Customer Service Agent - Eastsound, WA - Seasonal

Customer Service Representative

Eastsound Airport – Seasonal position

Kenmore Air is a family-owned company dedicated to its employees and customers! For over 77 years, we have been providing scenic tours, scheduled service and charters in the Pacific Northwest. If you are looking for a 20-30 hour per week seasonal position, then this may be the perfect job for you!

Primary Responsibilities:

• Providing excellent customer service over the phone, in person or via email
• Creating a welcoming atmosphere for our passengers
• Assist with any travel needs at the station (e.g., answering inquiries, check in’s and weighing cargo)
• Safe, on-time boarding of passengers for all inbound and outbound flights
• Loading and unloading luggage and cargo
• Assisting pilots in aircraft ground handling and servicing (cleaning and vacuuming aircraft, restocking cabin supplies)

Required Experience and Education:

• High School diploma or equivalent
• Previous customer service experience
• Ability to work a flexible schedule including weekends and holidays
• Ability to multi-task in a fast-paced environment
• Ability and willingness to work alone at times
• Enthusiasm and the willingness to handle any challenges with professionalism
• Regular and punctual attendance
• Experience with computers and phone systems
• Strong verbal and written communication skills

Physical Requirements:

Ability to lift and move 50 pounds at check-in and aircraft loading

Long periods of standing, sitting, and walking may occur

Working in periodic inclement weather

A criminal background check will be required prior to hire.

Kenmore Air is an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, age, gender identity, sexual orientation, color, religion, sex, marital status, national origin, protected veteran status, disability status, or any other status protected by federal, state, or local law.