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Application Support Jobs in Chicago, IL (NOW HIRING)

Navtech, Inc.

Application Support Manager

Chicago, IL · On-site

Application Support Manager Job Location: Chicago, IL Position Type: 6 Months Contract then Perm Hire Domain: Wealth Management Services Req Type: Contract Remote Initially After COVID - Client ...

IndSoft Inc

Logility Application Support

Chicago, IL · On-site

Company Description Our client is looking for a Logility Application Support person with Logility 7.5 experience especially on the RP or MP side of the tool. Location: Ideally Chicago and Kansas City ...

IndSoft Inc

Logility Application Support

Chicago, IL

Our client is looking for a Logility Application Support person with Logility 7.5 experience especially on the RP or MP side of the tool. Location: Ideally Chicago and Kansas City,MO. But flexible ...

Compunnel

Lead Application Support

Lisle, IL · On-site

Develop strategies to allow Application Support to manage resultant problems 13. Understand departmental and company policies, procedures and business practices 14. Mentor all team members to become ...

Collabera

Application Support Specialist

Itasca, IL · On-site

Accertify is looking for an Application Support Specialist to join our team to assist our customers and manage their exposure to online credit card fraud. Accertify provides eCommerce merchants with ...

Heniff

Application Support Specialist

Oak Brook, IL

$64K - $96K/yr

Position Summary Provide application support to end-users across the business for computer hardware, software, other technology equipment, and business-related applications Duties and ...

Danaher

Application Support Scientist

Chicago, IL

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

New

Crypto.com

Application Support Engineer (US)

Chicago, IL · On-site +1

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role ...

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All JobsApplication Support JobsApplication Support Jobs in Chicago, IL

Application Support information

See Chicago, IL salary details

$31.9K

$166K

$212.2K

How much do application support jobs pay per year?

As of Jul 27, 2026, the average yearly pay for application support in Chicago, IL is $166,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,200.00 and $211,200.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What Does an Application Support Do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are Application Support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an Application Support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an Application Support Specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Chicago, IL? The most popular types of Application Support jobs in Chicago, IL are:
What are popular job titles related to Application Support jobs in Chicago, IL? For Application Support jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Chicago, IL look for? The top searched job categories for Application Support jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Application Support jobs? Cities near Chicago, IL with the most Application Support job openings:
Application Support jobs near you
Infographic showing various Application Support job openings in Chicago, IL as of July 2026, with employment types broken down into 77% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $166,048 per year, or $79.8 per hour.
Application Support Manager

Application Support Manager

Navtech, Inc.

Chicago, IL • On-site

Contractor

Posted 28 days ago

Job description

Job Title: Application Support Manager
Job Location: Chicago, IL
Position Type: 6 Months Contract then Perm Hire
Domain: Wealth Management Services
Req Type: Contract Remote Initially After COVID - Client location at Chicago downtown
Interview type: Initial Phone and In-Person Interview
Notes from Hiring Manager:
  • This is a Support Manager position. Will be working very closely with the App Dev team to set up the support group. This is more of a support manager than a development Program Manager.
  • "We want this person to be part of the development team. Make sure this application is going to be supportable. "
  • The support team will report to this Program Manager.
  • Moving application to Private and Public Cloud. MS Azure.
  • The development team is completely rewriting the application.
  • Support for WM applications - one of the manager's deliverables
  • The ideal candidate would have experience supporting an existing environment but also have worked with brand new development teams of a new application

Soft skills:
  • Need a leader, strong opinions, strong experience
  • Good knowledge of .net technologies, a cloud so they should understand coding but they don't have to be a coder.
  • Need to have been though "Greenfield" projects.
  • Banking experience is nice to have but not mandatory
  • The supportability of a cloud application is more important.

