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Application Support Analyst Jobs (NOW HIRING)

KWI

Application Support Analyst

Melville, NY · On-site

$25/hr

As an Application Support Analyst, you will be responsible for supporting our clients as they navigate and utilize our Back Office Merchandising System, Ecommerce Platform, CRM Platform, and myriad ...

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and ...

33Floors

Application Support Analyst

Charlotte, NC · On-site

$50K/yr

Application Support Analyst Internal Title: Analyst, Support Location: Charlotte, NC Type: Full-Time, Salaried Salary: $50,000.00 per year and up, DOE About the Company Founded in 2011, 33Floors is ...

33Floors

Application Support Analyst

Charlotte, NC · On-site

$50K/yr

Application Support Analyst Internal Title:Analyst, Support Location: Charlotte, NC Type: Full-Time, Salaried Salary: $50,000.00 per year and up, DOE About the Company Founded in 2011, 33Floors is ...

33Floors

Application Support Analyst

Charlotte, NC · On-site

$50K/yr

Application Support Analyst Internal Title: Analyst, Support Location: Charlotte, NC Type: Full-Time, Salaried Salary: $50,000.00 per year and up, DOE About the Company Founded in 2011, 33Floors is ...

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Application Support Analyst information

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How much do application support analyst jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for application support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

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Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.

Application Support Analyst

Melville, NY • On-site

KWI
See more jobs at KWIexternal

$25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

The Opportunity  
 
The KWI Support team is opening a new opportunity within our Application Support division. As an Application Support Analyst, you will be responsible for supporting our clients as they navigate and utilize our Back Office Merchandising System, Ecommerce Platform, CRM Platform, and myriad other features from the KWI ecosystem of products. To be successful in this role you will need strong technical troubleshooting skills, strong research skills, the ability to self-prioritize a backlog of tickets with varying degrees of technical difficulty and business impact, and the ability to convey complicated technical details to a clientele of non-technical repeat clients.  
  
The Company  
 
We are a small team with a big vision; to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, David Yurman, Tom Ford and many other globally recognizable brands.  
  
We combine Point of Sale, Merchandising, e-Commerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.  
  
  
As an Application Support Analyst, you excel at the below core competencies  
  • You're always learning and never shy about diving into unknown issues or processes 
  • Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences 
  • Rebounding from setbacks and adversity when facing difficult situations 
  • Handling Tier 1/2 tickets  
  • Supporting the back-office merchandising system 
  • Creating detailed development tickets with reproducible steps 
  • 1 to 3 years' experience within a technical support, IT, or call center environment 
  • Experience using Jira as well as it's offshoot products (Confluence, Jira Service Management) 
  • Experience handling tier 1st and 2nd level tickets 
  • Previous application support background is a plus  
  • Retail ERP Management experience is a plus 
  • Full Medical, Dental and Vision
  • Annual bonus eligible
  • Free gym in the building 
  • Generous PTO policy
  • Summer Fridays....all year round
  • Tuition Reimbursement
  • Discount from building cafe
  • 401(K) with a 50% company match (up to 6% of employee contribution)
  • Employee Referral Program
  • (1) Volunteer day each year

Our work space

We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days of Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday.

We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.

Our commitment to you

At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

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