Dispatcher Customer Service

Extreme Heating And Air Inc

Eagle River, AK

$18 to $22 Hourly
Medical , Dental , Retirement
Full-Time

Job Description

We are seeking a Dispatcher Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve Plumbing and HVAC concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Schedule and dispatch field technicians for any repairs, and maintenance
Send invoices and collect payments.

Qualifications:

Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Ability to quickly learn and navigate HouseCall Pro and QuickBooks system.

Company Description

Serving Our Community for Over 15 Years

At Extreme Heating and Air, we take pride in being your trusted partner for all things heating and plumbing. With a rich history of 15 years, we've built our reputation on a foundation of excellence, reliability, and unparalleled service.
Customer and Employee-Centric Approach

At the heart of our success is our commitment to treating both our customers and employees with the utmost respect and care. We foster a culture that values collaboration, growth, and a sense of belonging. Your satisfaction and well-being are our top priorities.