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Customer Service Representative/Dispatcher

Asheville, NC · On-site

$15.25 - $20.50/hr

Bullman Heating and Air is hiring a Customer Service Representative / Dispatcher to support our residential and light commercial operations in the Asheville, NC area. This role is ideal for someone ...

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Csr Dispatcher information

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$25

How much do csr dispatcher jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for csr dispatcher in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Csr Dispatcher vs Customer Service Representative?

AspectCsr DispatcherCustomer Service Representative
CredentialsHigh school diploma, dispatcher certification (optional)High school diploma, customer service training
Work EnvironmentDispatch centers, call centers, on-siteCall centers, retail, office settings
Industry UsageTransportation, logistics, emergency servicesRetail, telecom, banking, general customer support

The Csr Dispatcher primarily manages dispatch operations, coordinating service or deliveries, while Customer Service Representatives focus on assisting customers with inquiries, complaints, and support. Both roles require strong communication skills, but their daily tasks and industry focus differ significantly.

How does a CSR Dispatcher typically collaborate with field technicians and other departments to resolve customer issues?

A CSR Dispatcher acts as the crucial link between customers, field technicians, and internal departments. They coordinate schedules, relay detailed information about service requests, and provide real-time updates to both customers and technicians. Effective communication is essential, as dispatchers must balance technician availability, prioritize urgent requests, and ensure all parties are informed throughout the service process. Regular interaction with customer service teams and technical staff helps streamline operations and improves customer satisfaction by ensuring timely and accurate service delivery.

What does a CSR dispatcher do?

A CSR dispatcher coordinates and assigns service requests to field technicians or drivers, ensuring timely response and efficient operations. They communicate with customers, track job statuses using dispatch software, and prioritize tasks based on urgency and availability.

What are CSR Dispatchers?

CSR Dispatchers, or Customer Service Representative Dispatchers, are professionals who coordinate and manage the dispatching of service personnel, vehicles, or equipment in response to customer requests. They serve as a vital link between customers and field staff, ensuring that service calls are scheduled efficiently and effectively. CSR Dispatchers handle incoming calls, prioritize service needs, and communicate with technicians or drivers to provide timely solutions. Their role often involves problem-solving, tracking service orders, and maintaining records to ensure high customer satisfaction.

What are the key skills and qualifications needed to thrive as a CSR Dispatcher, and why are they important?

To thrive as a CSR Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatching software, customer relationship management (CRM) systems, and basic office technology is typically required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help set top performers apart. These competencies ensure efficient coordination, high customer satisfaction, and effective response to dynamic situations.
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What cities are hiring for Csr Dispatcher jobs? Cities with the most Csr Dispatcher job openings:
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What job categories do people searching Csr Dispatcher jobs look for? The top searched job categories for Csr Dispatcher jobs are:
Csr Dispatcher jobs near you
Infographic showing various Csr Dispatcher job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 92% Full Time, 6% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $38,801 per year, or $18.7 per hour.

Customer Service Dispatcher

Neighborly - MRE: Shell Account

Sarasota, FL • On-site

$17 - $25/hr

Other

Medical, Retirement, PTO

Posted 22 days ago

Job description

Are you looking for a job that will challenge your communication skills and allow you to make a difference in people's lives?

Do you like interacting with homeowners and helping to create safer homes?

If so, you're in luck! Mr. Electric is looking for CSR/Dispatchers to join our team, so apply today!

Why You Should Join Our Team as a CSR/Dispatcher

We Invest in You - We offer robust training for our CSR/Dispatchers and provide you with resources to grow your skills. We also hold weekly meetings as a team for training and development.

We Collaborate with You - As a CSR/Dispatcher, you'll work closely with other team members and service technicians to ensure that customers receive the best possible service.

We Share Our Success with You - We've figured out the formula and will show you how to deliver an exceptional customer experience.

Here are Your Responsibilities as a CSR/Dispatcher at Mr. Electric

As a CSR/Dispatcher, you are a key member of our team. You'll be the first point of contact that customers have with us, and shape the customer's perception of Mr. Electric from the beginning.

Here are the primary responsibilities for this position:

You will answer customer calls and schedule jobs according to the customer's needs.

You will assign and direct electricians to appropriate customer locations, monitor their route and status to coordinate and prioritize their schedules, and handle dispatching tasks efficiently.

You will be responsible for real-time monitoring of service calls, adjusting schedules as needed to maximize efficiency and customer satisfaction.

You will follow up with customers to determine if they wish to proceed with any unsold work and address all their needs and concerns.

Here's How We Measure Success

Solidify Opportunities - By successfully converting customer leads into scheduled jobs, you provide work opportunities for our service technicians, and also contribute to the growth of our business.

Top-Notch Customer Satisfaction - You will be responsible for ensuring a high level of customer satisfaction by delivering an amazing customer experience. Earn the trust of the customer by clearly communicating expectations, actively listening to their concerns, and providing excellent service.

Efficiency - To succeed in this role, you must be prompt and detailed while booking calls. You must meet the needs of our customers so we can run a healthy business that takes care of our team.

How to Know If You Are a Good Fit

As a Mr. Electric CSR/Dispatcher,

You focus on the positive and enjoy being around upbeat people.

You keep your promises to the customer and the team.

You are detail-oriented, both in your work and when communicating with the customers.

You are professional by nature, consistently demonstrating reliability, attention to detail, and strong problem-solving skills in all aspects of your work.

You are comfortable with data entry and using technology.

You enjoy meeting new people and building new relationships.

You welcome feedback and are always looking to sharpen your skills.

Job Requirements

The following are the minimum requirements for the CSR/Dispatcher position.

2+ years of administrative experience is preferred

Strong written and verbal communication skills

Fluency in English is mandatory

Here's What We Provide For You

Software Application and Peripherals - We provide state-of-the-art digital tools for a smooth process while booking calls and dispatching electricians.

Training Program - As part of the Mr. Electric franchise, we offer in-depth training to advance your skills.

Pay and Benefits

The starting pay range for our CSR/Dispatchers is $17.00 to $25.00 per hour, depending on your level of experience.

We also offer the following benefits for our CSR/Dispatchers: Medical, 401K w/match, PTO

If you are ready to take the next step in your career as a CSR/Dispatcher, and want to join a team where you are valued and can excel, APPLY TODAY!

Apply