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Service Management Jobs in Illinois (NOW HIRING)

Aeris

Service Management, Director

Chicago, IL · On-site

They are seeking a Service Management Leader to oversee the Service Management team, ensuring service stability and fast recovery through effective management processes, while championing ITIL best ...

NY Marketing Firm

Customer Service Management

Chicago, IL · On-site

$16.50 - $22.50/hr

Customer Service Management POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune ...

NY Marketing Firm

Customer Service Management

Chicago, IL

$16.50 - $22.50/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

NY Marketing Firm

Customer Service Management

Chicago, IL

$16.50 - $22.50/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

ULINE

Customer Service Management Trainee

Gurnee, IL · On-site

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

ULINE

Customer Service Management Trainee

Waukegan, IL · On-site

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

ULINE

Customer Service Management Trainee

Gurnee, IL · On-site

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

ULINE

Customer Service Management Trainee

Waukegan, IL · On-site

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

Lead all service operations, including technical support, dispatching, work order management, customer communication, and issue resolution. * Serve as the primary escalation point for complex ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

Lead all service operations, including technical support, dispatching, work order management, customer communication, and issue resolution. * Serve as the primary escalation point for complex ...

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All JobsService Management JobsService Management Jobs in Illinois

Service Management information

See Illinois salary details

$32K

$67.8K

$114.8K

How much do service management jobs pay per year?

As of Sep 1, 2026, the average yearly pay for service management in Illinois is $67,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $78,000.00 per year, depending on experience, location, and employer.

What is service management?

Service management is a set of specialized organizational capabilities for delivering value to customers in the form of services. It focuses on designing, delivering, managing, and improving the way IT and non-IT services are provided to meet business needs. Service management involves processes like incident management, change management, and service desk support, ensuring services are reliable, efficient, and aligned with customer expectations. It is commonly associated with frameworks such as ITIL (Information Technology Infrastructure Library).

What are the key skills and qualifications needed to thrive in service management, and why are they important?

To thrive in Service Management, you need strong organizational skills, a solid understanding of IT service delivery frameworks (such as ITIL), and relevant experience in managing service operations. Familiarity with service management tools like ServiceNow, ITIL certifications, and knowledge of ticketing systems are commonly required. Excellent communication, problem-solving abilities, and customer-oriented mindset help foster collaboration and ensure high customer satisfaction. These skills are critical for maintaining efficient service delivery, resolving issues quickly, and consistently meeting business and client expectations.

What are some typical challenges faced in a service management role, and how can they be addressed?

In a Service Management role, professionals often encounter challenges like managing customer expectations, coordinating between multiple teams, and ensuring consistent service delivery. Balancing urgent incident responses with longer-term process improvements can also be demanding. To address these challenges, clear communication, strong organizational skills, and adopting IT service management frameworks like ITIL are essential. Regular collaboration with technical teams and stakeholders helps ensure alignment and continuous improvement in service quality.

What is the difference between Service Management vs Customer Support Specialist?

AspectService ManagementCustomer Support Specialist
Required CredentialsCertifications like ITIL, PMP often preferredCustomer service training, sometimes certifications like HDI or CSAT
Work EnvironmentTypically in IT, telecom, or service industries managing processesCustomer service centers, call centers, or online support
Employer & Industry UsageUsed across IT, telecom, healthcare, and service sectorsPrimarily in retail, tech, and service industries
Common Search & Comparison IntentUnderstanding process management and service deliveryAssisting customers and resolving issues

Service Management focuses on overseeing and improving service delivery processes, often requiring certifications like ITIL. Customer Support Specialists handle direct customer interactions, resolving issues and providing assistance. While both roles aim to enhance customer satisfaction, Service Management is more process-oriented, whereas Customer Support is more customer-facing.

Do you need a degree to be a service management?

A degree is not strictly required to work in service management, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant skills such as communication, problem-solving, and familiarity with service management tools like ITIL can be important, and certifications may enhance job prospects.

What skills do you need to be a service management?

Service management professionals need strong communication, problem-solving, and organizational skills to coordinate and improve service delivery. Knowledge of ITIL frameworks, customer service, and proficiency with management tools are also important for success in this role.

What are popular job titles related to Service Management jobs in Illinois?

For Service Management jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Service Management jobs in Illinois look for?

The top searched job categories for Service Management jobs in Illinois are:

Service Management jobs near you
Infographic showing various Service Management job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 35% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $67,803 per year, or $32.6 per hour.

Service Management, Director

Chicago, IL • On-site

Aeris
See more jobs at Aerisexternal

Full-time

Re-posted 19 days ago

Job description

Job Summary:
Aeris is a trusted cellular IoT leader enabling significant IoT programs across various sectors. They are seeking a Service Management Leader to oversee the Service Management team, ensuring service stability and fast recovery through effective management processes, while championing ITIL best practices.
Responsibilities:
• Develop and execute a comprehensive Service Management strategy aligned with the company's overall business objectives and ITIL framework.
• Provide strong leadership, mentorship, and guidance to the Service Management team, fostering a culture of continuous improvement, collaboration, and customer focus.
• Stay abreast of industry best practices, emerging technologies, and trends in Service Management, and recommend innovative solutions to enhance our capabilities.
• Establish and maintain key performance indicators (KPIs) and service level agreements (SLAs) to measure and improve the effectiveness of Service Management processes.
• Oversee the Incident Management process to ensure timely and effective resolution of service disruptions, minimizing impact to customers.
• Develop and maintain incident response plans, escalation procedures, and communication protocols.
• Lead major incident reviews to identify root causes, prevent recurrence, and drive continuous improvement.
• Lead the Problem Management process to proactively identify and resolve underlying issues that contribute to service disruptions.
• Conduct thorough root cause analysis, implement corrective actions, and track progress to ensure long-term service stability.
• Drive a proactive approach to problem identification and prevention, reducing the frequency and severity of incidents.
• Oversee the Change Management process to ensure that changes receive the appropriate level of scrutiny and are implemented smoothly and with minimal disruption to services.
• Develop and maintain change management policies, procedures, and risk assessment methodologies.
• Chair the Enhanced Change Advisory Board (ECAB) to review and approve proposed changes.
• Establish and maintain clear and effective communication channels with customers and internal stakeholders regarding service incidents, planned maintenance, and other relevant updates.
• Develop and implement communication strategies to keep customers informed and engaged during service disruptions.
• Gather customer feedback to identify areas for improvement and ensure that Service Management processes are aligned with customer needs.
• Recruit, train, and develop a high-performing Service Management team.
• Provide coaching, mentoring, and performance management to team members.
• Foster a collaborative and supportive team environment.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Information Technology, or a related field
• 10+ years of experience in IT Service Management, with at least 5 years in a leadership role.
• Deep understanding of ITIL principles and practices; ITIL certification (e.g., ITIL Expert, ITIL 4 Managing Professional) is a plus
• Proven track record of successfully implementing and managing Incident Management, Problem Management, and Change Management processes.
• Strong leadership, communication, and interpersonal skills.
• Proven track record of hiring and managing people of different cultures distributed globally
• Excellent analytical and problem-solving abilities.
• Experience working in a fast-paced, dynamic environment.
• Ability to build strong relationships with stakeholders at all levels of the organization.
• Experience with ITSM tools (e.g., ServiceNow, Jira Service Management, etc.).
• A passion for delivering exceptional customer service.
Preferred:
• Experience with agile development methodologies a plus
Company:
Aeris is the only cellular network designed and built exclusively for machines. Founded in 1992, the company is headquartered in San Jose, USA, with a team of 501-1000 employees. The company is currently Growth Stage.

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