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Application Support Analyst Jobs in Naples, FL (NOW HIRING)

AppleOne

Service Desk Analyst

Bonita Springs, FL

$24/hr

As a Service Desk Analyst, you will be the main liaison between our employees and the IT ... Application Support Service Delivery (Service Management) knowledge * Excellent verbal and written ...

Hertz

Sr Cloud Engineer - Oracle Fusion

Estero, FL · On-site

$135K/yr

Work closely with database administrators, application developers, and business analysts to gather ... Provide day-to-day support of the Oracle Financials including applying periodic patches, reporting ...

Cliftonlarsonallen

Lead ERP (Workday) Engineer

Naples, FL · On-site

$96K - $127K/yr

Analyze existing and future needs for development and automation opportunities. * Participate in ... Serve as escalated application support for CLA's Workday and lead technical resource for ERP ...

NEOGOV

SAP Analyst III

Naples, FL · On-site

... support data-driven decision making. Responsibilities : • Serve as business advocate and ... effective and consistent application of testing methodologies. • Develop and maintain ...

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Naples, FL

Application Support Analyst information

See Naples, FL salary details

$14

$37

$66

How much do application support analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for application support analyst in Naples, FL is $37.01, according to ZipRecruiter salary data. Most workers in this role earn between $27.64 and $42.12 per hour, depending on experience, location, and employer.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Naples, FL?

For Application Support Analyst jobs in Naples, FL, the most frequently searched job titles are:

What job categories do people searching Application Support Analyst jobs in Naples, FL look for?

The top searched job categories for Application Support Analyst jobs in Naples, FL are:

What cities near Naples, FL are hiring for Application Support Analyst jobs?

Cities near Naples, FL with the most Application Support Analyst job openings:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Naples, FL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $76,988 per year, or $37 per hour.

Help Desk/Desktop Support Analyst

Robert Half

Bonita Springs, FL • On-site

$19.25 - $26.25/hr

Temporary

Re-posted 20 days ago

Job description

We are looking for a Help Desk/Desktop Support Analyst to join a rental and leasing services organization in Cape Coral, Florida in a contract-to-permanent capacity. This role is suited for a service-oriented IT specialist who can resolve end-user issues efficiently, communicate clearly with employees at all levels, and maintain strong documentation throughout the support process. The position will play a key part in delivering dependable technical assistance, improving the user experience, and supporting day-to-day service desk operations.


Responsibilities:

• Deliver responsive technical support to employees across the organization, including executive leadership, while maintaining a high standard of service.

• Investigate incidents by asking targeted diagnostic questions, identifying underlying causes, and working toward timely resolution of hardware, software, and access-related problems.

• Support business applications and core IT environments by addressing user requests, troubleshooting system issues, and providing practical solutions whenever possible.

• Record each support interaction with clear, accurate ticket notes so that issue history, actions taken, and outcomes are fully documented.

• Translate technical information into straightforward guidance that end users can easily follow when learning systems, tools, or updated procedures.

• Participate in user and business testing activities to build familiarity with upcoming enhancements and help prepare for successful adoption.

• Share recurring issues, service trends, and improvement opportunities with service desk leadership to strengthen overall support performance.

• Assist with operational reporting and daily metric tracking while ensuring requests are handled within established service level expectations.

• Experience resolving a wide range of technical support issues in a help desk, desktop support, or similar IT support environment.
• Working knowledge of Microsoft Windows, Windows 10, and basic troubleshooting methods for end-user devices and applications.
• Familiarity with Active Directory and service desk ticketing practices used to manage incidents, requests, and user access needs.
• Strong customer service skills with the ability to support users patiently and effectively across different levels of technical understanding.
• Ability to diagnose problems, prioritize tasks, and manage multiple support requests in a fast-paced setting.
• Clear written and verbal communication skills, including the ability to document resolutions thoroughly and explain technical topics simply.
• Exposure to ServiceNow and proficiency with Microsoft Office applications such as Excel, Word, and PowerPoint are considered advantageous.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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