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Amazon It Help Desk Jobs (NOW HIRING)

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $2 differential for hours worked at night. Location: This position is based at our Service ...

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk Part-Time Technician Responsibilities * Serve as a professional and competent ...

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 8:00 AM - 5:00 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

IT HELP DESK TECHNICIAN

Plano, TX · On-site +1

$50K - $60K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: Dallas, TX (Plano Area) FLSA Status: Non Exempt Compensation: $50,000 - $60,000 per year Summary: At Mendocino Farms, we ...

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk - Part-Time Technician Responsibilities * Serve as a professional and competent ...

Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard ...

As we continue to grow and expand, we are seeking a dynamic and experienced IT Help Desk Support to join our team in Rock Hill, SC. Since our opening in 1987, New Hope Treatment Centers has been a ...

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full Time Schedule: Wednesday - Sunday ...

As we continue to grow and expand, we are seeking a dynamic and experienced IT Help Desk Support to join our team in Rock Hill, SC. Since our opening in 1987, New Hope Treatment Centers has been a ...

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $2 differential for hours worked at night. Location: This position is based at our Service ...

The IT Help Desk role is to support the stable operation of the information technology systems of The Downs Racetrack and Casino. This includes all duties that are applicable to a Tier I support and ...

IT Help Desk

Baltimore, MD · On-site

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

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Amazon It Help Desk information

See salary details

$37.5K

$83.8K

$124.5K

How much do amazon it help desk jobs pay per year?

As of Jun 11, 2026, the average yearly pay for amazon it help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Amazon It Help Desk position, and why are they important?

To thrive as an Amazon IT Help Desk professional, you need strong troubleshooting abilities, a solid grasp of computer hardware and software, and at least a bachelor’s degree in IT, Computer Science, or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop software, Active Directory, and relevant certifications (such as CompTIA A+, Microsoft, or AWS Certified Cloud Practitioner) is highly valuable. Excellent communication, patience, and multitasking skills help you resolve employee technical issues efficiently and foster positive working relationships. These competencies are crucial for ensuring seamless IT support, minimizing downtime, and maintaining workflows in a high-paced, technology-driven environment.

What are some typical challenges faced by Amazon IT Help Desk team members?

Amazon IT Help Desk team members often encounter the challenge of quickly diagnosing and resolving a wide range of technical issues under tight time constraints. You may need to juggle multiple support tickets simultaneously, prioritize urgent requests, and assist employees at various technical skill levels. The fast-paced environment requires adaptability and continuous learning, especially as Amazon frequently updates its systems and technologies. However, working through these challenges also offers the opportunity to build valuable technical expertise and develop your problem-solving skills for future career growth in IT.

What is an Amazon IT Help Desk job?

An Amazon IT Help Desk job involves providing technical support to employees by troubleshooting hardware, software, and network issues. Responsibilities include resolving tickets, assisting with system setup, and ensuring smooth daily operations. IT Help Desk professionals at Amazon work in fast-paced environments, prioritizing critical issues while maintaining high service levels. Strong problem-solving skills and knowledge of IT systems are essential for success in this role.

What cities are hiring for Amazon It Help Desk jobs? Cities with the most Amazon It Help Desk job openings:
What are the most commonly searched types of Amazon It Help Desk jobs? The most popular types of Amazon It Help Desk jobs are:
What states have the most Amazon It Help Desk jobs? States with the most job openings for Amazon It Help Desk jobs include:
What job categories do people searching Amazon It Help Desk jobs look for? The top searched job categories for Amazon It Help Desk jobs are:
Infographic showing various Amazon It Help Desk job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $83,781 per year, or $40.3 per hour.
IT Help Desk

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 hours ago


Ensign Group rating

6.4

Company rating: 6.4 out of 10

Based on 164 frontline employees who took The Breakroom Quiz

632nd of 870 rated healthcare providers


Job description

IT Help Desk
Position Type: Full-time position.
Compensation Range: $20.00 - $22.00 hourly, DOE; with a $2 differential for hours worked at night.
Location: This position is based at our Service Center in Midvale, UT (no remote options).
Schedule: 4/10s, Thursday – Monday from 9:00 PM to 7:30 AM.
About the Company:
Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 378 facilities in the long-term care continuum that employ over 55,000 employees.
ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people.
We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (“CAPLICO”) seriously. We want an individual in this role who will demonstrate these values through actions and words.
About the Opportunity:
The IT Help Desk position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue. In this role, you are expected to provide a great customer service experience and maintain key performance standards that help drive success.
Job Duties and Responsibilities include, but are not limited to:
  • Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
  • Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
  • Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.
  • Assist with other IT support responsibilities, as needed.
  • Holiday coverage is shared across the team on a rotating basis. Employees are expected to work assigned holidays as business needs require.
Preferred Qualifications:
  • 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.
  • Strong troubleshooting skills with working knowledge of, including but not limited to the following: Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory,
  • Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.
  • Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.
  • Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
  • Ability to prioritize, multitask and work under time constraints.
  • Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
  • Ability to be flexible and adapt to changes in regard to expectations and the organization.
  • Ability to hold peers accountable for and work as a team to achieve success.
  • Ability to travel onsite to our office location in Salt Lake, UT
Additional Information:
  • Pre-employment criminal background screening required.
What We Offer:
We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars. Take a look at these benefits (and more!) at www.ensignbenefits.com.
Ensign Services, Inc. is an equal opportunity employer. If you need assistance or accommodation during the application process, please contact us at 888-659-3616.
Job ID 1500

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