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Application Support Jobs in Elgin, IL (NOW HIRING)

IndSoft Inc

Logility Application Support

Chicago, IL · On-site

Company Description Our client is looking for a Logility Application Support person with Logility 7.5 experience especially on the RP or MP side of the tool. Location: Ideally Chicago and Kansas City ...

IndSoft Inc

Logility Application Support

Chicago, IL

Our client is looking for a Logility Application Support person with Logility 7.5 experience especially on the RP or MP side of the tool. Location: Ideally Chicago and Kansas City,MO. But flexible ...

Compunnel

Lead Application Support

Lisle, IL · On-site

Develop strategies to allow Application Support to manage resultant problems 13. Understand departmental and company policies, procedures and business practices 14. Mentor all team members to become ...

Collabera

Application Support Specialist

Itasca, IL · On-site

Accertify is looking for an Application Support Specialist to join our team to assist our customers and manage their exposure to online credit card fraud. Accertify provides eCommerce merchants with ...

Heniff

Application Support Specialist

Oak Brook, IL

$64K - $96K/yr

Position Summary Provide application support to end-users across the business for computer hardware, software, other technology equipment, and business-related applications Duties and ...

Danaher

Application Support Scientist

Chicago, IL

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

New

Crypto.com

Application Support Engineer (US)

Chicago, IL · On-site +1

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · On-site +1

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role ...

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All JobsApplication Support JobsApplication Support Jobs in Elgin, IL

Application Support information

See Elgin, IL salary details

$30.6K

$159.3K

$203.6K

How much do application support jobs pay per year?

As of Jul 27, 2026, the average yearly pay for application support in Elgin, IL is $159,337.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,800.00 and $202,600.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What Does an Application Support Do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are Application Support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an Application Support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an Application Support Specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are popular job titles related to Application Support jobs in Elgin, IL? For Application Support jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Elgin, IL look for? The top searched job categories for Application Support jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Application Support jobs? Cities near Elgin, IL with the most Application Support job openings:
Application Support jobs near you
Infographic showing various Application Support job openings in Elgin, IL as of July 2026, with employment types broken down into 76% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $159,337 per year, or $76.6 per hour.
Application Support Manager

Application Support Manager

Comtech, LLC

Chicago, IL

Full-time

Posted 17 hours ago

Job description

Company Description

Comtech is a woman-owned small business founded in 1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications development, infrastructure, Cyber security, and enterprise content/data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These methodologies and processes are reinforced through our organization's externally accredited certifications, which include ISO 9001:2008 Quality Management System (QMS), ISO/IEC 20000-1:2011 IT Service Management Systems (SMS, corporate ITIL certification), ISO 27001:2005 Information Security Management System (ISMS), and CMMI-DEV Level 3"

Job Description

Job Title: Application Support Manager

Location: Chicago, IL

Duration: Full Time

Job Description:

Responsible for the planning, management, execution, and the successful delivery of support services related to production support for ServiceNow.

Responsibilities:

  • Oversee and manage a team of production support analysts that resolve user initiated requests for change and incidents
  • Act as liaison between users, project team(s), management, and vendors
  • Troubleshoot/problem solve production issues as they arise
  • Direct the implementation of procedures that enable continuous delivery performance
  • Responsible for project scope management (initiation, scope planning/definition/verification/ change control)
  • Responsible for project cost management (resource planning, cost estimating/budgeting/control)
  • Responsible for project quality management (quality planning, assurance, and control)
  • Responsible for project human resource management (organizational planning, staff identification, and team development)
  • Responsible for project communication management (communications planning, information distribution, performance reporting, and administrative closure)
  • Responsible for project risk management (risk management planning/identification, qualitative/quantitative risk analysis, risk response planning, risk monitoring and control)
  • Develop and pursue relationships and leads with the goal of increasing revenue
  • Prepare project reports for management, vendors, etc.
  • Analyze procedures and problems to automate processing or improve existing business systems
  • Determine compatibility between existing systems and new systems
  • Manage and oversee ad hoc projects as assigned
  • Assimilate conflicting information and make correct decisions
  • Lead proposal efforts
Qualifications

Job Qualifications:

  • Bachelor's degree in Information Science, Computer Science, Engineering or related degree, or equivalent experience
  • 5+ years application support management experience
  • Proficient in Microsoft Project and Microsoft Office Tools (including PowerPoint and Access)
  • Previous experience with ServiceNow programming, data management, or technical networking is required
  • Familiarity with server technologies, internet technologies, or enterprise project management is desired

Must Possess:

  • PMP Certification
  • Excellent leadership, analytical, organizational, and communication skills
  • Ability to multi-task
  • Experience in project development life cycle
  • Experience executing projects using automated testing tools
  • Experience in developing and maintaining client relationships while developing new business opportunities
  • Experience with TSF
  • Ability to perform requirement gathering, understand the client's business processes, leading the prototype demonstration, and training the client.
Additional Information

**Please share me your updated word copy of Resume.

**I Appreciate, if you can  refer  someone who is looking for this position.

Contact:

Nayan Hazare

IT Recruiter at Comtech LLC

Call- 703-962-6656

nhazare@ comtechllc.com

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