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Amazon It Help Desk Jobs (NOW HIRING)

Reagent

IT Help Desk Analyst

NJ · On-site

$55K - $70K/yr

The IT Help Desk Analyst will be responsible for receiving, prioritizing, documenting, and resolving technical incidents and service requests. In addition to direct user support, the role will own ...

Reagent

IT Help Desk Analyst

Ringoes, NJ

$55K - $70K/yr

The IT Help Desk Analyst will be responsible for receiving, prioritizing, documenting, and resolving technical incidents and service requests. In addition to direct user support, the role will own ...

Dayton Freight

IT Help Desk Technician

Dayton, OH

A.S. in Information Technologies or 4 years of Help Desk experience. * Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge * Ability to work in ...

Dayton Freight

IT Help Desk Technician

Dayton, OH

A.S. in Information Technologies or 4 years of Help Desk experience. * Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge * Ability to work in ...

Dayton Freight

IT Help Desk Technician

Dayton, OH · On-site

A.S. in Information Technologies or 4 years of Help Desk experience. * Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge * Ability to work in ...

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

CARCHEX

IT Help Desk Associate

Cockeysville, MD

$22 - $26/hr

The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency. Essential Responsibilities: Oversee daily end user system ...

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All JobsAmazon It Help Desk Jobs

Amazon It Help Desk information

See salary details

$37.5K

$83.8K

$124.5K

How much do amazon it help desk jobs pay per year?

As of Jul 24, 2026, the average yearly pay for amazon it help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Amazon It Help Desk position, and why are they important?

To thrive as an Amazon IT Help Desk professional, you need strong troubleshooting abilities, a solid grasp of computer hardware and software, and at least a bachelor’s degree in IT, Computer Science, or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop software, Active Directory, and relevant certifications (such as CompTIA A+, Microsoft, or AWS Certified Cloud Practitioner) is highly valuable. Excellent communication, patience, and multitasking skills help you resolve employee technical issues efficiently and foster positive working relationships. These competencies are crucial for ensuring seamless IT support, minimizing downtime, and maintaining workflows in a high-paced, technology-driven environment.

What are some typical challenges faced by Amazon IT Help Desk team members?

Amazon IT Help Desk team members often encounter the challenge of quickly diagnosing and resolving a wide range of technical issues under tight time constraints. You may need to juggle multiple support tickets simultaneously, prioritize urgent requests, and assist employees at various technical skill levels. The fast-paced environment requires adaptability and continuous learning, especially as Amazon frequently updates its systems and technologies. However, working through these challenges also offers the opportunity to build valuable technical expertise and develop your problem-solving skills for future career growth in IT.

What is an Amazon IT Help Desk job?

An Amazon IT Help Desk job involves providing technical support to employees by troubleshooting hardware, software, and network issues. Responsibilities include resolving tickets, assisting with system setup, and ensuring smooth daily operations. IT Help Desk professionals at Amazon work in fast-paced environments, prioritizing critical issues while maintaining high service levels. Strong problem-solving skills and knowledge of IT systems are essential for success in this role.

More about Amazon It Help Desk jobs
What cities are hiring for Amazon It Help Desk jobs? Cities with the most Amazon It Help Desk job openings:
What are the most commonly searched types of Amazon It Help Desk jobs? The most popular types of Amazon It Help Desk jobs are:
What states have the most Amazon It Help Desk jobs? States with the most job openings for Amazon It Help Desk jobs include:
What job categories do people searching Amazon It Help Desk jobs look for? The top searched job categories for Amazon It Help Desk jobs are:
Amazon It Help Desk jobs near you
Infographic showing various Amazon It Help Desk job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.
IT Help Desk Manager

