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Field Service Dispatcher Jobs (NOW HIRING)

mustang

Field Service Dispatcher

Mustang, TX

$16.50 - $22/hr

Machinery Field Service Dispatcher - Houston, TX (Field Service Dispatcher | Heavy Equipment Dispatch Jobs | Caterpillar Equipment Service Careers) Mustang Cat, the authorized Caterpillar ® dealer ...

Mustang Cat

Field Service Dispatcher

Houston, TX · On-site

$21.60 - $23/hr

Machinery Field Service Dispatcher - Houston, TX (Field Service Dispatcher | Heavy Equipment Dispatch Jobs | Caterpillar Equipment Service Careers) Mustang Cat, the authorized Caterpillar ® dealer ...

Kelly Tractor - Florida

Be Seen First

Field Service Dispatcher

West Palm Beach, FL · On-site

$70K - $80K/yr

Field Service Dispatcher (Heavy Equipment) South Florida Caterpillar dealer seeking a Field Service Dispatcher. The applicant chosen will report to the Service Manager and the primary function is to ...

Surf Internet

Field Service Dispatcher

Elkhart, IN · On-site

$22 - $24/hr

Overview The Field Service Dispatcher is responsible for coordinating with sales, service, and field service teams as well as with customers to optimize work order scheduling. Their goal is to ...

Thompson Machinery

Field Service Dispatcher

Memphis, TN · On-site

$18 - $24/hr

Field Service Dispatcher ABOUT US Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee ...

New

Herc Rentals

Field Service Dispatcher

Londonderry, NH · On-site

$26 - $29/hr

Field Service Dispatcher Londonderry, NH, USA, 3053 Employment Status: Full-time Posting Start Date: 7/1/26 If you are currently an employee of Herc Rentals, please apply using this link: Herc ...

Diebold Nixdorf

Field Service Dispatcher

North Canton, OH · On-site

$16.50 - $22/hr

Dispatching of all assigned work within the assigned territory to field service technicians and third parties. Ensure SLAs and balance workload between applicable resources and considering e.g ...

Yancey Bros. Co.

Field Service Dispatcher

Macon, GA

$15.50 - $20.75/hr

As the Field Service Dispatcher you will be the point of contact for the Field Service Technician, Manager and Customer. You will be responsible for scheduling, ordering parts, invoicing and keeping ...

New

Zed Electric

Temporary Service Dispatcher

San Diego, CA · On-site

$28/hr

Support field operations by helping maintain an organized dispatch board * Communicate clearly with technicians, customers, and office staff * Maintain accurate job notes and service documentation ...

ZED Electric

Temporary Service Dispatcher

San Diego, CA · On-site

$28/hr

Support field operations by helping maintain an organized dispatch board * Communicate clearly with technicians, customers, and office staff * Maintain accurate job notes and service documentation ...

Kelly Tractor - Florida

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Service Dispatcher

Miami, FL · On-site

$62K - $68K/yr

Field Service Dispatcher (Forklifts/Lift trucks/Aerial Equipment) South Florida Caterpillar dealer seeking a Field Service Dispatcher. Applicant chosen will report to the Service Manager, and the ...

BRAMCO GROUP

Field Service Dispatcher

La Vergne, TN · On-site

To assist the Field Service Supervisor with the overall operation of Field Service Repairs in a manner that meets or exceeds the needs of all internal and external customers. Perform daily ...

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How much do field service dispatcher jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for field service dispatcher in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.80 per hour, depending on experience, location, and employer.

What is a field service dispatcher?

Field Service Dispatchers are professionals responsible for coordinating and scheduling service calls between customers and field service technicians. They manage incoming requests, assign tasks based on technician availability and expertise, and track the progress of service jobs to ensure timely completion. Field Service Dispatchers also communicate with both customers and technicians to provide updates, resolve issues, and maintain records of service activities. Their role is crucial for efficient operation and customer satisfaction in industries such as utilities, telecommunications, and maintenance services.

How does a field service dispatcher typically manage urgent service requests and ensure timely technician response?

Field Service Dispatchers often face the challenge of balancing scheduled appointments with unexpected urgent requests. To handle this, they use specialized dispatch software to monitor technician locations and availability in real-time, prioritize tasks based on urgency, and communicate directly with both customers and technicians. Effective dispatchers must quickly assess the situation, reassign work as needed, and update all stakeholders to minimize downtime. This fast-paced coordination is essential in maintaining high customer satisfaction and efficient operations.

What are the key skills and qualifications needed to thrive as a field service dispatcher, and why are they important?

To thrive as a Field Service Dispatcher, you need strong organizational skills, attention to detail, and experience in scheduling or logistics, often supported by a high school diploma or equivalent. Familiarity with dispatching software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills. These competencies are crucial for efficiently coordinating field operations, ensuring timely service delivery, and maintaining high customer satisfaction.
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Field Service Dispatcher jobs near you
Infographic showing various Field Service Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,191 per year, or $21.2 per hour.

Field Service Dispatcher

Vermeer Southeast Sales and Service, Inc.

Marietta, GA • On-site

$17.50 - $23.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

About Vermeer Southeast
Vermeer Southeast Sales & Service, Inc., founded in 1967, is aheavy equipment sales and service dealershipwith locations across Florida, Georgia, and Alabama. VSE is a 100% employee-owned company committed to delivering best-in-class support across the heavy equipment sales and service lifecycle.
About the role: Field Service Dispatcher
The Field Service Dispatcher fully owns technician scheduling, routing, and daily coordination of field service activities. This role ensures efficient deployment of field resources, timely customer updates, and accurate real-time work order tracking. The Dispatcher serves as the operational hub between customers, technicians, and leadership.
What you'll do: Field Service Dispatcher
Scheduling & Dispatch Ownership
  • Coordinate and dispatch field service technicians based on customer needs, technician availability, skill set, and geographic efficiency.
  • Maintain the daily dispatch schedule and adjust assignments in real time to minimize downtime.
  • Prioritize incoming service requests to meet response time expectations and operational demands.

Real-Time Communication
  • Serve as the primary point of contact for customers and technicians regarding arrival times, schedule changes, emergency calls, and field updates.
  • Communicate promptly when delays, reroutes, or urgent changes occur.

Operational Tracking & Documentation
  • Monitor work order status throughout the day and ensure technicians have accurate job details.
  • Track technician availability, territory coverage, and schedule changes.
  • Maintain accurate dispatch records and prepare operational reports, including productivity, response times, and dispatch activity.

Cross-Functional Coordination
  • Collaborate with the Field Service Repair Manager on technician capacity, performance trends, and operational challenges.
  • Provide the Service Operations Administrative Assistant with accurate work order status updates to support timely closure and warranty processing.

Qualifications: Field Service Dispatcher
Education and Experience:
  • 2-4 years of experience in dispatching, field service coordination, scheduling, or related operational roles preferred.

Necessary Knowledge, Skills, and Abilities:
  • Strong sense of urgency with a commitment to customer service and responsiveness.
  • Excellent organizational, analytical, problem-solving, and decision-making skills.
  • Strong oral, written, and interpersonal communication skills.
  • Proficiency in dispatch, scheduling, and service management systems.

Benefits offered: Field Service Dispatcher
  • Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned
  • Paid Training
  • Corporate Chaplains Program
  • Health insurance
  • Dental and Vision plan
  • Flexible Spending Accounts (FSA)
  • Company Paid Telehealth Program - MediOrbis
  • 401K Retirement Plan
  • Paid Holidays & Vacation
  • Others

We are a Drug Free Workplace and an Equal Opportunity Employer

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