Part Time Sales Support Representative

Saylite

Dallas, TX

Expired: April 24, 2024 Applications are no longer accepted.

Part-Time

Job Description

Company Info

Part Time Sales Support Representative - Showroom

Job Description:

Section I. General Overview & Reporting:

The PT Sales Support Rep is responsible for providing the behind-the-scenes support to our inside and outside team of Lighting Sales Consultants. This involves setting up and tracking all projects related to supplying lighting, and associated products to our customers' construction or remodeling projects. This also includes coordinating with the lighting sales consultants on quotes, proposals, sales orders, tasks, statuses, and deadlines, executing as required, ensuring steps are not missed and deadlines are being met. May also provide backup sales assistance in the showroom when sales consultants are unavailable. This position reports to the GM of the showroom/retail facility.

Section II. Duties & Areas of Responsibility:

The primary duties of the Sales Support Rep consist of, but are not limited to, the following:

Track all projects (project data, statuses, updates, etc.)
Work w/lighting sales consultants to stay on top of projects
Assist lighting sales consultants in the preparation of quotes, proposals, sales orders, and coordination with material deliveries to meet construction deadlines Provide showroom sales assistance to project clients when lighting sales consultant is unavailable
Identify gaps in project timelines
Notify lighting sales consultants regarding upcoming deadlines during the life of the project
Proactively escalate issues if/when time markers are not tracking to deadlines
Change order follow up - assist the team in identifying missing change orders
Follow up with appropriate contacts to expedite return of missing change orders, to minimize risk of delayed billing or collection
Track and follow up on Lien Releases (especially conditional waivers) to projects' expected financial goals
Follow up on projects w/30 day terms via calls and emails
Create and maintain New Project Checklist
- Create checklist (capturing all steps from start to finish), and modify as needed
- Assist with gathering new project information internally and externally
- Ensure all required documentation/information is gathered and distributed to all parties involved in the project
Set up project in the system (P21) capturing all billing data, tax info, contacts, etc.
Ensure billing can begin at time of shipment
Ensure payment of cash sale transactions, and accurate recording in the system
Develop and maintain relationships with internal/external customers and vendors
Participate in project meetings and project site meetings, where applicable
Other duties, as assigned

Section III: Necessary Skills and Attributes:
3+ years project coordination or project administration experience preferably in construction building materials industries (or closely related field)
Outstanding organization skills and attention to detail
Proven outstanding customer service/support skills
Excellent verbal and written communication skills
Strong time management and planning abilities
Ability to assess and prioritize (with flexibility to change course as needed)
Tenacity & persistence to overcome obstacles and achieve objectives
Excellent interpersonal, and collaborative skills
Proven problem resolution and decision-making skills
Professional demeanor
Intermediate Microsoft Office skills (Word & Excel)
Ability to learn products & processes quickly
ERP experience helpful (P21)
Ability to work well both independently, and in team settings
High School diploma or GED

Section IV: Physical Requirements:

Visual acuity required to read computer screens, written documents, inspect materials, products, etc.
Ability to speak and hear on the phone
Must be able to work sitting, standing, stooping, bending, and in squatting position
Manual dexterity required for computer work, to handle materials, supplies, etc.
Ability to lift up to 10 lbs.
Ability to work established business hours (generally Mon. - Fri. 8 a.m. to 5 p.m.)

Note: The statements herein are intended to describe the general nature & levels of the work performed by employees, but are not a complete list of responsibilities, duties, & skills required of personnel so classified. Furthermore, they do not establish a contract for employment & are subject to change at the discretion of the employer.

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