Learning Operations Manager Jobs in Columbus, OH

Grow Your Career. Make a Difference. Join MDK.  

MDK is seeking an experienced and collaborative Operations Manager to join our team. In this role, you will be responsible for ensuring the team delivers high-quality legal services while fostering a positive and collaborative work environment. You will focus on both the people and processes within the team, helping address challenges, improve teamwork, and create an environment where employees thrive. As an Operations Manager, you will be integral in driving performance, supporting continuous improvement, and aligning the team with MDK's mission and values.

A Culture of Collaboration, Growth, and Belonging  

At MDK, a law firm built on purpose and progress, we believe people thrive when they feel respected, connected, and empowered to grow. Our culture is rooted in creativity, support, and open communication, where learning is continuous and every team member is encouraged to bring their whole self to work.

We value diverse perspectives and foster belonging through cross-team collaboration and employee-led programs that reflect who we are. From wellness initiatives to community engagement, MDK is a place where people feel seen and supported.

What makes MDK’s culture compelling:

• Professional growth supported by regular one-on-one conversations with leaders
• Flexibility and time off that prioritize real work-life balance
• Volunteer Time Off that connects employees with causes they care about
• Inclusive programs like our Culture Council, affinity groups, book club and Art@MDK
• A collaborative environment built on shared success and open feedback

Your Role in Action

• Culture and Team Development: Demonstrate a strong understanding of MDK's policies, procedures, and culture. Work closely with the team to ensure they understand and support MDK’s mission and values. Provide tools and guidance to help employees be successful contributors to the firm’s goals.
• Staff Coordination: Lead a diverse team of legal support staff, ensuring efficient scheduling, approval of time off requests, and timely processing of timecards. Manage staffing needs and support the team to ensure smooth operations.
• Performance Leadership: Collaborate with attorneys to create an inspiring, motivating, and collaborative work environment. Address performance issues promptly and work with Human Resources to resolve challenges. Regularly monitor the quality of work to ensure compliance with established standards and firm expectations.
• Ongoing Education & Development: Develop and implement an educational plan to ensure team members continue to grow professionally and develop transferable skills. Support employees in achieving their professional goals and maintain high levels of job satisfaction.
• Training and Onboarding: Coordinate the training and onboarding of new employees within the team, ensuring a smooth transition and consistent experience across teams.
• Quality & Compliance Monitoring: Regularly review team performance to ensure quality, compliance, and alignment with MDK standards. Foster transparency, accountability, and open communication within the team.
• Process Improvement: Identify and recommend improvements to the case management system to increase efficiency and ensure the team meets operational standards.
• Client & Regulatory Relationships: Manage relationships with clients, regulatory agencies, and courts. Work with attorneys to resolve conflicts and ensure client satisfaction.
• Cross-Team Collaboration: Facilitate effective interaction between your team and other teams within the firm. Ensure open communication and foster a collaborative approach to achieving shared goals.

Your Background & Skills

• Bachelor’s degree or equivalent work experience in a legal support environment.
• Minimum of 3 years of experience in a leadership role.
• Proven ability to motivate and lead teams effectively.
• Strong collaborative work style and a focus on continuous improvement.
• Excellent problem-solving and decision-making abilities.
• Strong customer service orientation and interpersonal skills.
• Exceptional written and verbal communication skills.
• Strong computer skills, including proficiency in Microsoft Office Suite.

Your Work Style 

Success in this role also comes from how you approach your work and your team. You:

• Bring flexibility and adaptability, staying open to new ideas and expressing your creativity
• Approach your work with curiosity and a desire to learn, grow, and take on new challenges
• Stay engaged and thrive in a fast-paced environment
• Work collaboratively and contribute to shared knowledge
• Embody respect in every interaction, listening to others and ensuring they feel heard

Your Schedule & Benefits

Our team works Monday through Friday during general business hours. After a successful orientation period, we offer a hybrid schedule that provides flexibility to work both from home and in the office.

MDK provides a comprehensive benefits package, which includes:

• Medical, dental, and vision insurance
• Company-paid short-term disability and life insurance
• 401(k) plan with employer contribution
• Paid time off

We also offer additional ways to support your well-being and growth, including:

• Paid time to volunteer in the community  
• Paid holidays
• Casual dress code
• Opportunities for career development and advancement

Click here to view our 2026 Benefit Guide for more information.

Focused on Purpose. Driven by People.

Founded in 2002, MDK is a legal and professional services firm that supports the mortgage servicing and vacation ownership industries. With a coast-to-coast footprint, we deliver consistent, high-quality support across the country. Our approach combines deep legal expertise, business insight, and innovative technology to help clients optimize operations, maintain compliance, and drive growth.

We help clients solve complex challenges by blending legal insight with business strategy. That work starts with our people. When you join MDK, you become part of a team that’s creating uncommon paths to success—for our clients, for our colleagues, and for the future of legal services.

Ready to take the next step? Apply now to join Team MDK.

Learn more about MDK by visiting www.mdklegal.com or visit us on LinkedIn or Instagram.

MDK and affiliates are Equal Opportunity Employers. We have a no tolerance policy for discrimination at our workplace. We are committed to working with and providing reasonable accommodations to all applicants. We respect everyone from fair wages to equal opportunities for growth and movement here at MDK.