ZipRecruiter

Log In

1

Customer Service Rep Iii Jobs (NOW HIRING)

Priwils

Customer Service Representative III

Chicago, IL · On-site

$16.50 - $22.50/hr

Overview The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor ...

Pacer Group

Customer Service Representative III

Houston, TX · On-site

$15.25 - $20.75/hr

Job Title - Customer Service Representative III Duration - 6 months Shift - 8:00 AM - 4:30 PM Schedule - Hybrid (specific days to be discussed with the hiring manager) Location - Houston, TX USA ...

Conventus

Customer Service Representative III

Irvine, CA · On-site

$25.09 - $30.99/hr

As a Customer Service Representative III you'll be handling customer inquiries regarding our mortgage loan products. You'll also handle high volume of inbound and outbound phone calls while ...

Nisqually Post and Print

Be Seen First

Post and Print: Customer Service Representative III

Olympia, WA · On-site

$21 - $23/hr

The CSR III operates with a high level of independence, provides guidance to CSR I and II team members, and acts as a key support to the Post & Print Manager. In this role, the CSR III leads print ...

next page

Showing results 1-20

All JobsCustomer Service Rep Iii Jobs

Customer Service Rep Iii information

See salary details

$9

$18

$26

How much do customer service rep iii jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer service rep iii in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
More about Customer Service Rep Iii jobs
What cities are hiring for Customer Service Rep Iii jobs? Cities with the most Customer Service Rep Iii job openings:
What states have the most Customer Service Rep Iii jobs? States with the most job openings for Customer Service Rep Iii jobs include:
What job categories do people searching Customer Service Rep Iii jobs look for? The top searched job categories for Customer Service Rep Iii jobs are:
Customer Service Rep Iii jobs near you

Customer Service Representative III

Priwils

Chicago, IL • On-site

$16.50 - $22.50/hr

Other

Posted 17 days ago

Job description

Overview
The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor issues, managing escalations, conducting in-depth system research, and supporting leadership in quality control and performance improvement initiatives. The CSR III operates with a high level of independence and plays a critical role in ensuring service excellence and operational efficiency.Minimum Qualifications
  • Associate's degree preferred; significant relevant experience may be substituted in lieu of formal education
  • 5-7 years of experience in logistics support, federal contract support, call center operations, or rental agency coordination
  • Advanced proficiency in Microsoft Excel and data analysis
  • Strong analytical skills and problem resolution capabilities
  • Advanced experience researching billing and account issues, preferably within STR-related systems
  • Strong written and verbal communication skills
  • Demonstrated ability to operate independently and adapt to evolving program requirements
Responsibilities
  • Resolve complex customer and vendor inquiries, including escalated issues requiring detailed analysis
  • Perform advanced research on billing discrepancies, account issues, and transaction histories using internal and STR-related systems
  • Serve as a subject matter expert (SME) for STR program processes, policies, and systems
  • Support escalation management by identifying root causes and driving timely resolution
  • Assist leadership with quality assurance, audits, and performance improvement initiatives
  • Provide mentorship and guidance to CSR I and CSR II team members
  • Analyze operational trends and recommend process improvements to enhance service delivery
  • Ensure compliance with program requirements, federal standards, and internal policies
  • Maintain accurate documentation of complex cases, resolutions, and process updates
  • Collaborate with cross-functional teams to address systemic issues and improve overall efficiency
We will never send communications through any other domain, including @Priwilscareers.com, @gmail.com [email protected]). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Priwils employee, please contact us at [email protected]

Apply