ZipRecruiter

Log In

1

Application Support Jobs in Chicago, IL (NOW HIRING)

Ovation Workplace Services Inc.

Be Seen First

Application Support - Supply Chain

Northbrook, IL · On-site

$20 - $23/hr

Application Support Technician - Supply Chain Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time Role Summary: Responsible for ensuring stability ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · Hybrid

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · Hybrid

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role ...

previous pagenext page

Showing results 21-40

All JobsApplication Support JobsApplication Support Jobs in Chicago, IL

Application Support information

See Chicago, IL salary details

$32K

$166.2K

$212.4K

How much do application support jobs pay per year?

As of Sep 6, 2026, the average yearly pay for application support in Chicago, IL is $166,179.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,200.00 and $211,300.00 per year, depending on experience, location, and employer.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

How to become an application support?

To become an application support specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Relevant skills include troubleshooting, knowledge of operating systems, databases, and support tools, along with strong communication abilities. Gaining certifications such as ITIL or vendor-specific credentials can enhance job prospects and demonstrate technical competence.

What career paths are in application support?

Application support professionals can advance to roles such as senior support analyst, systems analyst, application manager, or IT project manager. They may also specialize in areas like database management, cybersecurity, or cloud services, often gaining certifications like ITIL or vendor-specific credentials to progress in their careers.
More about Application Support jobs

What are the most commonly searched types of Application Support jobs in Chicago, IL?

The most popular types of Application Support jobs in Chicago, IL are:

What are popular job titles related to Application Support jobs in Chicago, IL?

For Application Support jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Application Support jobs in Chicago, IL look for?

The top searched job categories for Application Support jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Application Support jobs?

Cities near Chicago, IL with the most Application Support job openings:

Application Support jobs near you
Infographic showing various Application Support job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $166,179 per year, or $79.9 per hour.

Senior Application Support Engineer

1872 Consulting

Chicago, IL • On-site

Full-time

Re-posted 22 days ago

Job description

Job Summary:
1872 Consulting is a company that specializes in application support and management. The Senior Application Support Engineer will manage desktop and web-based application software solutions, providing analysis, implementation, configuration, and troubleshooting support while acting as the primary technical contact for various departments.
Responsibilities:
• Manage processes to upgrade and maintain assigned systems. Work with vendors to resolve issues that cannot be readily addressed using in-house resources.
• Draft and submit technical specifications and diagrams that document existing systems or outlines the build of prospective systems.
• In conjunction with other technology teams, establish and maintain an appropriate test environment and execute appropriate application test plans for assigned applications.
• Define packaging requirements for desktop applications, when necessary, and prepare applications for installation into the production environment using Firm standard tools and methodologies.
• Research new applications and/or application features both independently and by management request. Formulate recommendations and implementation plans.
• Resolve end user issues as escalated by the Service Desk, including working with software vendors' technical support to resolve complex problems.
• Provide After Hours On Call Support. Work as needed during monthly maintenance windows.
• Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.
• Develop and maintain application documentation, including, but not limited to, Configuration Guides, Application Design Guides, Frequently Asked Questions list, Knowledge Base articles; provide consultation to the training team on associated end-user documentation.
• Perform other duties or special projects as required.
Qualifications:
Required:
• 7+ years of total experience in IT
• Strong Application Support experience
• Experience supporting, integrating and deploying applications
• SQL experience
Preferred:
• Experience with Windows Server 2008 and IIS administration (2012 R2 and higher)
• Experience with IT task and report automation using tools such as PowerShell scripts
Company:
1872 Consulting is a recruitment and IT consulting company. Founded in 1872, the company is headquartered in Chicago, USA, with a team of 11-50 employees. The company is currently Early Stage.
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

View All 1872 Consulting Jobs

Apply