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Technology Support Technician Jobs (NOW HIRING)

MHD Communications

IT Support Technician

Tampa, FL · On-site

$55K - $65K/yr

Reports To The IT Support Technician will report to the Service Desk Team Lead. Job Overview The IT Support Technician role is the foundation of MHD IT support. As the first point of contact with ...

The Rockridge Group

IT Support Technician

Princeton, NJ

$22.50 - $31/hr

TITLE: IT Support Technician DURATION: Three (3+) months with possibility to be extended LOCATION: 210 Carnegie Center, Suite 103, Princeton, NJ 08540 Job Summary: We are looking to hire a skilled ...

SpaceX

IT Support Technician

Hawthorne, CA

$38 - $45/hr

IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT support technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in ...

quadra

IT Support Technician

Longwood, FL · On-site

$18.75 - $25.75/hr

Position: IT Support Technician Location: Longwood, Florida. This role requires to be on-site 4 days per week. Status: Full-time, permanent (1) Our U.S. team is experiencing strong growth, and we are ...

quadra

IT Support Technician

Longwood, FL · On-site

$18.75 - $25.75/hr

Position: IT Support Technician Location: Longwood, Florida. This role requires to be on-site 4 days per week. Status: Full-time, permanent (1) Our U.S. team is experiencing strong growth, and we are ...

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How much do technology support technician jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for technology support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is a technology support technician?

Technology Support Technicians are professionals who provide assistance and technical support to users experiencing issues with computer systems, software, and hardware. They troubleshoot problems, perform maintenance, and help with the installation and configuration of technology equipment. These technicians often work in IT departments, helping ensure that technology runs smoothly so that employees can work efficiently. They may also provide training to users and document solutions for recurring issues.

What are the key skills and qualifications needed to thrive as a technology support technician, and why are they important?

To thrive as a Technology Support Technician, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and operating systems like Windows and macOS is essential. Excellent communication, patience, and customer service skills set top performers apart in this role. These competencies ensure efficient issue resolution, high user satisfaction, and smooth operation of IT infrastructure.

What are some common challenges technology support technicians face when supporting users, and how can they effectively address them?

Technology Support Technicians often encounter challenges such as troubleshooting complex hardware or software issues, managing high volumes of support requests, and communicating solutions to users with varying technical backgrounds. Successfully addressing these challenges involves maintaining strong problem-solving skills, prioritizing tasks efficiently, and using clear, jargon-free communication. Building rapport with end-users and staying current with the latest technology trends can also greatly enhance effectiveness in this role.

What is the difference between Technology Support Technician vs Help Desk Technician?

AspectTechnology Support TechnicianHelp Desk Technician
Required CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentOn-site, technical support, hardware/software troubleshootingHelp desk, remote support, customer service
Employer & Industry UsageIT departments, tech companies, corporate supportIT service providers, corporate support, customer service centers

Technology Support Technicians and Help Desk Technicians both assist users with technical issues, but the former often involves hands-on hardware and software troubleshooting on-site, while the latter primarily provides remote support and customer service. Both roles require similar certifications and are common in IT support environments, but their daily tasks and work settings differ slightly.

How much do technology support technicians make in the US?

Technology support technicians in the US typically earn a median annual salary of around $50,000, with entry-level positions starting lower and experienced technicians earning over $70,000. Salaries vary based on location, experience, certifications, and the complexity of support provided.

What states have the most Technology Support Technician jobs?

States with the most job openings for Technology Support Technician jobs include:

What are popular job titles related to Technology Support Technician jobs?

For Technology Support Technician jobs, the most frequently searched job titles are:

Technology Support Technician jobs near you
Infographic showing various Technology Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Technology Support Technician

Broomfield, CO • On-site

Prospect Ridge Academy
Education Programs Administration • 51 - 200 employees
Learn more about Prospect Ridge Academyexternal

$21.75 - $29.75/hr

Full-time, Contractor

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Position Type:
Technology/IT Support Tech l
Date Posted:
7/29/2026
Location:
PRA K-12 School
Prospect Ridge Academy
Creating Academic, Social, and Ethical Leaders
*THIS IS A FULL-TIME, 12-MONTH POSITION*
Technology Support Technician Job Description
The Technology Support Technician provides responsive, customer-focused technical support to faculty, staff, students, and families, ensuring the reliable operation of technology that supports teaching, learning, and school operations. This position serves as the primary front-line resource for technology support, assisting users with hardware, software, classroom technology, audiovisual systems, and device management.
Working under the direction of the Educational Technology Manager, the Technology Support Technician troubleshoots technical issues, maintains technology equipment, supports classroom and event technology, and assists with implementing technology initiatives. The technician also contributes to staff training, technology documentation, and continuous improvement of technology services.
Success in this position is measured by exceptional customer service, timely resolution of support requests, effective communication, and a commitment to helping users confidently utilize technology.
Duties and Responsibilities
Customer Support
  • Serve as the primary point of contact for technology support requests from faculty, staff, students, and families through the help desk, phone, email, and walk-in support.
  • Diagnose and resolve hardware, software, printing, classroom technology, and account-related issues in a timely and professional manner.
  • Provide excellent customer service while communicating technical information clearly, supportively, and in a user-friendly manner.
  • Escalate complex technical issues to the Educational Technology Manager or external technology vendors as appropriate.

