Aftermarket Dispatch Coordinator

Factory Cleaning Equipment is currently looking for an Aftermarket Dispatcher to work out of our Mooresville, NC branch. This position will oversee, implement, and maintain Factory Cleaning Equipment’s systems, procedures, and policies. The Aftermarket Dispatcher is essential in organizing routes, dispatching internal resources, and driving aftermarket revenue. This role will work closely with internal and external customers to guarantee quality and timely services are being rendered and ensure the continued growth and success of the company. Departments that an Aftermarket Dispatcher can support includes and is not limited to: Service (Inside and Road), Equipment Rebuild, Rental Service, Rental and Logistics.

Daily Responsibilities can include and are not limited to:

· Creation of work orders

· Dispatch jobs based off of job type priority and job aging

· Review works orders for notes and accuracy

· Submit completed work for billing

· Manage a personal and shared email account as requests are submitted

· Manage assigned reports

· Submit reports for machine builds

· Communicate with customers on repairs and parts availability

· Communicate with technicians and parts department to ensure they have all tools/parts necessary for jobs

· Work with internal teams to drive service and PM volume

· Work with customers on any service or billing related issues

· Update customers on job status and upsell other FCE product offerings

· Setup customer equipment for transportation to/from shop

· Communicate with inside technicians, road technicians, and drivers daily

· Ensure customers are properly setup for billing and services

· Procure payment as per defined customer terms (ie, credit card, Purchase Order Number)

· Maintain accuracy of date for internal and external company assets

· Inform internal teams as equipment arrives to locations

· Prepping and testing equipment

· Work with 3rd party service and freight companies

· Maintain and update customer accounts to ensure data is accurate and up-to-date

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or G.E.D. equivalent required
• Equivalent combination of education and/or experience will be considered
• General understanding of dispatch processes and procedures
• Working knowledge of the Microsoft Office (e.g., Word, Excel, Outlook)
• Excellent computer skills
• Excellent communication skills
• Must possess proficient ability to communicate in oral and written format
• Ability to maintain a high level of accuracy in preparing and entering data
• Ability to effectively apply analytical and problem-solving skills
• Excellent time managing skills with the ability to multi-task, prioritize, and meet deadlines
• Salesforce and Quickbooks experience is not required, but recommended

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is required to stand; walk; sit; reach with hands and arms. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually high.