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Csr Dispatcher Jobs (NOW HIRING)

Dalcon Electric

CSR / Dispatcher

San Jose, CA · On-site

$25 - $35/hr

Dalcon Electric in San Jose, CA is actively seeking an efficient full-time CSR / Dispatcher to interact with customers, schedule leads, assist with dispatching, and support management with various ...

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How much do csr dispatcher jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for csr dispatcher in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Csr Dispatcher vs Customer Service Representative?

AspectCsr DispatcherCustomer Service Representative
CredentialsHigh school diploma, dispatcher certification (optional)High school diploma, customer service training
Work EnvironmentDispatch centers, call centers, on-siteCall centers, retail, office settings
Industry UsageTransportation, logistics, emergency servicesRetail, telecom, banking, general customer support

The Csr Dispatcher primarily manages dispatch operations, coordinating service or deliveries, while Customer Service Representatives focus on assisting customers with inquiries, complaints, and support. Both roles require strong communication skills, but their daily tasks and industry focus differ significantly.

How does a CSR dispatcher typically collaborate with field technicians and other departments to resolve customer issues?

A CSR Dispatcher acts as the crucial link between customers, field technicians, and internal departments. They coordinate schedules, relay detailed information about service requests, and provide real-time updates to both customers and technicians. Effective communication is essential, as dispatchers must balance technician availability, prioritize urgent requests, and ensure all parties are informed throughout the service process. Regular interaction with customer service teams and technical staff helps streamline operations and improves customer satisfaction by ensuring timely and accurate service delivery.

What is a CSR dispatcher?

CSR Dispatchers, or Customer Service Representative Dispatchers, are professionals who coordinate and manage the dispatching of service personnel, vehicles, or equipment in response to customer requests. They serve as a vital link between customers and field staff, ensuring that service calls are scheduled efficiently and effectively. CSR Dispatchers handle incoming calls, prioritize service needs, and communicate with technicians or drivers to provide timely solutions. Their role often involves problem-solving, tracking service orders, and maintaining records to ensure high customer satisfaction.

What are the key skills and qualifications needed to thrive as a CSR dispatcher, and why are they important?

To thrive as a CSR Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatching software, customer relationship management (CRM) systems, and basic office technology is typically required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help set top performers apart. These competencies ensure efficient coordination, high customer satisfaction, and effective response to dynamic situations.
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Csr Dispatcher jobs near you
Infographic showing various Csr Dispatcher job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,801 per year, or $18.7 per hour.

CSR / Dispatcher

Dalcon Electric

San Jose, CA • On-site

$25 - $35/hr

Full-time

Retirement, PTO

Posted 15 days ago

Job description

Dalcon Electric in San Jose, CA is actively seeking an efficient full-time CSR / Dispatcher to interact with customers, schedule leads, assist with dispatching, and support management with various administrative tasks. Do you enjoy helping others? Are you someone who thrives in a fast-paced environment? Would you like to work with a great team of people? If so, please keep reading!
This full-time customer service and dispatch position earns competitive pay. We also provide excellent benefits and perks, including a sign-on bonus, ongoing training, monthly bonus opportunities, and paid time off (PTO). Additionally, we plan to offer a 401(k) plan. If this sounds like the right customer service and dispatch opportunity for you, apply today!
ABOUT DALCON ELECTRIC
Alongside exceptional electrical services, we emphasize customer service first. With each project, we want our customers to have an above and beyond experience. We make that happen through our high-quality repairs, installations, and follow-through, ensuring 100% client satisfaction every time.
We want each person on our team to feel confident in their position and contribute to being the best electrical service company in the Bay Area. With this in mind, we maintain a transparent management style and set a clear understanding of expectations and goals. To show our genuine appreciation for our great employees, we hold company events and prioritize a team first attitude. All of our efforts combined, create a family-oriented feel with competitiveness to be the best you can be, doing a job you love.
A DAY IN THE LIFE OF A CSR / DISPATCHER
As a CSR / Dispatcher, you interact with customers, schedule leads, assist with dispatching our service technicians, and support management with various administrative tasks. You answer phone calls, assess customer support needs, and schedule leads based on those needs. Using your knowledge of company services and service offerings, you make sure that you provide the appropriate solutions to our clients. You schedule and coordinate service calls, perform administrative support, and assist in client retention as needed. You feel good about using your customer service and dispatch skills to help our customers get the timely help they need!
QUALIFICATIONS FOR A CSR / DISPATCHER
  • Excellent spelling and grammar
  • Basic typing and computer skills
  • Familiarity with Microsoft Word and Excel and a willingness to learn new systems

Are you self-motivated? Do you have a positive, can-do attitude? Can you effectively communicate, both in writing and verbally? Are you professional and friendly? Do you learn quickly? Can you manage your time efficiently and prioritize tasks accordingly? If so, please apply to this full-time customer service and dispatch position today!
WORK SCHEDULE FOR A CSR / DISPATCHER
This is a full-time role, but a part-time role can also be discussed.
ARE YOU READY TO JOIN OUR CUSTOMER SERVICE TEAM?
If you feel that you would be perfect as our full-time CSR / Dispatcher, apply now using our initial 3-minute, mobile-friendly application. We can't wait to hear from you!
Location: 95110
Must have the ability to pass a background check and drug screening test.

Apply