Service Manager - Alexandria, Virginia

Service Manager

Tech-24, A Commercial Foodservice Repair Company is currently recruiting qualified candidates for a Field Service Manager position. This position is responsible for all day-to-day management of field service technicians. This is a fast paced customer oriented position and will suit an individual that has experience providing technical services such as refrigeration, plumbing, electrical and general maintenance repairs through a field service network. Experience in facility maintenance management is a plus.

Responsibilities:

• Manage customer special needs and projects
• Manage field service technicians and office support staff to ensure quality of work, appearance and professionalism
• Assist Dispatcher with technician schedules and maintain communication between office and field
• Review and evaluate technician’s operational performance
• Assist with the development of technician’s skills and hiring additional manpower as needed
• Review and approve time-sheets for hourly employees
• Understanding of contractual agreements, operational parameters for each contract and warranty customer

Qualifications:

• Prior management experience required
• Excellent computer knowledge and the ability to use most Microsoft Office programs such as: Word, Excel, Outlook and any new operating system
• Excellent written and verbal communication skills
• Valid driver’s license and clean driving record
• Observe all company procedures and safety rules

Benefits Include:

• Company uniforms, phone, vehicle, and gas card
• Medical, vision, and dental insurance and short-term disability plans
• Company paid long term disability and life insurance
• Paid time off and paid holidays
• 401(k) retirement savings plan with Company match and immediate vesting

Tech-24 is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

For more information about Tech-24 and our career opportunities visit www.mytech24.com or contact us at 888-774-4950.