Residential/Commercial Service Manager

Culligan/Total Water Treatment Systems, Inc. is looking to immediately hire a Culligan Service Manager to oversee the Residential/Commercial Service Tech Team for our Lawrenceville, GA location.

Total Water is an Employee Owned business providing excellent benefits including:

• Employee Stock Ownership Plan
• 401k
• Health and dental insurance
• Short and long term disability insurance
• Life insurance
• Paid holidays
• Paid time off

QUALIFICATIONS:

• 5-7 years experience or 10-15 years related or equivalent experience in plumbing, water treatment or utility service industry
• Strong communication, problem solving and organizational skills required
• Experience with computers including Windows based programs including excel, outlook, etc.
• Journeymen or Masters Plumber Restricted Appliance License preferred
• Valid drivers license

RESPONSIBILITIES:

Household Service

• Assist in scheduling and provide direct supervision of Culligan service technicians.
• Control and minimize labor and repair expenses.
• Provide leadership to accomplish the company goals and objectives.
• Develops and oversees training for Culligan service technicians.
• Provides on the job training for service technicians.
• Provides direction, training, and support to customer service team regarding scheduling.
• Performs commercial and household service as scheduled.
• Performs household or commercial installation or supervision and assistance with installation.
• Works on Culligan service/installation applications 50% or more of the work week.
• Included in the on-call/after hour's rotation for Culligan customer service needs.

Management

• Developing and monitoring budget for Culligan service/installation responsibilities.
• Provide leadership and training to accomplish the company goals and objectives.
• Work with and assist with the company safety committee.
• Maintain good working relationships with Insurance provider and serve as the point person for customer claims related to the Culligan service department.
• Assist with sales and promotion of products as needed.
• Works with customers to solve problems.
• Works with customers on purchases of parts.
• Conduct quarterly goal setting meetings with technicians using the Core Performance System (CPS).
• Manages Household Service Technicians in an efficient manner.
• Manage the Culligan warehouse areas of the facility in a clean and orderly manner.
• Order and maintain an appropriate amount of new equipment and parts inventory to meet the needs of the Culligan customer base.
• Responds to customers and fellow team members in a timely manner.
• Responsible for the vehicle fleet and maintenance for the Culligan service positions.
• Other duties as assigned.

Total Water is a Equal Opportunity Employer: Minority, Female, Veteran, Disability