanding of the Agile and Continuous delivery (CI/CD, Jenkins, docker, kubernetes, etc)

       Knowledge of FIX and other order/rfq/trading protocols is a must

       Understanding RabbitMQ

Competencies:

       Energetic, self-directed and self-motivated, able to build and sustain long-term relationships with business and colleagues.

       Ability to solve problems with a keen eye for details; a strong desire to learn and contribute solutions and ideas to the team.

       Exceptional analytical skills, able to apply knowledge and experience to propose creative, value driven viable solutions.

       Self-directed, independent and comfortable in a fast paced, ambiguous and matrix environments.

       Can manage multiple tasks and use judgment to prioritize and escalate to achieve desired outcomes.

       Strong verbal and written communication skills.

Desired / Plus:

       Knowledge on Capital Market and Investment Banking Activities

Qualifications:

Experience Needed:

       Support or Devops experience across all stages (inception, analysis, design,  runtime, maintenance and support).

       8 years experience in financial services industry.

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