IT Help Desk Manager

Davenport & Company LLC

Richmond, VA • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

IT HELP DESK MANAGER
Location: Richmond, VA
Department: Information Technology
Hiring Range: $60,000 - $100,000
OVERVIEW:
The IT Help Desk Manager is responsible for leading all end-user support operations at Davenport & Company, ensuring consistent delivery of high-quality, responsive, and secure IT services. This role oversees Help Desk personnel, manages service performance, and drives continuous improvement of support processes to enhance the overall customer experience for both employees and clients.
The Manager serves as both a technical leader and operational owner of Help Desk services, ensuring alignment with business objectives, regulatory requirements, and IT best practices.
RESPONSIBILITIES:
Responsibilities of this position include, but are not limited to:
Leadership & Team Management
  • Lead and manage Help Desk Technicians and interns, providing direction, coaching, and performance management
  • Conduct hiring, onboarding, training, and ongoing professional development of staff
  • Establish staffing plans to ensure appropriate coverage for 7am-7pm daily service hours and on-call rotation
  • Foster a customer-first culture focused on responsiveness, professionalism, and service excellence

Service Delivery & Operations
  • Own and manage Help Desk service delivery, including SLAs, KPIs, and overall service quality
  • Monitor and report on service performance metrics (e.g., response time, resolution time, backlog, customer satisfaction)
  • Develop and lead service improvement initiatives based on data and user feedback
  • Ensure consistent execution of ticket handling processes, prioritization, and escalation procedures

Incident & Problem Management
  • Lead the response to major incidents, including communication, coordination, and resolution
  • Conduct root cause analysis on recurring issues and implement preventive measures
  • Partner with Infrastructure, Security, and Development teams to resolve systemic issues

Tools, Process & Knowledge Management
  • Administer and optimize the Help Desk ticketing/workflow system
  • Define and enforce standards for ticket documentation, categorization, and lifecycle management
  • Develop and maintain knowledge base content and self-service resources to improve efficiency

Customer Experience
  • Promote a high level of customer satisfaction through effective communication and support delivery
  • Establish feedback mechanisms (e.g., surveys) to measure user satisfaction and identify improvement opportunities
  • Build strong relationships with business units to understand and support operational needs

Security & Compliance
  • Ensure Help Desk operations align with company security policies and regulatory requirements
  • Support endpoint security practices, including patching, encryption, and access controls
  • Coordinate with Information Security on incident response, compliance audits, and risk mitigation efforts
  • Oversee adherence to asset management and secure device disposal procedures

Asset & Vendor Management
  • Oversee procurement and lifecycle management of end-user hardware and related assets
  • Coordinate support activities with third-party vendors and service providers
  • Contribute to budgeting and planning for Help Desk-related tools, systems, and equipment

Collaboration & Communication
  • Act as the primary liaison between the Help Desk and other IT teams
  • Provide regular updates and reporting to the CTO and senior leadership
  • Lead service review meetings and communicate trends, risks, and improvement plans

REQUIREMENTS:
  • Bachelor's degree in Information Systems, Information Technology, or a related field, or equivalent experience
  • Minimum 3 years of direct managerial or supervisory experience
  • Minimum 5 years of Help Desk or end-user support experience in a professional environment
  • Strong technical proficiency with Windows-based endpoints and common enterprise applications
  • Demonstrated experience managing service delivery, metrics, and operational performance
  • Strong organizational, analytical, and problem-solving skills
  • Excellent communication and interpersonal skills, with a focus on customer service
  • Experience working within structured ticketing/workflow systems
  • Ability to coordinate multiple priorities in a fast-paced environment
  • Professional demeanor

PREFERRED QUALIFICATIONS:
  • ITIL Foundation certification or equivalent experience with IT service management frameworks
  • Experience in financial services or other regulated industries
  • Familiarity with endpoint management tools and asset management systems
  • Exposure to networking concepts, VPN technologies, and Cisco-based systems
  • Experience managing distributed or multi-location support environments

SALARY & BENEFITS:
We offer a competitive salary and excellent benefit program, including safe harbor 401(k) contribution, profit sharing plan, disability and life insurance, high-deductible health plan with an HSA, an on-site Health Center, Paid Time Off and elective dental benefits. We offer wellness programs and support a friendly and collegial culture, with company sponsored volunteer opportunities during business hours.
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
DAVENPORT IS AN EQUAL OPPORTUNITY EMPLOYER
Davenport & Company LLC provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

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