ZipRecruiter

Log In

1

Csr Dispatcher Jobs (NOW HIRING)

Bramble Enterprises, LLC

CSR / Dispatcher

Front Royal, VA · On-site

$15.75 - $19.50/hr

As a CSR/Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of ...

next page

Showing results 1-20

All JobsCsr Dispatcher Jobs

Csr Dispatcher information

See salary details

$11

$18

$25

How much do csr dispatcher jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for csr dispatcher in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Csr Dispatcher vs Customer Service Representative?

AspectCsr DispatcherCustomer Service Representative
CredentialsHigh school diploma, dispatcher certification (optional)High school diploma, customer service training
Work EnvironmentDispatch centers, call centers, on-siteCall centers, retail, office settings
Industry UsageTransportation, logistics, emergency servicesRetail, telecom, banking, general customer support

The Csr Dispatcher primarily manages dispatch operations, coordinating service or deliveries, while Customer Service Representatives focus on assisting customers with inquiries, complaints, and support. Both roles require strong communication skills, but their daily tasks and industry focus differ significantly.

How does a CSR Dispatcher typically collaborate with field technicians and other departments to resolve customer issues?

A CSR Dispatcher acts as the crucial link between customers, field technicians, and internal departments. They coordinate schedules, relay detailed information about service requests, and provide real-time updates to both customers and technicians. Effective communication is essential, as dispatchers must balance technician availability, prioritize urgent requests, and ensure all parties are informed throughout the service process. Regular interaction with customer service teams and technical staff helps streamline operations and improves customer satisfaction by ensuring timely and accurate service delivery.

What does a CSR dispatcher do?

A CSR dispatcher coordinates and assigns service requests to field technicians or drivers, ensuring timely response and efficient operations. They communicate with customers, track job statuses using dispatch software, and prioritize tasks based on urgency and availability.

What are CSR Dispatchers?

CSR Dispatchers, or Customer Service Representative Dispatchers, are professionals who coordinate and manage the dispatching of service personnel, vehicles, or equipment in response to customer requests. They serve as a vital link between customers and field staff, ensuring that service calls are scheduled efficiently and effectively. CSR Dispatchers handle incoming calls, prioritize service needs, and communicate with technicians or drivers to provide timely solutions. Their role often involves problem-solving, tracking service orders, and maintaining records to ensure high customer satisfaction.

What are the key skills and qualifications needed to thrive as a CSR Dispatcher, and why are they important?

To thrive as a CSR Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatching software, customer relationship management (CRM) systems, and basic office technology is typically required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help set top performers apart. These competencies ensure efficient coordination, high customer satisfaction, and effective response to dynamic situations.
More about Csr Dispatcher jobs
What cities are hiring for Csr Dispatcher jobs? Cities with the most Csr Dispatcher job openings:
What states have the most Csr Dispatcher jobs? States with the most job openings for Csr Dispatcher jobs include:
What job categories do people searching Csr Dispatcher jobs look for? The top searched job categories for Csr Dispatcher jobs are:
Csr Dispatcher jobs near you
Infographic showing various Csr Dispatcher job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 92% Full Time, 6% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $38,801 per year, or $18.7 per hour.
Customer Service Representative / Dispatcher

Customer Service Representative / Dispatcher

Silvi Materials

Fairless Hills, PA

$15.25 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Silvi Materials rating

6.2

Company rating: 6.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

270th of 336 rated retail wholesalers

Job description

Customer Service Representative/Dispatcher

Locations: Fairless Hills, PA or Hatboro, PA

Industry Leading Benefits: Medical, Prescription, Dental, Vision, 401K, Pension, Short- and Long-Term Disability, Life Insurance, Tuition Reimbursement, Overtime as needed.

Silvi Materials has been expanding our "A" Team of employees since 1947! Our team has grown to 15+ companies, employing over 950 people across 30+ locations in Southeastern Pennsylvania, New Jersey, and North Carolina. Silvi is large enough to provide the stability you need, but small enough that you can feel your individual contribution to our success. We value the fresh ideas and perspectives of each new member of our team.

