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How much do bmo customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for bmo customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a BMO Customer Service Representative?

A BMO Customer Service Representative assists customers with banking inquiries, transactions, and account services. They provide support through phone, online, and in-person interactions, ensuring a positive customer experience. Responsibilities include handling account inquiries, resolving issues, and promoting BMO products and services. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a BMO Customer Service Representative?

To thrive as a Bmo Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with banking software, CRM systems, and secure transaction protocols is commonly required. Being friendly, patient, and able to handle stressful situations with professionalism are important soft skills for this role. These qualities are essential for delivering excellent customer experiences, resolving banking concerns efficiently, and supporting Bmo's service standards.

What are some typical challenges faced by BMO Customer Service Representatives, and how are they addressed?

Bmo Customer Service Representatives often encounter high call volumes, complex customer inquiries, and situations requiring quick, accurate problem resolution. To address these challenges, they receive thorough training on Bmo’s products, systems, and customer service protocols, as well as ongoing coaching and support from team leads. Collaboration with colleagues and escalation to specialized departments help ensure customer issues are resolved efficiently. Staying organized and maintaining a positive attitude are important strategies for managing stress and maintaining service quality in this role.

More about Bmo Customer Service Representative jobs
What cities are hiring for Bmo Customer Service Representative jobs? Cities with the most Bmo Customer Service Representative job openings:
What states have the most Bmo Customer Service Representative jobs? States with the most job openings for Bmo Customer Service Representative jobs include:
What job categories do people searching Bmo Customer Service Representative jobs look for? The top searched job categories for Bmo Customer Service Representative jobs are:
Bmo Customer Service Representative jobs near you
Infographic showing various Bmo Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Relationship Banker - BMO - Chicago

Skills for Chicago

Chicago, IL

$49K - $54K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Skills for Chicago

Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area. To be eligible for Skills for Chicago services, candidates must reside in Illinois or Indiana, be authorized to work in the United States, and be either unemployed or underemployed.


BMO

BMO pride themselves on their integrity, and they've been recognized as one of Ethisphere's "World's Most Ethical Companies" each of the past four years. BMO has 66 locations across Chicagoland, and opportunities in the banking and finance industry are growing steadily as the economy recovers.


Job Highlights
  • Engage with existing and prospective customers through needs-based assessments and recommend tailored solutions 
  • Offer clients guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast 
  • Grow BMO’s customer base through outreach, generating appointments, and building new relationships within the community 
  • Address questions and resolve issues raised through consumer credit audits and quality checks to ensure accurate data entry  
  • Follow risk and compliance processes and policies to ensure safety for customers’ assets and privacy 

Candidate Profile
  • Experience in financial services and/or direct sales is preferred.
  • Knowledge of customer needs and solutions, retail investments, and lending products is an asset 
  • Relevant soft skills include problem solving, adaptability, verbal and written communication, organization, collaboration, and a results-driven mindset 

Additional Information
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts 
  • BMO offers employee share ownership plans and a comprehensive benefits package 

Location

Chicago


Benefits

Childcare Assistance;Dental;Employee Assistance;Life Insurance;Long Term Disability;Maternity Leave;Medical;Personal;Retirement/401K;Short Term Disability;Sick;Tuition Reimbursement;Vacation;Vision

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