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It Systems Support Technician Jobs (NOW HIRING)

Mister Sparky

IT Systems Support Technician

Lowell, AR · On-site

$18/hr

Vision insurance As a key member of the System & Admin team, the IT Service Technician role provides advanced IT user support, account setup, and administration of various IT systems for multiple ...

Reeb Millwork

IT Systems Support

Mocksville, NC · On-site

Manages and maintains the IT asset management system * Provides and facilitates customer training of the personal computing features and functionality. * Provide Level 2 Help Desk Support and desk ...

Mindlance

IT Support Technician

Memphis, TN · On-site

$21 - $28.75/hr

Mindlance is a company seeking an IT Support Technician to provide IT systems support to end users on a variety of moderate to complex computer system issues. The role involves responding to ...

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues ... One year of experience managing and maintaining IT systems * High School Diploma or equivalent ...

L3Harris Technologies

IT Support Technician

Camden, NJ · On-site

$68K - $127K/yr

Job Title: IT Support Technician Job Code: 41720 Job Location: Greenville, TX; Melbourne, FL ... Conduct proactive system maintenance, including patch management, performance tuning, backup and ...

Sentinel Blue

IT Support Technician

Charleston, SC · On-site

$42K - $55K/yr

Sentinel Blue is looking for an IT Support Technician to join our Operations team on a hybrid basis ... Perform systems administration work in Office 365, Active Directory and other line of business ...

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It Systems Support Technician information

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$12

$25

$42

How much do it systems support technician jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for it systems support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an IT systems support technician?

An IT Systems Support Technician is a professional responsible for maintaining, troubleshooting, and repairing computer systems, networks, and related technology within an organization. They provide technical support to users, help install and configure hardware and software, and ensure that IT operations run smoothly. These technicians often handle issues like connectivity problems, software errors, and hardware malfunctions, working either onsite or remotely. Their role is crucial in minimizing downtime and keeping business operations efficient.

What are the key skills and qualifications needed to thrive as an IT systems support technician?

To thrive as an IT Systems Support Technician, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is typically required. Strong communication, problem-solving, and customer service skills help technicians explain technical issues and resolve problems efficiently. These skills and qualities are essential for minimizing downtime, ensuring system reliability, and providing effective support to end users.

What are some common challenges IT systems support technicians face, and how can they effectively manage them?

IT Systems Support Technicians often encounter challenges such as troubleshooting diverse technical issues under time pressure, supporting users with varying levels of technical knowledge, and keeping up with rapidly changing technologies. To manage these challenges, technicians benefit from strong problem-solving skills, clear communication, and proactive learning to stay current on new systems and software. Additionally, collaborating closely with other IT team members and documenting solutions helps ensure consistent, efficient support across the organization.

What is the difference between It Systems Support Technician vs Network Support Specialist?

AspectIt Systems Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, office settings, on-site and remoteNetwork infrastructure, data centers, on-site
Employer & Industry UsageIT departments across various industriesNetworking companies, large enterprises
Common Search & ComparisonYesYes

The main difference is that It Systems Support Technicians focus on overall system support, including hardware, software, and user issues, while Network Support Specialists primarily handle network infrastructure and connectivity problems. Both roles require similar certifications and often work in similar environments, but their core responsibilities differ based on technical focus.

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What job categories do people searching It Systems Support Technician jobs look for?

The top searched job categories for It Systems Support Technician jobs are:

It Systems Support Technician jobs near you
Infographic showing various It Systems Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

IT Systems Support Technician

Mister Sparky

Lowell, AR • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Mister Sparky rating

7.5

Company rating: 7.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance

As a key member of the System & Admin team, the IT Service Technician role provides advanced IT user support, account setup, and administration of various IT systems for multiple business units and team members across the US. This in-office, full time, role reports directly to the Director of Systems and Admin, is critical to the efficient operation of the business, and requires regular interaction with all levels of personnel in the organization.
Duties & Responsibilities:
  • Provide onsite and remote IT support as required for company personnel
  • Provide effective communication for issue resolution with company personnel
  • Maintain and improve IT standard operating procedures (SOPs) relating to areas of ownership
  • Perform new hire credential and security set up
  • Purchasing, enrollment, and set up of devices, such as laptops, iPads, and iPhones
  • Track and manage the usage of software licenses
  • Maintain inventory of IT assets (ex: laptops, desktops, mobile devices)
  • Assist with managing active directory, group policy, and system updates in coordination with System Admin
  • Administer cloud-based services, such as Zoom, Google Enterprise, Microsoft 365
  • Management of MDM platform, including deployment, configuration, monitoring, and repairs/replacements
  • Other duties as assigned

Requirements:
  • Qualified candidates should possess a minimum 2+ years of recent, professional, hands on and over the phone technical support experience
  • Excellent Customer Service skills (genuine desire to help customers with issues)
  • Strong team player working on both shared and individual assignments
  • Technically minded with a focus on customer service
  • Experience with Apple hardware and general software navigation ability
  • Strong hardware troubleshooting/repair skills (preferably on Mac devices)
  • Ability to troubleshoot common issues with mobile devices (iPhones and iPads)
  • Ability to manage user accounts, groups, etc. through Jamf, Google Enterprise, Microsoft etc.
  • Experience with problem ticket/case management systems
  • Proven experience with assessing the severity of reported issues and juggling multiple high priority support tickets
  • Perform daily operations to maintain business functions

Preferred Qualifications:
  • Previous experience in a technical support position in a fast-paced environment
  • Previous customer service experience
  • A strong dedication to quality customer service and a working knowledge of enterprise-wide service delivery procedures
  • Hands on troubleshooting experience with common Network connectivity (LAN, DNS, TCP/IP, Wi-Fi) and Remote access
  • Strong verbal and written interpersonal and communication skills
  • Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management

Physical Demands
  • Lifting up to 20 pounds occasionally and frequently moving small objects
  • Frequently sitting for long periods of time
  • Walking or standing occasionally
  • This position works mostly indoors going outdoors may be frequently required
  • Must have manual use of hands and vision to use computer constantly

Compensation: $18.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Join the Mister Sparky Team!
Mister Sparky, what it means to be ELITE!
At Mister Sparky we provide legendary service to our customers to restore the reverence of our trade. We improve the lives of our customers and always do the right thing. We accept nothing but the best! Are you ready to be a part of the best?
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.

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