Commercial Administrative Coordinator

Commercial Administrative Coordinator

Application Deadline: 10 May 2024

Department: Operations

Employment Type: Full Time

Location: Tampa

Reporting To: Commercial Division Manager

Compensation: $20.00 - $26.00 / hour

Description

Our Commercial Administrative Coordinator plays a pivotal role in maintaining unwavering, top-notch customer service. They are responsible for optimizing the performance of all job functions in line with Tadlock Roofing's mission to create a positive impact on our employees, communities, and the industry. This position requires a hands-on approach, executed with enthusiasm and proactiveness. Your dedication and keen attention to detail will be instrumental in driving our efficiency and success, transforming every task into a stride toward excellence.

Key Responsibilities

• Ensuring every job meets the Gold Standard of Quality that we promise to our customers.
• Assist in scheduling sales appointments and warranties.
• Building a Culture to ensure employee engagement and responsibility.
• Efficiently filtering incoming calls for the branch and promptly reporting any issues or concerns to the appropriate staff member.
• Meticulously receiving signed paperwork and conducting thorough vetting processes for successful acquisition. -
• Constructing Financial Worksheets in alignment with the signed proposals.
• Systematically scanning and uploading signed paperwork to the corresponding job, ensuring proper documentation and organization.
• Recording completed Notice of Commencement with the pertinent Clerk of Court and subsequently retrieving and uploading it to the corresponding jobs.
• Conducting invoicing processes, diligently following up on accounts receivable.
• Issuing closeout documents to accounts that have been settled.
• Initiating contact with scheduled clients to confirm or modify scheduling arrangements, maintaining proactive communication.
• Logging all internal and external communications in Acculynx for comprehensive record-keeping.
• Soliciting and diligently following up on client reviews to enhance customer satisfaction and service quality.
• Additional duties as necessary or assigned.

Skills, Knowledge and Expertise

Customer Service

• The ability to consistently provide high-quality customer service, ensuring positive interactions and satisfaction among clients and internal stakeholders.

Quality

• Demonstrating a commitment to excellence in all aspects of job performance, including attention to detail, accuracy, and adherence to established standards and procedures.

Timeliness

• The capacity to execute tasks and responsibilities within established timeframes, meeting deadlines and ensuring efficient and prompt completion of assignments.

The Commercial Administrative Coordinator will be evaluated on meeting and exceeding metric goals above and any others as assigned.

Benefits

We offer:

• 401(k)
• 401(k) matching
• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• Referral program

At Tadlock Roofing, we aim to make a difference in the lives of our employees, the community, and our industry. We are a company that values teamwork, tackles challenges, and serves our customers and the community throughout the state of Florida with top-quality residential and commercial roofing services. Founded in 1980, we have experienced continuous growth through the years and pride ourselves on being one of the premier roofing contractors in the state and named as a "Top 100 Roofing Contractor" in the nation by Roofing Contractor Magazine.