Account Manager

Job Purpose

Function as the key contact for trade show and brand space clients to assure that client expectations and budget are met by operations team through the direction of the project manager. Also, responsible for keeping the internal sales organization up to date on key developments after the job is sold. Estimate and manage show service vendors for each client job to assure a successful trade show.

Duties and Responsibilities

• 30% Key customer contact for production of all trade show and brand space jobs. Present timelines, get artwork, gives updates, discusses any issues or changes. Invoices show services, add-on or change orders. Collects deposits and final payments.
• 25% Manage show services after exhibit is built from shipping to show to installation at show to dismantle through the return to Apple Rock. Includes service orders to 3rd party decorators, freight, I&D teams, catering, etc. during the duration of job.
• 25% Maintains relationship with storage clients. Understands their show schedule and proactively works ahead to make sure they are prepared for each show.
• 10% Prepare client show service estimates (for storage clients and new clients).
• 10% Work in company’s ERP System to track projects as they move through production. Also work in Exhibit force (resource for client materials).

Qualifications

• Bachelor of Business Administration or Marketing preferred, but not required.
• Prior experience with Account Management.
• Strong interpersonal skills.
• 3-5 years of experience.
• Must be able to travel

Personal Attributes Required

• Good interpersonal and presentation skills.
• Approachable
• Good planning skills, attention to detail
• Organized
• Can set priorities and gets done what’s important
• Drive for results
• Can manage through systems (monitor without doing the work)
• Can manage multiple projects at one time