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Application Support Analyst Jobs in Chicago, IL (NOW HIRING)

Comtech, LLC

Application Support Manager

Chicago, IL · On-site

Application Support Manager Location: Chicago, IL Duration: Full Time Responsible for the planning ... Oversee and manage a team of production support analysts that resolve user initiated requests for ...

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

Analyze business requirements, current technical gaps needed to support business strategies and ... Provide digital product and application support to Distribution Services Divisions (DSDs), dealers ...

Navtech, Inc.

Application Support Manager

Chicago, IL · On-site

Application Support Manager Job Location: Chicago, IL Position Type: 6 Months Contract then Perm ... Able to troubleshoot (review, analyze and resolve) applications production issues. * Develop and ...

IndSoft Inc

Logility Application Support

Chicago, IL · On-site

Our client is looking for a Logility Application Support person with Logility 7.5 experience especially on the RP or MP side of the tool. Location: Ideally Chicago and Kansas City,MO. But flexible ...

Compunnel

Lead Application Support

Lisle, IL · On-site

Develop strategies to allow Application Support to manage resultant problems 13. Understand ... RCA: Ensure Root Cause Analysis is performed for all issues as defined by the project Design:

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Chicago, IL

Application Support Analyst information

See Chicago, IL salary details

$16

$40

$72

How much do application support analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for application support analyst in Chicago, IL is $40.52, according to ZipRecruiter salary data. Most workers in this role earn between $30.24 and $46.11 per hour, depending on experience, location, and employer.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Chicago, IL?

For Application Support Analyst jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Application Support Analyst jobs in Chicago, IL look for?

The top searched job categories for Application Support Analyst jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Application Support Analyst jobs?

Cities near Chicago, IL with the most Application Support Analyst job openings:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,274 per year, or $40.5 per hour.

Application Support Analyst

1872 Consulting

Chicago, IL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Senior Application Integration & Support AnalystThe Senior Application Integration & Support Analyst is responsible for working directly with the business owners from various administrative departments (i.e. HR, Marketing, Accounting, Records etc.) to provide technology guidance, coordination and support to meet the needs of the business. Working with other IT Teams, this position reviews, analyzes, tests, implements and provides ongoing support for technical processes and products which support the business owners' existing and new initiatives. This position is responsible for end-to-end implementation and support, including but not limited to the backend server configuration and the desktop components. This position is responsible for ensuring accurate documentation of user needs, program functions, and maintenance processes. Additional responsibilities include technology ownership of all assigned projects. Applications supported vary depending on the needs of the business and include both departmental and applications which are also defined by the business.What You'll Be DoingWork directly with the application functional owners to understand their business needs and identify where an IT solution is available.Research new applications and/or application features both independently and by management request. Formulate recommendations and implementation plans. These recommendations require analysis of the overall solution both from a backend and frontend perspective.In conjunction with other technology teams, establish and maintain appropriate test environments and define application test plans which identify which team is responsible for each level of testing.Evaluate, test and integrate new software and upgrades to existing software. This will also entail configuring the server and storage environment associated with the software.Define packaging requirements and prepare applications for installation into the production environment using standard tools and methodologies.Resolve end user issues as escalated by the Service Desk, including working with software and hardware vendors' technical support to resolve complex problems.Develop and maintain application documentation, including, but not limited to, Software & Hardware Configuration Guides, Application Design Guides, Frequently Asked Questions list, Knowledge Base articles; provide consultation to the training team on associated end-user documentation.Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.Provide After Hours On Call Support. Work as needed during monthly maintenance windows.May be required to perform other duties or special projects as required.Skills We're Seeking7+ years of total experience in ITApplication Support experienceExperience supporting, integrating and deploying desktop applications in Windows environmentsWindows Server 2008/2008 R2/2012 experienceSQL experience

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About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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