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Application Support Analyst Jobs (NOW HIRING)

CCS

Application Support Analyst

New Hyde Park, NY · On-site

We are seeking a detail-oriented Application Support Analyst to maintain, troubleshoot, and enhance business-critical applications, ensuring optimal system performance and providing technical support ...

Barclays

Application Support Analyst

Whippany, NJ · On-site

Embark on a transformative journey as an Application Support Analyst. At Barclays, our vision is clear -to redefine the future of banking and help craft innovative solutions. In this role, you will ...

Kiewit

Application Support Analyst

Omaha, NE · On-site

Kiewit is one of North America's largest and most respected construction and engineering organizations, and they are seeking an Application Support Analyst II. This role focuses on maintaining the ...

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Application Support Analyst information

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$15

$39

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How much do application support analyst jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for application support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Application Support Analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What are the key skills and qualifications needed to thrive as an Application Support Analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What does an Application Support Analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

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Application Support Analyst jobs near you

Application Support Analyst

Star Source Consulting

Norwood, OH • On-site

Full-time

Retirement, PTO

Posted 3 days ago

Job description

Company Description
StarSource Consulting - we specialize in Information technology, providing superior resources to companies. We take pride in providing professional and ethical services to suit our client's needs. At StarSource Consulting we are a dynamic, high-growth, full service commerce and outsourcing solutions provider looking for the best to work in our fast paced, entrepreneurial team environment.
Job Description
Your Role with the Company:
As the Application Support Analyst, you will be responsible for providing technical and administrative support to the Maximo Cloud Customers and Partners. You will act as a Subject Matter Expert (SME) for Maximo and its add-ons to provide outstanding customer service for Partner solutions. Some of your responsibilities will include:
  • Provide technical support services to partners in accordance with procedures and SLAs
  • Used database/application knowledge to find solutions to partners' technical issues
  • Develop solutions using the Maximo configuration and customization tools to enhance the customers' use of Maximo
  • Provide on-call support as needed outside of work hours
  • Monitor the phone and ticketing system to resolve all technical issues in a timely fashion

Qualifications
Background Profile:
  • Associate's Degree Computer Science, Information Systems, or equal Information Technology training
  • Strong SQL skills and report writing tools experience
  • Previous Application Support experience
  • Strong Customer Service and Communication skills

Additional Information
Benefits:
  • 3 weeks PTO starting out. Add 1 additional week every 5 years. After 20 years of employment, unlimited
  • 6 paid company holidays plus 2 floating holidays
  • Flexible schedules - offer work from home depending on department needs
  • 401k - simple IRA plan
  • Company sponsored events and lunches
  • Laid back, close-knit culture
  • And many more!

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