Relationship Manager

Job Title: Relationship Manager

Department: Scholarship and Programs-Fidelity Scholars Program

Reports To: Director, Program Management

FLSA Status: Exempt

Band: C1

Job Description

The Relationship Manager is responsible for organizing and processing designated corporate scholarship activities that are administered by the designated department. The Relationship Manager supports the development and implementation of a bold scholarship and leadership program for talented minorities with demonstrated financial need.

About UNCF

The United Negro College Fund (UNCF), the nation’s largest and most effective minority education organization, has been an engine of minority educational achievement for more than 70 years. UNCF’s mission is to build a robust and nationally-recognized pipeline of black students who, because of UNCF support, become highly-qualified college graduates. In addition, UNCF ensures that its member institutions remain respected models of best practices in moving students to and through college. Since its inception in 1944, UNCF has raised over $4.5 billion in private support, distributed more scholarships to help minorities attend school than any entity outside of the federal government, and enabled more than 425,000 minority and low-income students to graduate from UNCF’s member historically black colleges and universities (HBCUs) and launch professional careers. UNCF is committed to closing the educational attainment gap between African Americans and other populations by increasing postsecondary access and success for students from underrepresented groups, particularly low-income and first-generation students

Primary Responsibilities and Duties

Responds to general public and scholar inquiries regarding program, award processes, and alternative scholarship opportunities.

Facilitates and participates in the application process, including review of submitted documentation, determination of scholarship eligibility, and selection of finalist verification

Manages the upkeep and refinement of the FSP operations manual.

Works with in other departments to execute the staged evaluation period for the scholarship

Assesses need, procures, trains, and supervises temporary support staff for various processes and special projects.

Establish and maintain positive relationships with colleges’ and universities’ Enrollment Management and Financial Aid Administrators to ensure accuracy with student verifications.

Builds and maintains relationships with the desired result of program renewal, increases in funding opportunities and customer/client engagement.

Assists in addressing complaints and resolving problems of program constituents.

Respond to stakeholder (divisional staff, institutions, Grantors, Development, Scholarships and Programs, etc.) and maintain appropriate records in UNCF’s Salesforce CRM on each contact.

SUPERVISORY RESPONSIBILITIES

May supervise one or more professional and/or administrative level staff.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Strong organizational and written and oral communication skills

Proficiency in Microsoft O365 Apps, Products, and Services including Excel and PowerPoint (Power BI desired). Familiarity with Learning Management (Schoology, Canvas, etc) and Customer Relations Management Systems (Salesforce)

Qualifications

EDUCATION AND EXPERIENCE

Bachelor's degree (B. A.), advanced degree preferred, and at least 3-5 years experience in the field of education.

OTHER SKILLS AND ABILITIES

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Strong organizational and written and oral communication skills

Proficiency in Microsoft O365 Apps, Products, and Services including Excel and PowerPoint (Power desired).

Knowledge of information and technology associated with college financial aid matters; knowledge of community organizations and agencies within the community of color.

Knowledge of theories of leadership development; ability to multi-task, ability to communicate and collaborate with diverse racial/ethnic communities.

COMPENSATION AND BENEFITS

Benefits include:

Medical, Dental & Vision

Vacation, Sick & Personal Leave

Life Insurance (Basic & Optional)

Flex Spending Accounts

403(b) Retirement Account

Holiday Savings Plan

Salary Range: $61,200.00 To $68,900.00 per year (Salary is commensurate with experience.)

UNCF is EOE M/F/D/V