Service Management Lead
$17.25 - $22.75/hr
The ideal candidate brings strong service management experience, structured operational leadership, and the ability to coordinate across teams, vendors, and stakeholders in fast-paced conditions.
$17.25 - $22.75/hr
The ideal candidate brings strong service management experience, structured operational leadership, and the ability to coordinate across teams, vendors, and stakeholders in fast-paced conditions.
$17.25 - $22.75/hr
The ideal candidate brings strong service management experience, structured operational leadership, and the ability to coordinate across teams, vendors, and stakeholders in fast-paced conditions.
Job Title - Service Management Specialist Location - Chandler, AZ 85226 Contract - W2 or C2C Duration - 12 months Service Management Specialist Required Skills: * Lead engagements, ensuring that ...
Job Title - Service Management Specialist Location - Chandler, AZ 85226 Contract - W2 or C2C Duration - 12 months Service Management Specialist Required Skills: * Lead engagements, ensuring that ...
Manhattan, NY · On-site
$17.75 - $24/hr
Customer Service Management POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune ...
Manhattan, NY · On-site
$17.75 - $24/hr
Customer Service Management POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune ...
Chicago, IL · On-site
$16.50 - $22.50/hr
Customer Service Management POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune ...
Chicago, IL · On-site
$16.50 - $22.50/hr
Customer Service Management POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune ...
Campus, IL · On-site
Details Open Date 06/02/2026 Requisition Number PRN45242B Job Title Customer Service Management Working Title Hospitality Operations Assoc Career Progression Track M00 Track Level FLSA Code ...
Campus, IL · On-site
Details Open Date 06/02/2026 Requisition Number PRN45242B Job Title Customer Service Management Working Title Hospitality Operations Assoc Career Progression Track M00 Track Level FLSA Code ...
Dallas, TX · On-site
The Service Management Analyst will focus on ensuring high-quality, efficient service delivery and customer satisfaction. Key responsibilities include overseeing service operations, managing service ...
Dallas, TX · On-site
The Service Management Analyst will focus on ensuring high-quality, efficient service delivery and customer satisfaction. Key responsibilities include overseeing service operations, managing service ...
This role oversees both the Service Management and ServiceNow Engineering teams and is accountable for delivering reliable, efficient, and scalable service capabilities that support enterprise ...
This role oversees both the Service Management and ServiceNow Engineering teams and is accountable for delivering reliable, efficient, and scalable service capabilities that support enterprise ...
$29 - $34/hr
Customer Service Management Trainee Pay from $29 to $34 per hour with significant growth and earning potential! Minnesota Branch 3325 Heiser St. Hudson, WI 54016 A new career opportunity is calling!
$29 - $34/hr
Customer Service Management Trainee Pay from $29 to $34 per hour with significant growth and earning potential! Minnesota Branch 3325 Heiser St. Hudson, WI 54016 A new career opportunity is calling!
Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...
Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...
Gurnee, IL · On-site
$34/hr
Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...
Gurnee, IL · On-site
$34/hr
Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...
Responsibilities As a Service Management Operations Lead, you will own enterprise service delivery improvement and the Customer Experience (CX) program for the Defense Counterintelligence and ...
Responsibilities As a Service Management Operations Lead, you will own enterprise service delivery improvement and the Customer Experience (CX) program for the Defense Counterintelligence and ...
Responsibilities As a Service Management Operations Lead, you will own enterprise service delivery improvement and the Customer Experience (CX) program for the Defense Counterintelligence and ...
Responsibilities As a Service Management Operations Lead, you will own enterprise service delivery improvement and the Customer Experience (CX) program for the Defense Counterintelligence and ...
Description Manager, Service Management, Enterprise Change Management Department Enterprise Resilience Reports To Head of Enterprise Resilience Locations: This role will require a 4-day hybrid work ...
Description Manager, Service Management, Enterprise Change Management Department Enterprise Resilience Reports To Head of Enterprise Resilience Locations: This role will require a 4-day hybrid work ...
Chicago, IL · On-site
$16.25 - $21.75/hr
The Asset Management Specialist will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently ...
Chicago, IL · On-site
$16.25 - $21.75/hr
The Asset Management Specialist will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently ...
Manager, Service Management, Enterprise Change Management Department Enterprise Resilience Reports To Head of Enterprise Resilience Locations: This role will require a 4-day hybrid work schedule in ...
Manager, Service Management, Enterprise Change Management Department Enterprise Resilience Reports To Head of Enterprise Resilience Locations: This role will require a 4-day hybrid work schedule in ...
... service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions ...
... service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions ...
Job Summary The Service Management Administrator 2 provides day-to-day administration and support of the ServiceNow platform for Choice Hotels. This role partners closely with IT and business ...
New
Job Summary The Service Management Administrator 2 provides day-to-day administration and support of the ServiceNow platform for Choice Hotels. This role partners closely with IT and business ...
