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Application Support Jobs in Elgin, IL (NOW HIRING)

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Application Support information

See Elgin, IL salary details

$30.6K

$159.3K

$203.6K

How much do application support jobs pay per year?

As of Aug 17, 2026, the average yearly pay for application support in Elgin, IL is $159,337.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,800.00 and $202,600.00 per year, depending on experience, location, and employer.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

How to become an application support?

To become an application support specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Relevant skills include troubleshooting, knowledge of operating systems, databases, and support tools, along with strong communication abilities. Gaining certifications such as ITIL or vendor-specific credentials can enhance job prospects and demonstrate technical competence.

What career paths are in application support?

Application support professionals can advance to roles such as senior support analyst, systems analyst, application manager, or IT project manager. They may also specialize in areas like database management, cybersecurity, or cloud services, often gaining certifications like ITIL or vendor-specific credentials to progress in their careers.
More about Application Support jobs

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What job categories do people searching Application Support jobs in Elgin, IL look for?

The top searched job categories for Application Support jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Application Support jobs?

Cities near Elgin, IL with the most Application Support job openings:

Application Support jobs near you
Infographic showing various Application Support job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $159,337 per year, or $76.6 per hour.

Project Leader Application Support

Packaging Corporation of America

Lake Forest, IL • On-site

$108K - $135K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago

Packaging Corporation Of America rating

7.7

Company rating: 7.7 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

36th of 119 rated packaging manufacturers

Job description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.
People • Customers • Trust
Responsibilities:
Position is primarily focused on support for applications, data historian (PI/PARCView) and setup/interfaces between OT and business networks for ten Paper Mills located throughout the United States. Environments include SQL Server, MS Windows/AD, OSI/PI and PARCView. Successful candidates will need to have strong communication and interpersonal skills, and have the ability to work well with others in a fast-paced industrial environment. Some travel is involved on a project by project basis.
Basic Qualifications:
• Bachelor degree in Computer Science or equivalent field of study.
• Experience with the following:
  • Supporting/communicating/Interfacing to control networks/PLC's (PI-OPCDA, PI-OPCHA, PI-OPCUA)
  • Software/application development using various development kits/tools (PI-OLE, PI-SDK or PIAFSDK)
  • Data Historian Software (OSI/PI)
    • Create/manage points
    • Configure/support Interfaces
    • User access
    • System management/installation/support
  • SQL Server database 2017+
    • Writing SQL queries.
    • Creating stored procedures / functions / views
  • Pluses for the following experience
    1. VB.Net / C#, .NET framework 4+
    2. Source control, preferably Git
    3. Web Development Experience
      • ASP.NET MVC, Web API, Blazor
      • JavaScript, JavaScript frameworks such as AngularJS
      • HTML5, CSS, Bootstrap
      • Mobile web development

Preferred Qualifications:
  • 4-8 years of experience using data historians, interfacing/communicating with control networks, software development

Knowledge-Skills-Abilities:
  • Must be able to work well under pressure and within time constraints, multi-task, and build sound relationships with both internal and external customers.
  • Must exhibit excellent communication, analytical, organizational and computer skills.
  • Must be capable of independently making sound decisions through creative problem-solving and detailed requirements-gathering.
  • Must be capable of working with ambiguity and change.

#LI-VP1
#LI-Remote
COMPENSATION AND BENEFITS
  • Salary range: $108,000-$135,000.
  • Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision - and are automatically enrolled in life, AD&D, and disability coverages.
  • Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions
  • Disclaimer: The Compensation and Benefits information in this posting represents PCA's good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer
Qualified Applicants must apply at careers.packagingcorp.com to be considered.

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