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Service Management Jobs Near Me

In this highly visible and pivotal role, you will lead and run the IT service management service across the enterprise - setting the standards, processes, and governance frameworks by which ...

Skills and Qualifications: - Proven experience in a service management role or similar position. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities ...

Skills and Qualifications: - Proven experience in a service management role or similar position. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities ...

You will lead the recruitment, development, and management of service technicians, fostering a culture of excellence and continuous improvement within an assigned territory. In addition, you will ...

You will lead the recruitment, development, and management of service technicians, fostering a culture of excellence and continuous improvement within an assigned territory. In addition, you will ...

You will lead the recruitment, development, and management of service technicians, fostering a culture of excellence and continuous improvement within an assigned territory. In addition, you will ...

Utility

Circleville, OH · On-site

$14 - $16.75/hr

Hallmark Management Service is an onsite food service management company providing residential dining service, catering, and retail operations at some locations. Our dining program specializes in ...

Deli / Pizza

Circleville, OH · On-site

$15.25 - $20.50/hr

Hallmark Management Service is an onsite food service management company providing residential dining service, catering, and retail operations at some locations. Our dining program specializes in ...

Service Manager Location: Marysville, OH Description The Service Manager is responsible for ... Perform other duties as assigned by management based on business needs. Requirements: * Must have ...

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Service Management information

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$33K

$70K

$118.5K

How much do service management jobs pay per year?

As of Sep 14, 2026, the average yearly pay for service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

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A map of the United States highlighting the number of Service Management job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Service Management job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Director, Service Management Office

Columbus, OH • On-site

Ohio State University
Scientific Research and Development Services • 51 - 200 employees

$129K - $169K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago


Job description

Job Title:

Director, Service Management Office Department: OCIO | Enterprise Networking

Position Summary

The Director, Service Management Office (SMO) for the Office of Technology and Digital Innovation at The Ohio State University is responsible for strategic oversight and direction of three functional teams that support and coordinate on behalf of the many service owners responsible for providing critical technology services across the university and the enterprise. The SMO serves as a central hub to enable effective governance, process consistency, shared tooling, performance measurement, and reporting to support continuous improvement. The director provides leadership and direction for the primary focus areas of service owner support, billing support, the Service Now cloud-based platform for business process management, the Configuration Management Database in Service Now, and the Change Advisory Board. Through effective delivery in each area, the director leads implementation of policies and procedures designed to improve quality, experience, efficiency and effectiveness, as well as reduce the cost of services delivered by OTDI across the enterprise.

Required Education and Experience
  • Bachelor’s degree or equivalent experience.
  • 10 years relevant experience using ITIL Service Management framework and best practices.
  • ServiceNow certification and credentials.
Desired Education and Experience
  • 15+ years relevant experience.
  • ITIL certified.
Additional Information

The salary range for this position is $129,500 - $169,250 and the offer for this position will be based on internal equity and the candidate's qualifications.

Function: Information Technology Sub-function: IT Multi-Discipline Career Band: Managerial Career Level: M3 Location: Mount Hall (0311) Position Type: Regular Scheduled Hours: 40 Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Benefits
  • Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
  • Paid time off, including sick and vacation time and 11 holidays.
  • State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.

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