New
Description Manager, Service Management, Enterprise Change Management Department Enterprise Resilience Reports To Head of Enterprise Resilience Locations: This role will require a 4-day hybrid work ...
Description Manager, Service Management, Enterprise Change Management Department Enterprise Resilience Reports To Head of Enterprise Resilience Locations: This role will require a 4-day hybrid work ...
Ethically and responsibly Integrate IT Service Management best practices with new capabilities available with AI tools * Develop and maintain Configuration Management Database (CMDB) via FreshService ...
Ethically and responsibly Integrate IT Service Management best practices with new capabilities available with AI tools * Develop and maintain Configuration Management Database (CMDB) via FreshService ...
$71.25 - $89.75/hr
Senior Enterprise Service Management Architect (ServiceNow) Fully Remote Key Role Overview We are seeking a Senior Technology professional who will be responsible for implementing and optimizing ...
$71.25 - $89.75/hr
Senior Enterprise Service Management Architect (ServiceNow) Fully Remote Key Role Overview We are seeking a Senior Technology professional who will be responsible for implementing and optimizing ...
$33K - $40.8K
6% of jobs
$40.8K - $48.5K
11% of jobs
$52.3K is the 25th percentile. Wages below this are outliers.
$48.5K - $56.3K
16% of jobs
$56.3K - $64.1K
16% of jobs
The median wage is $64.4K / yr.
$64.1K - $71.9K
15% of jobs
$77.7K is the 75th percentile. Wages above this are outliers.
$71.9K - $79.6K
14% of jobs
$79.6K - $87.4K
9% of jobs
$87.4K - $95.2K
5% of jobs
$95.2K - $103K
4% of jobs
$103K - $110.7K
2% of jobs
$110.7K - $118.5K
1% of jobs
$33K
$70K
$118.5K
| Aspect | Service Management | Customer Support Specialist |
|---|---|---|
| Required Credentials | Certifications like ITIL, PMP often preferred | Customer service training, sometimes certifications like HDI or CSAT |
| Work Environment | Typically in IT, telecom, or service industries managing processes | Customer service centers, call centers, or online support |
| Employer & Industry Usage | Used across IT, telecom, healthcare, and service sectors | Primarily in retail, tech, and service industries |
| Common Search & Comparison Intent | Understanding process management and service delivery | Assisting customers and resolving issues |
Service Management focuses on overseeing and improving service delivery processes, often requiring certifications like ITIL. Customer Support Specialists handle direct customer interactions, resolving issues and providing assistance. While both roles aim to enhance customer satisfaction, Service Management is more process-oriented, whereas Customer Support is more customer-facing.
8.0
Based on 89 frontline employees who took The Breakroom Quiz
71st of 146 rated financial services
Are you an experienced technology leader who thrives in complex, high-visibility operational environments? Deloitte is seeking an Engineering Delivery Manager II (Service Management Lead) to lead service delivery and operational readiness for technology services supporting a large-scale global sporting event environment. This role will oversee service stability, resilience, and go-live preparedness across critical operations, while driving alignment to agreed service levels and operational requirements. The ideal candidate brings strong service management experience, structured operational leadership, and the ability to coordinate across teams, vendors, and stakeholders in fast-paced conditions.
Work you'll do
As an Engineering Delivery Manager II on the AI & Engineering team, you will be responsible for:
A successful candidate would possess these skills:
The Team
AI & Engineering leverages engineering capabilities to build, deploy, and operate integrated, sector-focused solutions across software, data, artificial intelligence, networks, and hybrid cloud infrastructure. Our teams help clients modernize technology and data platforms, improve mission-critical operations, and enable business advantage through scalable engineering solutions. We tailor our delivery approach to each client's priorities, operating environment, and transformation goals.
Qualifications
Required:
Preferred:
For individuals assigned and/or hired to work in California, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to California and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,000 to $180,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Qualifications:Are you an experienced technology leader who thrives in complex, high-visibility operational environments? Deloitte is seeking an Engineering Delivery Manager II (Service Management Lead) to lead service delivery and operational readiness for technology services supporting a large-scale global sporting event environment. This role will oversee service stability, resilience, and go-live preparedness across critical operations, while driving alignment to agreed service levels and operational requirements. The ideal candidate brings strong service management experience, structured operational leadership, and the ability to coordinate across teams, vendors, and stakeholders in fast-paced conditions.
Work you'll do
As an Engineering Delivery Manager II on the AI & Engineering team, you will be responsible for:
A successful candidate would possess these skills:
The Team
AI & Engineering leverages engineering capabilities to build, deploy, and operate integrated, sector-focused solutions across software, data, artificial intelligence, networks, and hybrid cloud infrastructure. Our teams help clients modernize technology and data platforms, improve mission-critical operations, and enable business advantage through scalable engineering solutions. We tailor our delivery approach to each client's priorities, operating environment, and transformation goals.
Qualifications
Required:
Preferred:
For individuals assigned and/or hired to work in California, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to California and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,000 to $180,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Education:NoneEmployment Type: