Application Support Analyst Jobs in Naples, FL (NOW HIRING)

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. We are seeking a Sr  Infrastructure Analyst - Operations & Monitoring.  Excellent communications and analytical skills, strong technical project management skills will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better.

This role is a high-impact, hands-on technical leadership position within our Global IT Operations team, responsible for owning and evolving our Infrastructure monitoring and digital experience capabilities.  You're not just maintaining tools-you're shaping how we proactively understand, measure, and improve the experience of 12,000+ users globally, driving visibility into system health, accelerating root cause resolution, and enabling smarter, data-driven decisions across IT. Ultimately, this is about helping us simplify and optimize IT operations while delivering a consistently high-quality, measurable experience that directly supports the business and our mission.

Essential Duties and Responsibilities:

• Analyze and recommend solutions, upgrades, and services for streamlining and system improvements.
• Support of hardware/software maintenance to include troubleshooting, installation, and upgrades.
• Support of multiple locations worldwide.
• Complete IT operational tasks, project tasks, and end user support duties as assigned.
• Maintain accurate, updated documentation while performing essential job duties.
• Assist with architecture and design of infrastructure solutions and methodology.
• Lead small-to-mid-sized IT projects and project teams.
• Resolve incidents through effective troubleshooting methodology, Tier 3.
• Liaison with vendors, partners, and external resources.
• Ability to train other staff in technical operations.
• Subject matter expert on the operation, maintenance, management, and deployment of multiple computer infrastructure hardware/software solutions.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

• Excellent communication skills and customer service orientation
• Expert-level knowledge of digital experience (DEX), infrastructure monitoring, and/or application monitoring systems, combined with strong hands-on experience in monitoring operations, alert analysis, and incident troubleshooting (Tier 3); experience with the LogicMonitor and/or Nexthink platforms are preferred
• Strong analytical and troubleshooting experience using proven methodologies in diagnosing complex infrastructure and monitoring-related issues. 
• Strong experience using root-cause analysis to determine the underlying reasons for Problems and/or Incidents.
• Good knowledge of ITIL core domains of Service, Incident, and Configuration Management (ITIL certifications are a plus)
• Strong project management skills (PMP, COBIT, or other industry certification is a plus)
• Proven hands-on experience in enterprise infrastructure technologies; Microsoft, RHEL, Citrix, and/or Cisco technical certifications are a plus

Education and Experience:

• High school diploma or equivalent required
• Bachelor's degree or equivalent preferred
• 5 + years of relevant work experience required
• Hands-on experience in Enterprise IT Infrastructure system design, implementation, and support is required.  

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.