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Service Management Jobs (NOW HIRING)

NY Marketing Firm

Customer Service Management

Manhattan, NY · On-site

$17.75 - $24/hr

Customer Service Management POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune ...

Arias Agency

Customer Service Management

Canonsburg, PA

$45K - $86K/yr

Customer Service Management We are HIRING NOW! In the last few months we have developed two new divisions in our offices that need staffed! Positions available include entry level management, and ...

ULINE

Customer Service Management Trainee

Ontario, CA

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

trimarkusa

IT Service Management

Mansfield, MA

The Expert IT Service Management reports to the Senior Director, IT Infrastructure * Located in Mansfield, MA * Full-Time * Hybrid TriMark USA, LLC is one of the country's largest providers of design ...

ULINE

Customer Service Management Trainee

Riverside, CA · On-site

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

ULINE

Customer Service Management Trainee

Anaheim, CA · On-site

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

ULINE

Customer Service Management Trainee

Gurnee, IL · On-site

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

ULINE

Customer Service Management Trainee

Waukegan, IL · On-site

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

ULINE

Customer Service Management Trainee

Hudson, WI · On-site

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

Noor Staffing Group

$71.25 - $89.75/hr

Senior Enterprise Service Management Architect (ServiceNow) Fully Remote Key Role Overview We are seeking a Senior Technology professional who will be responsible for implementing and optimizing ...

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Service Management information

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$33K

$70K

$118.5K

How much do service management jobs pay per year?

As of Jul 4, 2026, the average yearly pay for service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What do you do as a service manager?

A service manager oversees the delivery of services to customers, ensuring quality, efficiency, and customer satisfaction. They coordinate teams, manage service processes, handle client issues, and often use tools like service management software to monitor performance and improve operations.

What are some typical challenges faced in a Service Management role, and how can they be addressed?

In a Service Management role, professionals often encounter challenges like managing customer expectations, coordinating between multiple teams, and ensuring consistent service delivery. Balancing urgent incident responses with longer-term process improvements can also be demanding. To address these challenges, clear communication, strong organizational skills, and adopting IT service management frameworks like ITIL are essential. Regular collaboration with technical teams and stakeholders helps ensure alignment and continuous improvement in service quality.

How can I make 2000 a week working from home?

Service management roles can offer remote work opportunities that, with experience and specialized skills, potentially pay $2,000 or more weekly. Achieving this income may require advanced certifications, managing multiple clients, or working in high-demand industries such as IT or consulting, often involving flexible schedules and strong organizational skills.

What is the difference between Service Management vs Customer Support Specialist?

AspectService ManagementCustomer Support Specialist
Required CredentialsCertifications like ITIL, PMP often preferredCustomer service training, sometimes certifications like HDI or CSAT
Work EnvironmentTypically in IT, telecom, or service industries managing processesCustomer service centers, call centers, or online support
Employer & Industry UsageUsed across IT, telecom, healthcare, and service sectorsPrimarily in retail, tech, and service industries
Common Search & Comparison IntentUnderstanding process management and service deliveryAssisting customers and resolving issues

Service Management focuses on overseeing and improving service delivery processes, often requiring certifications like ITIL. Customer Support Specialists handle direct customer interactions, resolving issues and providing assistance. While both roles aim to enhance customer satisfaction, Service Management is more process-oriented, whereas Customer Support is more customer-facing.

What are the key skills and qualifications needed to thrive in Service Management, and why are they important?

To thrive in Service Management, you need strong organizational skills, a solid understanding of IT service delivery frameworks (such as ITIL), and relevant experience in managing service operations. Familiarity with service management tools like ServiceNow, ITIL certifications, and knowledge of ticketing systems are commonly required. Excellent communication, problem-solving abilities, and customer-oriented mindset help foster collaboration and ensure high customer satisfaction. These skills are critical for maintaining efficient service delivery, resolving issues quickly, and consistently meeting business and client expectations.

What jobs make $3,000 a month without a degree?

In service management, roles such as customer service managers, facilities coordinators, or retail supervisors can earn around $3,000 monthly without a degree, especially with experience and strong organizational skills. Many of these jobs require on-the-job training, good communication, and leadership abilities, and some may offer advancement opportunities to higher-paying positions.

What is service management?

Service management is a set of specialized organizational capabilities for delivering value to customers in the form of services. It focuses on designing, delivering, managing, and improving the way IT and non-IT services are provided to meet business needs. Service management involves processes like incident management, change management, and service desk support, ensuring services are reliable, efficient, and aligned with customer expectations. It is commonly associated with frameworks such as ITIL (Information Technology Infrastructure Library).

What is a service management job?

A service management job involves overseeing and coordinating the delivery of services to ensure customer satisfaction and operational efficiency. It typically requires skills in process improvement, communication, and knowledge of service management frameworks like ITIL or ITSM tools. These roles can include service managers, coordinators, or analysts working in various industries such as IT, healthcare, or customer support.
More about Service Management jobs
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What are the most commonly searched types of Service Management jobs? The most popular types of Service Management jobs are:
What states have the most Service Management jobs? States with the most job openings for Service Management jobs include:
What job categories do people searching Service Management jobs look for? The top searched job categories for Service Management jobs are:
Service Management jobs near you

Customer Service Management

Traveling with Michaila

Shelbyville, KY • On-site

Other

Posted yesterday

Job description

About the job Customer Service Management
We're hiring a Customer Service Management professional to oversee client interactions, ensure service standards are met, and support a smooth, high-quality experience from first contact through completion. This fully remote role is ideal for someone whos organized, people-focused, and confident managing multiple client needs while working independently. The individual will need to be able to work indepedently while having resources and tools and mentorship.
What Youll Do:

  • Oversee and support client communications and service workflows
  • Ensure timely responses, follow-ups, and issue resolution
  • Coordinate details, schedules, and confirmations as needed
  • Maintain accurate records and service documentation
  • Provide professional, friendly leadership in client-facing situations
What Were Looking For:
  • Strong communication, organization, and problem-solving skills
  • Customer service or client management experience (preferred, not required)
  • Ability to multitask and work independently in a remote setting
  • Reliable, detail-oriented, and tech-comfortable
  • Must be a citizen of the US, UK, Mexico, Australia, Spain and LATAM
Why This Role Stands Out:
  • 100% remote flexibility
  • Training and ongoing support provided
  • Clear path for growth within a supportive team

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