Job Description:
  • Manager, Goals Driven Wealth Management Applications Support - The Wealth Management Applications Support and Maintenance Organization is looking for a Manager to lead a new team responsible for NT's GDWM platform. Wealth Management Applications Support and Maintenance org is responsible for 24x7 production support across the globe (APAC, EMEA and North America) for over 200 applications of the Wealth Management business units at the Northern Trust Company.
  • ROLE: This role will support WM Business, product, technology and interact with PCET platform operations teams and Application development teams. The ideal candidate will possess excellent leadership and communication skills coupled with a solid understanding of cloud technologies, custom application development using .Net technologies and digital engineering discipline. Critical incident may require weekend and/or after hours support.

PRINCIPAL RESPONSIBILITIES:
  • Create GDWM support operate model through partnering with business, operations, technology and enterprise teams
  • Set up support teams for execution
  • Collaborate with application development to run intake of releases
  • Ensure security, availability, reliability and resiliency of applications is maintained to expectations
  • Partner with Microsoft and other technology partners to continuously improve and innovate
  • Manage global teams
  • Represent Support to ensure new / enhanced applications' supportability and max availability.
  • Contribute to an open agile culture that enables employees' development through kind and candid feedback, promotes diverse perspectives and fosters a sense of curiosity and optimism.
  • Collaborate with global technology teams located in Chicago and India, meeting and exceeding short-term and long-term strategic priorities.
  • Familiar with ITIL Process and Project methodologies. Assist and drive teams with Change Management process and Project releases.
  • Manage and coordinate with onsite and offshore Managed Services provider to Support applications and drive continuous improvement efforts.
  • Ensure compliance and identify and escalate risks, with an eye toward change control procedures, IT Process and especially applications and data security.
  • Provide thought leadership to development sprint teams to improve resiliency and monitoring of new applications.
  • Develop periodic goals, organize the work, set short-term priorities, monitor all activities, and ensure timely and accurate completion of the production support services.
  • Maintain risk management and compliance programs and activities for assigned groups.
  • Ensure completion of management status reporting for projects, metrics and availability reporting
  • Advise WM IT on impacts of new and enhanced application designs.
  • Work closely with product and business partners to define and review Service Level Agreements and to ensure services meet or exceed business needs.
  • Communicate with various business areas and outside vendors, consultants, and clients regarding security needs.
  • Identify measures to improve applications stability and availability, sustain and improve cost efficiencies and productivity gains.
  • Ensure compliance with all audit requirements including change control procedures and data security.
  • Conduct performance management, career development and hands-on training to assigned staff.
  • Carrie out activities that are large in scope, cross-functional and technically challenging.
  • Able to troubleshoot (review, analyze and resolve) applications production issues.
  • Develop and maintain professional relationship with all stakeholders within IT and Business teams.
  • Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues.
  • Responsible to attend on-call, after office hours including weekend to support High and Critical production issues.
  • Actively contribute to the supportability of the security applications as well as continuous service improvement.
  • Quick to learn/understand NT's systems and products utilizing reference materials and support procedures.
  • Present IT in a professional manner, exhibit customer service values in line with NT's A Approach.
  • Adherence to corporate standards at all times.

SKILLS / EXPERIENCE:
  • 12+ years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams.
  • Support experience with multi-channel applications (web, mobile, API, etc.).
  • Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies
  • Experience working on projects in an Agile environment.
  • Experience using at least some of the following technologies: .Net, Azure Functions, Azure DevOps, Azure Test Plans, Azure Redis Cache, Signal R, Saga Patterns, Marklogic, Azure cloud and Azure boards
  • Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. The ideal candidate can explain technical issues in layman's terms and translate business needs to technology teams and back.
  • Strong leadership and team player to work as part of a global support team, cross training and supporting multiple critical Wealth and Enterprise applications.
  • Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients
Navtech logo

About Navtech

Sourced by ZipRecruiter

Industry

Civil engineering construction

Company size

11 - 50 Employees

Headquarters location

New Bloomfield, PA, US

Year founded

1996

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