Registration Coordinator Medical

Job Summary:

NACC’s mission is to promote the health & wellness of mind, body, and spirit of Native American families. We offer a full range of healthcare services that include Medical, Behavioral Health, Dental, and Substance Abuse. Our clinic is seeking a full-time Registration Coordinator to join our team. The successful candidate will have excellent interpersonal skills and a friendly, professional attitude.

This position is responsible for facilitating access to NACC’s services and for obtaining financial information from which the clinic can bill for services. This position reports to the Clinic Manager.

Duties and Responsibilities:

• Core duties and responsibilities include the following. Other duties may be assigned.

• Performs all functions in a professional manner to register incoming patients; including scheduled appointments, same day appointments and walk-ins. Requests co-pays when appropriate; maintains cash receipts.

• Scheduling appointments by phone as well as in-person, and handling general inquiries and transferring calls to the appropriate staff. Maintains current demographic and billing information in the computer records.

• Manages the flow of the lobby, including directing incoming deliveries, checking patients in, placing appointment reminder calls, managing waiting list and filling failed appointments (e.g., walk-ins, crisis appointments).

• Monitors the waiting room for patient flow and safety; notifies appropriate staff if any hazards, spills, or other concerns are present; understands emergency procedures.

• Prepares charge tickets, verifies insurance 2 day prior to visit on all patients and at each same day visit.

• Participates in Performance Improvement activities as requested.

• Scans and indexes patient registration, insurance and consent documents into document management system.

• Maintains the medical/dental records in the including accurately filing documents, managing requests and releasing information, accurately routing and uploading faxes and records into the Electronic Medical Record (EMR) and Electronic Dental Record (EDR) systems.

• Manages the general flow in the registration area, including maintaining and requesting necessary supplies.

• Cross-trains with all NACC program front desks in order to offer relief coverage as needed, including participation in a Saturday rotation.

• Performs other duties as assigned by Manager.

Supervisory Requirements:

This job has no supervisory responsibilities.

Qualifications:

• Education and/or experience: High school diploma or general education degree (GED) and one to three months related experience and/or training; or equivalent combination of education and experience.

• Certificates, licenses and registrations required: Proof of current COVID-19 vaccination.