Technology Operations
  • Install, configure, maintain, and troubleshoot computers, Chromebooks, mobile devices, printers, software, peripherals, and classroom technology.
  • Support Google Workspace, device management systems, user accounts, and other instructional and operational technology platforms.
  • Perform preliminary troubleshooting for network and connectivity issues and coordinate with managed service providers as needed.
  • Maintain accurate technology asset inventory, equipment lifecycle records, and support documentation.
  • Evaluate damaged devices and coordinate repairs, warranty claims, and vendor service requests.

Classroom & AV Technology
  • Support classroom technology, including projectors, sound systems, presentation equipment, and other instructional technology.
  • Assist with setup, operation, and teardown of audiovisual equipment for school events, performances, meetings, and special activities, including occasional evenings and weekends.
  • Assist teachers with classroom technology needs and provide one-on-one support to build confidence and improve the effective use of technology.

Collaboration & Continuous Improvement
  • Collaborate with the Educational Technology Manager to support technology initiatives, classroom technology implementations, and schoolwide projects.
  • Assist in developing user guides, knowledge base articles, and technology documentation.
  • Provide basic technology orientation and training for faculty and staff as requested.
  • Identify recurring technology issues and recommend improvements to enhance technology services and user experience.
  • Perform other duties as assigned.

K 12 Responsibilities
As a full-time employee, you are expected to contribute to the success of the Prospect Ridge Academy community beyond the school day. This may include:
  • Sponsoring a club or coaching a team (stipends may apply)
  • Serving on committees or task forces
  • Supporting school events and community activities

Your involvement strengthens our school community and supports our mission.
Education and Related Work Experience
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Educational Technology, or a related field preferred; equivalent technical experience may be considered.
  • Two (2) or more years of experience providing technology support, help desk services, hardware/software installation, or technical troubleshooting.
  • Experience supporting technology in a K 12 or educational environment preferred.
  • Experience supporting Apple devices, Chromebooks, Google Workspace, mobile device management (MDM), and classroom technology preferred.
  • Apple Certified Support Professional (ACSP) and CompTIA A+ certifications preferred, or ability to obtain within twelve (12) months of hire.

Skills and Abilities
  • Excellent customer service skills with a positive, collaborative, and solution-oriented approach.
  • Strong interpersonal and communication skills with the ability to explain technical concepts to users with varying levels of technical proficiency.
  • Strong troubleshooting, analytical, and problem-solving abilities.
  • Ability to prioritize multiple support requests while maintaining professionalism and attention to detail.
  • Working knowledge of Google Workspace, Apple devices, Chromebook management, classroom technology, audiovisual systems, and common productivity software.
  • Basic understanding of networking, cybersecurity, and data privacy best practices.
  • Ability to learn new technologies quickly and adapt to changing technology needs.
  • Ability to maintain accurate documentation, inventory records, and technical procedures.
  • Ability to work independently while contributing effectively as part of a collaborative technology team.

Physical Requirements and Working Conditions
  • Must occasionally lift and move up to 50 pounds with or without help.
  • Vision abilities required include close vision, distance, color, peripheral, depth perception, and the ability to focus.
  • Work is sometimes performed outside in all weather conditions and may include exposure to loud noise.
  • This position provides contact with students, staff, Administrators, PRA Board of Directors, and parents.
  • Work hours may occasionally be extended.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Reporting Relationship
  • This position reports to the Educational Technology Manager.
  • Direct Reports: None.

Compensation & Benefits
Salary: $60,551 - $68,165
Prospect Ridge Academy offers a comprehensive total compensation package for employees working 0.75 FTE or greater, including:
  • Medical, Dental, and Vision Insurance Multiple plan options designed to support you and your family's health and wellness.
  • Flexible Spending Accounts Options for health care and dependent care expenses.
  • Life & Disability Coverage Employer-paid life, short-term, and long-term disability insurance.
  • Retirement Participation in the Colorado PERA retirement plan with both employee and employer contributions.
  • Paid Time Off Paid Annual Leave (PAL) beginning on your first day of work, plus 11 15 paid holidays per year (depending on contract length).
  • Mental Health & Well-being Access to confidential resources and support for mental and emotional wellness.

Employees working less than 0.75 FTE are eligible for PERA retirement contributions and paid holidays.
Why Join Us?
This role is ideal for an IT professional passionate about education, technology, and community engagement. If you're looking for an opportunity to grow your IT skills, support a mission-driven organization, and make a tangible impact in an educational setting, we encourage you to apply!

Apply