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Application Support Jobs in Elgin, IL (NOW HIRING)

Ovation Workplace Services Inc.

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Application Support - Supply Chain

Northbrook, IL · On-site

$20 - $23/hr

Application Support Technician - Supply Chain Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time Role Summary: Responsible for ensuring stability ...

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All JobsApplication Support JobsApplication Support Jobs in Elgin, IL

Application Support information

See Elgin, IL salary details

$30.6K

$159.3K

$203.6K

How much do application support jobs pay per year?

As of Sep 8, 2026, the average yearly pay for application support in Elgin, IL is $159,337.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,800.00 and $202,600.00 per year, depending on experience, location, and employer.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

How to become an application support?

To become an application support specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Relevant skills include troubleshooting, knowledge of operating systems, databases, and support tools, along with strong communication abilities. Gaining certifications such as ITIL or vendor-specific credentials can enhance job prospects and demonstrate technical competence.

What career paths are in application support?

Application support professionals can advance to roles such as senior support analyst, systems analyst, application manager, or IT project manager. They may also specialize in areas like database management, cybersecurity, or cloud services, often gaining certifications like ITIL or vendor-specific credentials to progress in their careers.
More about Application Support jobs

What are popular job titles related to Application Support jobs in Elgin, IL?

For Application Support jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Application Support jobs in Elgin, IL look for?

The top searched job categories for Application Support jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Application Support jobs?

Cities near Elgin, IL with the most Application Support job openings:

Application Support jobs near you
Infographic showing various Application Support job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 2% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $159,337 per year, or $76.6 per hour.

Application Support - Supply Chain

Ovation Workplace Services Inc.

Northbrook, IL • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

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Job description

Application Support Technician – Supply Chain

Department: Information Technology     |     FLSA Classification: Non-Exempt     |     Employment Type: Full-Time

Role Summary:
Responsible for ensuring stability, availability, and performance of supply chain applications by managing critical incidents, coordinating issue resolution, and driving continuous service improvement. The role serves as a bridge between business stakeholders, application teams, infrastructure teams, and vendors to minimize business disruption and maintain operational excellence.

Key Responsibilities

  • Provide L2 support for Supply Chain Management (SCM) applications.
  • Perform incident, problem, and service request management in accordance with ITIL processes.
  • Analyze application issues, identify root causes, and coordinate timely resolutions
  • Maintain application documentation, support procedures, and knowledge repositories.
  • Drive service restoration, provide timely status updates and executive communication during critical incidents.
  • Automation vendor coordination & escalation.

Stakeholder & Service Management

  • Partner with business users to understand operational challenges and prioritize support activities.
  • Collaborate with development, infrastructure, database, cloud, and vendor teams for issue resolution.
  • Drive service improvement initiatives and process optimization.
  • Prepare incident trends, availability reports, and executive dashboards.

Required Skills

  • Exposure to Supply Chain processes
  • Exposure to supporting platforms such as SAP, Supply Chain HUB, Oracle SCM, Blue Yonder or similar solutions.
  • Mandatory Hands-on experience with Incident, Problem, and Change Management processes.
  • Knowledge of ITIL frameworks and Major Incident Management.
  • Excellent troubleshooting, analytical, and root-cause analysis skills.
  • Strong stakeholder management and communication abilities.
  • Experience with monitoring tools, ticketing systems (ServiceNow, Remedy, Jira, etc.), and batch/job monitoring.

Preferred Qualifications

  • Bachelor’s degree in information technology, Computer Science, or related field.
  • ITIL Foundation or IT Service Management certification.
  • Experience in 24x7 production support environments.
  • Knowledge of cloud platforms, databases, and integration technologies.


PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.

•       Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.

•       Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.

•       May require bending, kneeling, or crouching to install or service equipment.

•       Work is performed primarily in a standard office or data center environment with moderate noise levels.

•       May be required to travel to or work at multiple organizational sites or client locations.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.

Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.

DISCLAIMER

This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.