What does Silvi Materials offer you?

  • Phenomenal Benefits: Medical, Vision, Dental, Prescription, Vacation, Paid Holidays, and so much more!
  • Your future in mind: With 401(k) (at select locations) and/or pension options. We want all employees to build a great retirement!
  • Growth at Silvi Materials: We offer each employee the opportunity to move into any facet of our complex business. And our tuition reimbursement program is the perfect springboard to help you get there!

So, what does a Silvi Materials Customer Service Rep/Dispatcher do?

The primary responsibility of this position is to provide customer service to clients relating to the construction and concrete industry as well as aiding in the dispatch of ready-mix trucks to their sites. In addition, the position will handle sales and take customer product orders. The Customer Service/Dispatcher must be able to solve practical problems, communicate effectively and decisively with drivers, customers and with all levels of the organization.

Position Essential Functions Responsibilities

  • Order Management — Receive, enter, and confirm customer concrete orders, ensuring accuracy in mix type, quantity, delivery time, and jobsite details.
  • Dispatch Coordination — Schedule and dispatch ready‑mix trucks to job sites based on order priority, truck availability, and delivery timelines.
  • Customer Communication — Serve as the primary point of contact for contractors, project managers, and internal teams; provide updates, resolve issues, and maintain strong customer relationships.
  • Logistics Planning — Monitor truck locations, delivery progress, and plant production to adjust schedules in real time and minimize delays.
  • Problem Resolution — Troubleshoot delivery challenges such as jobsite delays, traffic issues, equipment breakdowns, or mix adjustments.
  • Production Coordination — Communicate with batch plant operators to ensure timely loading and accurate mix production.
  • Ticketing & Documentation — Generate delivery tickets, verify order details, and maintain accurate records for billing and compliance.
  • Safety Compliance — Ensure all dispatch activities follow DOT regulations, company safety policies, and jobsite requirements.
  • System Monitoring — Use dispatching software to track orders, truck status, delivery times, and performance metrics.
  • Team Collaboration — Work closely with drivers, plant managers, sales teams, and quality control to ensure smooth daily operations.
  • Quality Support — Communicate customer requests for slump changes, additives, or mix adjustments to QC and production teams.
  • Daily Reporting — Prepare end‑of‑day summaries, delivery logs, and operational reports as required.

Qualifications

  • 2+ years of customer service, inside sales, dispatch support, or related experience preferred
  • Experience in construction materials, trucking, logistics, ready mix, aggregate, or related industries is strongly preferred
  • Strong communication and interpersonal skills
  • Valid Driver's License
  • Ability to multitask and prioritize in a high-volume, fast-paced environment
  • Detail-oriented with strong data entry accuracy
  • Proficiency in Microsoft Office and dispatch/order management systems
  • Ability to work extended hours, and occasional weekends as needed
  • This person needs to have excellent and clear communication skills (bilingual in English/Spanish is a plus)
  • Be well-organized.
  • Have strong customer service skills.
  • Dispatching experience is a plus.
  • Experience in the concrete/construction industry is also a plus.
  • Strong communication and interpersonal skills
  • Excellent organizational skills and attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong problem-solving skills and ability to remain calm under pressure
  • Proficiency in Microsoft Office and order entry/customer management systems
  • Ability to work collaboratively with operations, dispatch, drivers, and sales teams
  • Basic understanding of sales processes, customer account management, and service follow-up preferred

No smoking is permitted on or within company property, including inside trucks, buildings, or anywhere on the premises.

Physical Requirements

  • Lift 20 pounds regularly on occasion.
  • Use one or two hands to grasp, move, or assemble objects
  • Stand for long periods of time.
  • Kneel, stoop, crouch, bend, stretch, twist or crawl.
  • Hear sounds and recognize the difference between them.
  • See details of objects that are less than a few feet away.
  • See differences between colors, shades, and brightness.

Silvi Materials does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Apply