Computer Hardware Specialist (Office Based) - Livonia, MI

About Us

WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The company's WorkForce Suite adapts to each organization's needs-no matter how unique their pay rules, labor regulations, and schedules-while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world's most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.

Over one thousand organizations with more than 4 million users in over 80 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.

A WorkForce Software Hardware Specialist is responsible for successful customer delivery, inventory, and repairs of WorkForce data collection hardware devices, such as time clocks. The Hardware Specialist works across multiple departments involved in hardware deployment including Sales, Support, Services and Development teams. You will assist with the support intake, issue evaluation and badge testing processes. Additionally, you will troubleshoot incidents and actively work to resolve them or escalate as appropriate. The ideal candidate will possess a positive attitude, enthusiasm, great people skills, a willingness to learn, and an ability to effectively work with a variety of customers.

Responsibilities

• Acts as a team player on internal and customer engagements.
• Identify and troubleshoot potential issues with data collection hardware and software and perform repairs when necessary.
• Processes requests for hardware repair and replacement including activities such as inventory tracking, shipping and receiving.
• Create and receive repair purchase orders and provide information for customer billing.
• Maintain and reconcile hardware inventory with NetSuite inventory.
• Testing customer badges and documenting results
• Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance.
• Identify, resolve, and report solution status, recommendations, risks and issues to customer and leadership.
• Assist customers with hardware and software testing along with roll out, upgrade and support activities.
• Configure WorkForce Terminals, which includes setup functions, screen layouts, workflows and data integrations, according to detailed customer specifications.
• Write basic formulas and SQL queries that leverage mathematical and/or programming skills.
• Creates and updates requirements documentation, procedures, and knowledge base content.
• Attend training courses and undertake self-learning as required to further develop the skills and knowledge necessary for continued success.
• Achieves required WFS Certifications

Requirements

• Critical attention to detail
• Capability to exercise mature judgement.
• Strong communication skills both written and verbal.
• Experience with business applications, such as Word, Excel, etc.
• Follows standard practices and procedures in analyzing situations or data.
• Demonstrates technical aptitude to learn quickly and adapts to new circumstances.
• Possesses basic problem-solving skills and repairing and upgrading hardware components.
• Works well individually and as a team member and collaborates with others to achieve objectives.
• Learn to use professional concepts and to apply company policies and procedures to deliver WFS solutions to customers.
• Ability to work on a dynamic, customer-focused team and establish excellent working relationships.
• Must be able to join on-call rotation and cover occasional off-hours/weekend project work.
• Demonstrates a strong desire to grow both technically and as a professional consultant.
• Ability to primarily work in the office.
• Ability to lift 50lbs/22.68kg.

Desired Skills

• Exposure to any ERP software such as Netsuite
• Experience with shipping software
• Experience with Salesforce or other CRM
• Experience with technical/system support
• Experience writing basic SQL queries

Education

• Bachelor's degree or equivalent experience

Travel

• No travel is required

Why You Should Join the WorkForce Team?

• Unlimited PTO
• 401k with Company Match
• Performance Bonus
• Career Development and Training - Be the CEO of your career!
  • Company paid LinkedIn Learning subscription.
• Diversity, Equity, and Inclusion Initiatives including committees such as:
  • Women for Inclusion
  • Age: Unity Beyond Years
  • Racial Equality/Discrimination
  • Mental and Physical Ability
  • WorkForce Pride Network
  • Global Perspectives
  • Band of Veterans
• Health and Wellness / Gym Reimbursement
• Full Comprehensive Health Benefit Package
• Parental Leave
• Community Outreach Programs and Charitable Support

This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.

WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at careers@workforcesoftware.com, 1-833-987-3831.

WorkForce Software is an Equal Opportunity Employer.