Application Support Jobs in Chicago, IL (NOW HIRING)

About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Job Summary
Northern Trust is seeking a Senior Analyst, Software Engineering to support and enhance a suite of business-critical applications used by our partners and clients. This role is ideal for a technically strong engineer who enjoys investigating production issues, partnering with business users, and delivering code fixes and enhancements in a fast-paced environment.
The successful candidate will serve as a key technical resource for Chicago-based application support while contributing hands-on development using Java, Spring, and SQL technologies. This position requires strong analytical skills, a customer-focused mindset, and the ability to troubleshoot complex application and data issues through to resolution.
Major Duties
• Provide Level 2 and Level 3 application support for critical business applications, ensuring timely investigation and resolution of production issues.
• Partner with business users and stakeholders to understand issues, gather requirements, and provide ongoing systems guidance.
• Perform root-cause analysis of application, data, and integration issues and implement sustainable solutions.
• Develop, test, and deploy application fixes, enhancements, and minor features using Java and Spring-based technologies.
• Analyze SQL queries, stored procedures, and database structures to diagnose data-related issues and improve system performance.
• Participate in release validation, user acceptance testing, and production deployments.
• Monitor application health and proactively identify opportunities to improve reliability, stability, and supportability.
• Prepare technical documentation, operational procedures, and knowledge-sharing materials.
• Collaborate with development, infrastructure, and business teams to ensure seamless delivery and support of applications.
• Support project initiatives by contributing to requirements analysis, solution design, testing, and implementation activities.
• Mentor junior team members and share technical expertise across the team.
Required Qualifications
• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 2+ years of experience supporting and developing enterprise applications.
• Strong hands-on experience with Java and Spring/Spring Boot.
• Strong SQL skills with experience troubleshooting and analyzing relational databases.
• Experience debugging application issues across multiple tiers, including application, database, and integration layers.
• Experience working in production support, application support, or DevOps-oriented environments.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities and effectively engage with business stakeholders.
Preferred Qualifications
• Experience with Oracle databases,.
• Exposure to Azure cloud technologies.
• Experience with CI/CD pipelines and deployment processes.
• Knowledge of monitoring and observability tools.
• Financial services experience is a plus.
What You'll Bring
• A strong ownership mindset and willingness to drive issues through resolution.
• Ability to balance operational support responsibilities with hands-on development work.
• Comfort working directly with business partners and translating technical issues into business impact.
• Passion for continuous improvement and application reliability.
Salary Range:
$73,500 - 117,700 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com , or alternatively you can discuss your individual requirements with the recruiter you are working with.