Maintenance Support Technician

GBFB Overview: Through the compassion and commitment of our supporters, staff, partners

and volunteers, The Greater Boston Food Bank (GBFB) takes a bold, innovative, and multi-pronged approach to achieve our mission to end hunger here. GBFB is the largest hunger-relief organization in New England and among the largest food banks in the country. We are committed to increasing our food distribution to provide three meals a day to every person in need in Eastern Massachusetts while supporting healthy lives and healthy communities. Our progress toward this goal is documented by town on our interactive map.

The Greater Boston Food Bank is a member of Feeding America, the nation’s largest hunger-relief organization.

Through compassion and action, together we can create a hunger free Eastern Massachusetts.

GBFB Team Members will support the Mission to End Hunger Here. They will live our Team Member Values of Team Member Wellbeing, Teamwork, Diversity Equity and Inclusion, Respect, Trust and Our Eastern Massachusetts Community.

GBFB Core Competencies: GBFB Core Competencies summarize the capabilities that are important across all jobs and that we believe collectively contribute to GBFB’s overall success. We believe they support our mission and our values. At the same time, the expected behaviors as they relate to Core Competencies may vary according to the specific job duties, requirements, and level within the organization. Core Competences are usually interpersonal and strategic and are at the heart of how we do our work.

The GBFB Competency Framework focuses on six Core Competencies:

• Contributes to a High Performing Team
• Builds a Shared Commitment
• Empowers Others
• Drives Continual Improvement
• Communicates Collaboratively
• Displays Authenticity and Transparency

Affirmative Action/EEO statement

GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following: (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity; (3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

GBFB is considered an essential response organization in times of disaster. As such, Team Members are expected to report to GBFB locations as required, after securing the safety of their families, and may be asked to perform duties that are critical (but outside of their regularly assigned duties) in times of disaster.

Job Title: AIB Support Technician-Maintenance Support Technician

FLSA Classification: Non-Exempt

Reports to: Senior Manager of Building and Facilities

Position Summary: The AIB Support Technician is responsible for performing a variety of heavy cleaning, landscaping/snow removal, and equipment maintenance tasks to maintain the American Institute of Baking (AIB) standards. This maintenance includes but not limited to parking areas, walkways, warehouse, stairwells, office, conference rooms and other assigned areas in a clean, sanitary, safe, and in good operating condition in accordance with maintenance and cleaning procedures, pest control and safety policies.

The AIB Support Technician will have responsibility for tactical development and hands on execution of all routine and specialty cleaning. The individual will be crossed trained to work as a back-up to Facilities Operations providing support and/or coverage during absences. Play a lead role with the GBFB cleaning and pest control vendors and be active in maintaining the Green Building Council’s LEED Silver

Certification of GBFB’s 117,000 SQFT energy efficient building.

Position Essential Duties and Responsibilities:

• Ensure American Institute of Baking (AIB) standards are maintained.
• Adhering to all safe work practices while working efficiently with minimal direct supervision.
• Performing heavy and specialized cleaning task throughout the building and grounds
• Leadership role in coordinating GBFB cleaning and pest control vendors
• Assist Facilities with equipment maintenance & lubrication, filter replacement, motor replacement, v-belt replacement etc. as needed.
• Provide service coverage of the facilities operation during the absences.
• Landscaping tasks (grass cutting, weed trimming, snow removal, spreading of ice melt, etc.) when necessary, and including overtime nights and weekends as needed for weather related coverage.
• Assisting team members in other functional areas of the warehouse and/or office
• Communicating ideas and issues of concern in a timely manner and making positive suggestions for improvement
• On an ongoing basis, ensure that all work, activities, and programs continue to support and enhance GBFB's LEED Silver and AIB certification.
• Completing facility upkeep, painting, and other building repair tasks

Knowledge, Skills and Abilities:

• Good writing and verbal communication skills
• Basic computer skills and able to send and receive emails. (Salesforce knowledge a plus)
• Cleaning and sanitation skills with 3 or more years of experience
• Strategic thinking, with ability to multi-task facilities and AIB duties
• Mechanical and/or Electrical skills a plus
• Provide services in a pleasant and professional manner.
• Skilled in the safe use of power tools for grounds maintenance and snow removal
• Excellent time management skills

Mandatory Education and Experience:

• High School diploma or equivalent
• Three or more years of cleaning and sanitation experience
• Integrated Pest Management (IPM) experience
• Mechanical and/or Electrical experience
• Genuine appreciation of GBFB’s mission and the ability to communicate it
• Basic computer skills
• Food industry experience
• Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB

Physical Demands:

• Ability to sit for up to 3 hours at a time.
• Ability to work while standing, sitting and/or walking.
• Ability the use of hands for simple grasping and fine manipulations.
• Ability to work bending, squatting, crawling, climbing, reaching.
• Ability to lift, carry, push, or pull weight of 30 pounds or more.

Work Environment:

• Warehouse environment - working in ambient, cooler, and freezer zones for extended periods of time.
  • Working with hand and powered equipment at heights up to 30' or more above the floor.
  • Onsite management position only
  • Office environment with majority of time spent throughout the facility physically inspecting and conducting preventive maintenance inside and out, in all weather conditions.
  • Working with hand and power tools, on the floor, and in the air on ladders, and with power equipment such as scissor lifts in ambient locations at times.
  • Lift or carry up to 30lbs.