Front Desk Receptionist

JOB TITLE: Front Desk Receptionist

FLSA: Non-Exempt

REPORTS TO: Patient Access Manager

COMPENSATION:

• Hourly Range: $14.50 - $20.00 (based on experience)
• Medical benefits including vision and dental (dependent upon job status)
• 401k profit sharing plan eligible after one year and 1,000 hours
• Paid holiday, vacation and personal leave

ENVIRONMENT: Outpatient, clinical care setting.

GENERAL SUMMARY OF DUTIES: Greets, instructs, directs, checks-in and schedules patients and visitors. Serves as liaison between patients and medical support staff.

DUTIES PERFORMED:

• Greets patients in a prompt, courteous and helpful manner.
• Responds to routine requests for information and screens visitors appropriately.
• Verifies and updates necessary information and records into computer system and/or medical record.
• Prepares charts in an efficient and organized manner with all pertinent information for patient appointments.
• Responsible for generating charts and daily physician schedules for following day.
• Responsible for confirming appointments for the following day and verifying patient insurance.
• Maintains and updates current information on physicians and nurses’ schedules.
• Collects and documents co-payments, payments on accounts, etc.
• Schedules return appointment visits for patients in the office and assists nurses in scheduling same day work-in appointments, including new patient appointments.
• Oversees waiting area, coordinates patient movement, reports problems or irregularities.
• Attends meetings as required.
• Maintains confidentiality.
• Cleaning and disinfecting waiting room, check-in/check-out as well as own work area.
• Performs other duties as assigned.

PERFORMANCE REQUIREMENTS:

• Knowledge of medical business office procedures
• Excellent verbal and written communication skills
• Skill in greeting patients and answering telephone in a pleasant and helpful manner
• Excellent interpersonal and customer service skills
• Excellent organization skills and attention to detail
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office or related software
• Ability to organize and prioritize work and manage multiple priorities.
• Ability to work independently with minimal supervision.
• Ability to establish and maintain effective working relationships with providers, management, staff and contacts outside the organization.
• Strong analytical and problem-solving skills.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED required.
• Associate degree preferred.
• One-year related work experience, preferably in a medical office setting.

PHYSICAL REQUIREMENTS: Work may require sitting for long periods of time; must be able to remain in a stationary position 50% of the time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, type at 40 wpm, operate a telephone, copier, fax machine, and such other office equipment, as necessary. It is necessary to view and type on computer screens for long periods and to work in environment which can be stressful. Ability to understand and effectively work in Microsoft Outlook, practice management systems, and electronic medical record system.

TYPICAL WORKING CONDITIONS: Work is performed in an office environment. Involves frequent contact with patients in the office and via phone. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with sick people.

DISCLAIMER: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.