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Service Management Jobs (NOW HIRING)

ResolveSoft Inc

Be Seen First

Service Management Lead

Boston, MA · On-site

$80K - $100K/yr

The Service Management Lead (SML) will oversee all operational and contractual aspects of the IT Service Desk, ensuring the delivery of high-quality, efficient, and compliant technical support ...

Intepros Federal

Service Management Lead

Atlanta, GA · On-site

$110K - $160K/yr

IntePros Federal is seeking a Service Management Lead for a contract with a current customer. This role will be contingent upon contract award. Step into a high-impact leadership role where you'll ...

NY Marketing Firm

Customer Service Management

Chicago, IL · On-site

$16.50 - $22.50/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

Mission Linen Supply

Service Management Trainee

Chino, CA · On-site

$70K/yr

Service Management Trainee will learn to provide leadership to a team of Drivers (Route Sales and Service Representatives - RSSRs), ensuring unsurpassed customer satisfaction and pushing the team to ...

Mission Linen Supply

Service Management Trainee

Chino, CA · On-site

$70K/yr

Service Management Trainee will learn to provide leadership to a team of Drivers (Route Sales and Service Representatives - RSSRs), ensuring unsurpassed customer satisfaction and pushing the team to ...

ULINE

Customer Service Management Trainee

Ontario, CA · On-site

$29 - $34/hr

Customer Service Management Trainee Pay from $29 to $34 per hour with significant growth and earning potential! California Branch 4810 South Hellman Avenue, Ontario, CA 91762 A new career opportunity ...

Uline

Customer Service Management Trainee

Hudson, WI

$29 - $34/hr

Customer Service Management Trainee Pay from $29 to $34 per hour with significant growth and earning potential! Minnesota Branch 3325 Heiser St. Hudson, WI 54016 A new career opportunity is calling!

Uline

Customer Service Management Trainee

Ontario, CA

$29 - $34/hr

Customer Service Management Trainee Pay from $29 to $34 per hour with significant growth and earning potential! California Branch 4810 South Hellman Avenue, Ontario, CA 91762 A new career opportunity ...

ULINE

Customer Service Management Trainee

Saint Paul, MN · On-site

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

ULINE

Customer Service Management Trainee

Anaheim, CA

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

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All JobsService Management Jobs

Service Management information

See salary details

$33K

$70K

$118.5K

How much do service management jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What are some typical challenges faced in a Service Management role, and how can they be addressed?

In a Service Management role, professionals often encounter challenges like managing customer expectations, coordinating between multiple teams, and ensuring consistent service delivery. Balancing urgent incident responses with longer-term process improvements can also be demanding. To address these challenges, clear communication, strong organizational skills, and adopting IT service management frameworks like ITIL are essential. Regular collaboration with technical teams and stakeholders helps ensure alignment and continuous improvement in service quality.

What is the difference between Service Management vs Customer Support Specialist?

AspectService ManagementCustomer Support Specialist
Required CredentialsCertifications like ITIL, PMP often preferredCustomer service training, sometimes certifications like HDI or CSAT
Work EnvironmentTypically in IT, telecom, or service industries managing processesCustomer service centers, call centers, or online support
Employer & Industry UsageUsed across IT, telecom, healthcare, and service sectorsPrimarily in retail, tech, and service industries
Common Search & Comparison IntentUnderstanding process management and service deliveryAssisting customers and resolving issues

Service Management focuses on overseeing and improving service delivery processes, often requiring certifications like ITIL. Customer Support Specialists handle direct customer interactions, resolving issues and providing assistance. While both roles aim to enhance customer satisfaction, Service Management is more process-oriented, whereas Customer Support is more customer-facing.

What are the key skills and qualifications needed to thrive in Service Management, and why are they important?

To thrive in Service Management, you need strong organizational skills, a solid understanding of IT service delivery frameworks (such as ITIL), and relevant experience in managing service operations. Familiarity with service management tools like ServiceNow, ITIL certifications, and knowledge of ticketing systems are commonly required. Excellent communication, problem-solving abilities, and customer-oriented mindset help foster collaboration and ensure high customer satisfaction. These skills are critical for maintaining efficient service delivery, resolving issues quickly, and consistently meeting business and client expectations.

What is service management?

Service management is a set of specialized organizational capabilities for delivering value to customers in the form of services. It focuses on designing, delivering, managing, and improving the way IT and non-IT services are provided to meet business needs. Service management involves processes like incident management, change management, and service desk support, ensuring services are reliable, efficient, and aligned with customer expectations. It is commonly associated with frameworks such as ITIL (Information Technology Infrastructure Library).
More about Service Management jobs
What cities are hiring for Service Management jobs? Cities with the most Service Management job openings:
What are the most commonly searched types of Service Management jobs? The most popular types of Service Management jobs are:
What states have the most Service Management jobs? States with the most job openings for Service Management jobs include:
What job categories do people searching Service Management jobs look for? The top searched job categories for Service Management jobs are:
Service Management jobs near you
Infographic showing various Service Management job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

Customer Service Management

NY Marketing Firm

Hartford, CT • On-site

Full-time

Posted 10 days ago

Job description

Company Description

POWERED BY PEOPLE

Job Description

Customer Service Management

Company Overview 

Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 clients. Our companywide initiatives are to better our service for our clients in order to solidify partnerships, retain customer relations, acquire new business, and overall, increase the value of our client's brands. Our solid structure and continuous desire to improve will help to obtain future goals. It is our mission to continue to drive revenue for our clients through integrity, professionalism, and genuine hard work.
Our goal is to provide an environment in which our clients and staff can be placed in a position of continuous and unlimited growth potential. We strive to attain genuine and long lasting relationships, to set the example for others to emulate, and to be the leader in the field of direct sales and marketing.

Job Description 

NY Marketing Firm, LLC offers an exciting, fast-paced, results driven environment. Currently, NY Marketing Firm, LLC is seeking qualified candidates who are looking for a REAL career move to get their foot in the door. We are looking to fill sales and marketing positions from the entry level. We have found that those with any customer service experience thrive with our company. We provide training to all qualified candidates, continued education from entry level and beyond. 

Please forward resumes in Word or PDF format to [email protected] or contact our Human Resource at 716.791.9147

NYMarketingFirm.org

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