ZipRecruiter

Log In

1

Application Support Analyst Jobs in Florida (NOW HIRING)

City of Sunrise

$95K - $134K/yr

... application and technology systems, with a specific focus on implementing and maintaining cybersecurity measures. This position requires specialized cybersecurity training to support the IT ...

Syntricate Technologies

Application Support

Tampa, FL · On-site

Responsibilities : • act as a senior Support L2 team • handle major incident in an analytical ... Required : • 8+ years of application support experience • Advanced level experience in an ...

SCCU

App Support Analyst I

Miramar, FL · On-site

$58K - $61K/yr

As a App Support Analyst, you will Provides tier I desktop and application support for business critical applications and systems to ensure operational functionality. Why Join SCCU? * Member-Focused ...

SCCU

App Support Analyst I

Melbourne, FL · On-site

$58K - $61K/yr

As a App Support Analyst, you will Provides tier I desktop and application support for business critical applications and systems to ensure operational functionality. Why Join SCCU? * Member-Focused ...

SCCU

App Support Analyst I

Melbourne, FL · On-site

$58K - $61K/yr

As a App Support Analyst, you will Provides tier I desktop and application support for business critical applications and systems to ensure operational functionality. Why Join SCCU? * Member-Focused ...

next page

Showing results 1-20

All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Florida

Application Support Analyst information

See Florida salary details

$11

$29

$52

How much do application support analyst jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for application support analyst in Florida is $29.37, according to ZipRecruiter salary data. Most workers in this role earn between $21.92 and $33.41 per hour, depending on experience, location, and employer.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Florida?

For Application Support Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Application Support Analyst jobs in Florida look for?

The top searched job categories for Application Support Analyst jobs in Florida are:

What cities in Florida are hiring for Application Support Analyst jobs?

Cities in Florida with the most Application Support Analyst job openings:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,086 per year, or $29.4 per hour.

Autotime Application Support Analyst

Orlando, FL • On-site

People Integra MSP
See more jobs at People Integra MSPexternal

Contractor

Posted 17 days ago

Job description

Worker will Telework Full Time
Position Overview

  • We are seeking an experienced Application Support Analyst to support the Autotime system and related business applications.
  • The selected candidate will be responsible for receiving and servicing tickets submitted through Service Central, routing tickets to the appropriate teams or individuals for development fixes, and supporting the deployment of fixes when required.
  • This may include activities such as re-running failed jobs and resolving timekeeping-related issues within Autotime.
  • The role will begin with training on the system and support processes.
  • After training, the selected candidate will participate in an on-call rotation to support business-critical issues outside of regular business hours, including occasional evenings and weekends.

Key Responsibilities

  • Receive, review, and service Autotime support tickets submitted through Service Central.
  • Troubleshoot and assist with resolving Autotime-related issues.
  • Route tickets to the appropriate responsible party when a development fix is required.
  • Track tickets and follow up to help ensure timely resolution.
  • Support the deployment of fixes and operational solutions as required.
  • Re-run failed jobs and perform other necessary operational activities to restore successful processing.
  • Support Autotime configuration and timecard-related issues.
  • Use SQL to query information when needed to investigate and support tickets.
  • Use Control-M to support automated job management and scheduled processing.
  • Work closely with development and application support teams to resolve business-critical issues.
  • Document issues, actions taken, and resolutions as needed.

Required Qualifications

  • Experience with Autotime is required.
  • Experience supporting Service Central or similar ticketing systems.
  • Experience with Control-M for automated job management.
  • Ability to troubleshoot application and timekeeping-related issues.
  • Strong communication and problem-solving skills.
  • Ability to work independently and coordinate with development and support teams.

Technical Skills

  • Autotime – configuration, timecard troubleshooting/fixing, and application support
  • Service Central – ticket management and support
  • Control-M – automated job management
  • SQL – querying information to assist with ticket troubleshooting; nice to have

On-Call Support

  • The position will initially include training to help the candidate become familiar with the Autotime system and support processes.
  • After training, the candidate will participate in an on-call rotation.
  • On-call support may be required after hours and occasionally on weekends.
  • The team is currently establishing the rotation. The initial plan is expected to include:
    • One week as primary on-call
    • One week as backup
    • At least one week off-call before returning to the rotation
  • Ideally, the team would provide approximately two weeks off-call between rotations; the final schedule is TBD.