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TriHealth

Answering Service Registered Nurse

Join Our Team as an Answering Service Registered Nurse! At TriHealth, we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result ...

TriHealth

Answering Service Registered Nurse

Join Our Team as an Answering Service Registered Nurse! At TriHealth, we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result ...

TEKsystems

Hospital Answering Service Operator

Boston, MA · On-site

$22 - $25/hr

Description - Onsite in Boston Customer Service Reps are taking high volume calls from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics. Their job is to ...

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How much do answering service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for answering service in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is an answering service?

An Answering Service job involves handling inbound calls on behalf of businesses, providing customer support, taking messages, scheduling appointments, and forwarding urgent calls. Agents ensure that no calls go unanswered, often working for medical offices, service providers, or corporate clients. This role requires strong communication skills, professionalism, and the ability to follow client-specific instructions.

What does an answering service do?

A typical day in an answering service involves answering incoming calls, taking messages, transferring calls to the appropriate contacts, and sometimes scheduling appointments or providing general information as instructed by clients. Team members often work in fast-paced environments, either in a call center or remotely, and are expected to follow scripts or guidelines tailored to each client. The role requires staying organized while handling a high volume of calls, multitasking between different software systems, and maintaining a calm and courteous demeanor at all times. Collaboration with supervisors and coworkers is common to resolve unique caller requests or issues and ensure a consistent, high-quality customer experience.

What are the key skills and qualifications needed to thrive in an answering service?

To thrive in an Answering Service role, strong verbal communication skills, active listening, and basic computer literacy are essential, with a high school diploma typically required. Familiarity with multi-line phone systems, call management software, and customer relationship management (CRM) tools is commonly beneficial. Exceptional patience, professionalism, and attention to detail help an individual excel in assisting callers efficiently. These skills are critical for ensuring that all inquiries are handled accurately and that clients and their customers receive prompt, courteous support.

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Answering Service jobs near you
Infographic showing various Answering Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Answering Service Operator (Boston, MA)

Boston, MA • On-site

Longwood Collective
51 - 200 employees
Learn more about Longwood Collectiveexternal

$20 - $22/hr

Full-time, Part-time, Contractor, Other

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Position Overview We are currently hiring for Full-Time, Answering Service Operators. In this role, you will take phone calls for several large hospitals and private medical practices across the United States. The MASCO Services Call Center is a rewarding but challenging work environment where you can make a difference.

This is a contract to hire position. Work Hours: ONSITE ONLY-Temp to hire Second shift-( between 2pm-11pm)-full time- requires working every Sat-will have Sunday and Wednesdays off Second shift-( between 2pm-11pm)-full time- requires working every Sunday - will have Saturday and Wednesday off First shift- ( between 8am-6pm)-full time-requires working every Sunday - will have Saturday and Tuesday off First shift part time- must be available to work every Saturday-part time between 9am-3pm **Days off are subject to change** **Temp to hire positions** Training hours: Between 10:00 am-6:00pm for 2 weeks Responsibilities: Handling 200-300 incoming calls per shift expediently, efficiently, and courteously using the prescribed phraseology. Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service.

Responding to requests from staff regarding hospital staff after-hours. Update databases, schedules and directories. Maintaining the ability to multi-task and toggle between multiple screens seamlessly.

Processing various "Emergency" calls in an accurate and timely manner. Responding to all telephone inquiries for patient information, which may include handling confidential information. Qualifications High School Degree or equivalent Two or more years of call center experience Typing speed of 40 words per minute Excellent interpersonal and communication skills A clear and professional speaking voice.

Ability to maintain a friendly and compassionate attitude while assisting emotional callers. Ability to work a flexible schedule including rotating weekends and holidays Willingness to work in a temporary to regular employment situation Bilingual preferred but not required Familiarity with medical terminology is a plus. Compensation and Benefits Regular full-time employees enjoy a competitive compensation and benefits package.

Some of our benefits include: $20-$22 per hour (depending on experience) Medical, dental, and vision coverage Monthly MBTA subsidy 2 weeks of vacation per year and 6 floating holidays per year Tuition reimbursement/ professional development 401(k) plan with generous employer contribution About Us The Call Center was established in 1976 to meet the answering service needs of hospitals and physicians. Our award-winning customer service attracts customers that include internationally renowned hospitals, community health centers, physician practices, acclaimed colleges, pharmaceutical companies, medical device manufacturers, property management organizations, and many other businesses. MASCO Services Call Center has been consistently rated number one for quality and service as compared to like call centers in the Boston area by several independent research firms.

We provide comprehensive call center services for a wide variety of businesses - from main number answering and state-of-the-art virtual office solutions to a medical office answering services. MASCO Services Call Center is proud to be an equal opportunity employer. We value an inclusive work environment that celebrates the diversity represented by our employees and member institutions.

Candidates with diverse backgrounds and experiences are encouraged to apply. Please visit msicallcenter.com for more information. This is a non-management position This is a contract to hire position

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