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Csr Dispatcher Jobs (NOW HIRING)

PatchitUP of Lansdale, PA

CSR/Dispatcher

North Wales, PA

$16.50 - $20.50/hr

Representative, commonly referred to as a CSR and Dispatcher. Responsibilities * Use ServiceTitan software to manage schedules and dispatch technicians. * Communicate effectively with customers ...

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Csr Dispatcher information

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$11

$18

$25

How much do csr dispatcher jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for csr dispatcher in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Csr Dispatcher vs Customer Service Representative?

AspectCsr DispatcherCustomer Service Representative
CredentialsHigh school diploma, dispatcher certification (optional)High school diploma, customer service training
Work EnvironmentDispatch centers, call centers, on-siteCall centers, retail, office settings
Industry UsageTransportation, logistics, emergency servicesRetail, telecom, banking, general customer support

The Csr Dispatcher primarily manages dispatch operations, coordinating service or deliveries, while Customer Service Representatives focus on assisting customers with inquiries, complaints, and support. Both roles require strong communication skills, but their daily tasks and industry focus differ significantly.

How does a CSR Dispatcher typically collaborate with field technicians and other departments to resolve customer issues?

A CSR Dispatcher acts as the crucial link between customers, field technicians, and internal departments. They coordinate schedules, relay detailed information about service requests, and provide real-time updates to both customers and technicians. Effective communication is essential, as dispatchers must balance technician availability, prioritize urgent requests, and ensure all parties are informed throughout the service process. Regular interaction with customer service teams and technical staff helps streamline operations and improves customer satisfaction by ensuring timely and accurate service delivery.

What are CSR Dispatchers?

CSR Dispatchers, or Customer Service Representative Dispatchers, are professionals who coordinate and manage the dispatching of service personnel, vehicles, or equipment in response to customer requests. They serve as a vital link between customers and field staff, ensuring that service calls are scheduled efficiently and effectively. CSR Dispatchers handle incoming calls, prioritize service needs, and communicate with technicians or drivers to provide timely solutions. Their role often involves problem-solving, tracking service orders, and maintaining records to ensure high customer satisfaction.

What are the key skills and qualifications needed to thrive as a CSR Dispatcher, and why are they important?

To thrive as a CSR Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatching software, customer relationship management (CRM) systems, and basic office technology is typically required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help set top performers apart. These competencies ensure efficient coordination, high customer satisfaction, and effective response to dynamic situations.
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What job categories do people searching Csr Dispatcher jobs look for? The top searched job categories for Csr Dispatcher jobs are:
Csr Dispatcher jobs near you
Infographic showing various Csr Dispatcher job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,801 per year, or $18.7 per hour.
CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER

CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER

Isleys Home Service

Mesa, AZ • On-site

$17 - $20/hr

Full-time

Medical, Life, Retirement, PTO

Posted 9 days ago

Job description

We are looking to hire a full-time HVAC/Plumbing Dispatcher-Customer Service Representative to join our TEAM in Mesa at Isley's Home Service. We are seeking an individual with a positive attitude and also a great phone personality, is this you? Do you pride yourself on your great critical thinking skills and ability to solve problems? Are you punctual, organized and detail-oriented? If so, this sounds like an opportunity for you.

This HVAC/Plumbing Dispatcher-Customer Service Representative position pays a competitive wage of $17-20/hour, depending on experience.
PLUS commission $$$$$$
After 90 days we have benefits available which include: medical insurance, life insurance, paid vacation, sick time, holiday pay, and an IRA retirement plan. If this sounds like the right admin opportunity for you, apply today!


A DAY IN THE LIFE OF AN HVAC/PLUMBING DISPATCHER-CUSTOMER SERVICE REPRESENTATIVE

In this customer service representative /dispatching admin role, you provide excellent customer service for all inbound and outbound calls with a voice that is friendly and confident. Client satisfaction is a priority and you eagerly perform quality control by doing "Happy Checks" with customers after jobs are complete.

Your friendly disposition transfers easily as you dispatch our technicians. You constantly monitor the dispatch board, forecast workload for 2-3 days out to maximize routing and minimize mileage, and dispatch technicians quickly and efficiently. You always know the status of each technician.

Additionally, your organizational skills are vital as you ensure service, repair, and preventative maintenance admin tasks are taken care of, including billing, scheduling, data entry, filing, and processing renewals. You feel good that you contribute to overall client satisfaction!

ABOUT ISLEY'S HOME SERVICE

Isley's is a family-owned and operated air conditioning, heating and plumbing repair business that's been in Arizona since 1957 when Guy Isley founded the company. Guy did a lot of air-conditioning and recreational vehicle (RV) work in several stores throughout the Valley. Longtime Phoenix-area residents might remember his slogan, "Yes we have it, yes we can do it."

John (Johnny D) Dargavel worked for them for about five years doing A/C and RV work. He left Isley's and worked elsewhere before he decided he wanted to start his own home services business. He reached out to his friends at Isley's, who, it turned out, were thinking of getting out of the air-conditioning business. So, Johnny D bought the A/C division from them in 1995 and tripled the business within a year.

Isley's is proud of how long we've been in the Greater Phoenix area, and we owe it to our customers who value loyalty, reliability, honesty, and quality in home repair services. We have a clean record with the Better Business Bureau, and we are a qualified contractor with Arizona Public Service (APS).


HVAC/PLUMBING DISPATCHER-CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS

  • 1-year experience answering incoming calls in a customer service related industry
  • Proficient in Microsoft Office and ability to adapt to new software
  • Willingness to comply with our company policy regarding background checks and drug screening.

Knowledge of HVAC, plumbing, and dispatching, and being familiar with the Valley are a plus but NOT required! We will train you if needed. Are you dependable? Do you have excellent customer service and people skills? Are you organized and able to prioritize tasks effectively? Do you have good communication skills, both verbally and written? Are you attentive to detail? Are you friendly and patient? If you are looking for a company that will treat you like a team member and a person instead of just another employee, then you have found the right place! You may be perfect for this dispatching admin position! Apply today using our initial 3-minute, mobile-friendly application!