ZipRecruiter

Log In

1

Service Management Jobs in California (NOW HIRING)

Deloitte

Service Management Lead

Los Angeles, CA · On-site

$17.25 - $22.75/hr

The ideal candidate brings strong service management experience, structured operational leadership, and the ability to coordinate across teams, vendors, and stakeholders in fast-paced conditions.

Deloitte

Service Management Lead

Los Angeles, CA · On-site

$17.25 - $22.75/hr

Deloitte is seeking an Engineering Delivery Manager II (Service Management Lead) to lead service delivery and operational readiness for technology services supporting a large-scale global sporting ...

Mission Linen Supply

Service Management Trainee

Chino, CA · On-site

$70K/yr

Service Management Trainee will learn to provide leadership to a team of Drivers (Route Sales and Service Representatives - RSSRs), ensuring unsurpassed customer satisfaction and pushing the team to ...

Mission Linen Supply

Service Management Trainee

Chino, CA · On-site

$70K/yr

Service Management Trainee will learn to provide leadership to a team of Drivers (Route Sales and Service Representatives - RSSRs), ensuring unsurpassed customer satisfaction and pushing the team to ...

Mission Linen Supply

Service Management Trainee

Chino, CA · On-site

$70K/yr

Service Management Trainee will learn to provide leadership to a team of Drivers (Route Sales and Service Representatives - RSSRs), ensuring unsurpassed customer satisfaction and pushing the team to ...

ULINE

Customer Service Management Trainee

Ontario, CA · On-site

$29 - $34/hr

Customer Service Management Trainee Pay from $29 to $34 per hour with significant growth and earning potential! California Branch 4810 South Hellman Avenue, Ontario, CA 91762 A new career opportunity ...

Uline

Customer Service Management Trainee

Ontario, CA

$29 - $34/hr

Customer Service Management Trainee Pay from $29 to $34 per hour with significant growth and earning potential! California Branch 4810 South Hellman Avenue, Ontario, CA 91762 A new career opportunity ...

Uline

Customer Service Management Trainee

Ontario, CA

$29 - $34/hr

Customer Service Management Trainee Pay from $29 to $34 per hour with significant growth and earning potential! California Branch 4810 South Hellman Avenue, Ontario, CA 91762 A new career opportunity ...

ULINE

Customer Service Management Trainee

Ontario, CA · On-site

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

ULINE

Customer Service Management Trainee

Anaheim, CA · On-site

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

ULINE

Customer Service Management Trainee

Ontario, CA · On-site

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

ULINE

Customer Service Management Trainee

Anaheim, CA

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

next page

Showing results 1-20

All JobsService Management JobsService Management Jobs in California

Service Management information

See California salary details

$32.6K

$69.1K

$116.9K

How much do service management jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service management in California is $69,054.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,300.00 and $79,400.00 per year, depending on experience, location, and employer.

What are some typical challenges faced in a Service Management role, and how can they be addressed?

In a Service Management role, professionals often encounter challenges like managing customer expectations, coordinating between multiple teams, and ensuring consistent service delivery. Balancing urgent incident responses with longer-term process improvements can also be demanding. To address these challenges, clear communication, strong organizational skills, and adopting IT service management frameworks like ITIL are essential. Regular collaboration with technical teams and stakeholders helps ensure alignment and continuous improvement in service quality.

What is the difference between Service Management vs Customer Support Specialist?

AspectService ManagementCustomer Support Specialist
Required CredentialsCertifications like ITIL, PMP often preferredCustomer service training, sometimes certifications like HDI or CSAT
Work EnvironmentTypically in IT, telecom, or service industries managing processesCustomer service centers, call centers, or online support
Employer & Industry UsageUsed across IT, telecom, healthcare, and service sectorsPrimarily in retail, tech, and service industries
Common Search & Comparison IntentUnderstanding process management and service deliveryAssisting customers and resolving issues

Service Management focuses on overseeing and improving service delivery processes, often requiring certifications like ITIL. Customer Support Specialists handle direct customer interactions, resolving issues and providing assistance. While both roles aim to enhance customer satisfaction, Service Management is more process-oriented, whereas Customer Support is more customer-facing.

What are the key skills and qualifications needed to thrive in Service Management, and why are they important?

To thrive in Service Management, you need strong organizational skills, a solid understanding of IT service delivery frameworks (such as ITIL), and relevant experience in managing service operations. Familiarity with service management tools like ServiceNow, ITIL certifications, and knowledge of ticketing systems are commonly required. Excellent communication, problem-solving abilities, and customer-oriented mindset help foster collaboration and ensure high customer satisfaction. These skills are critical for maintaining efficient service delivery, resolving issues quickly, and consistently meeting business and client expectations.

What is service management?

Service management is a set of specialized organizational capabilities for delivering value to customers in the form of services. It focuses on designing, delivering, managing, and improving the way IT and non-IT services are provided to meet business needs. Service management involves processes like incident management, change management, and service desk support, ensuring services are reliable, efficient, and aligned with customer expectations. It is commonly associated with frameworks such as ITIL (Information Technology Infrastructure Library).
What are the most commonly searched types of Service Management jobs in California? The most popular types of Service Management jobs in California are:
What are popular job titles related to Service Management jobs in California? For Service Management jobs in California, the most frequently searched job titles are:
What job categories do people searching Service Management jobs in California look for? The top searched job categories for Service Management jobs in California are:
What cities in California are hiring for Service Management jobs? Cities in California with the most Service Management job openings:
Service Management jobs near you
Infographic showing various Service Management job openings in California as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $69,054 per year, or $33.2 per hour.
Service Management Assistant

Service Management Assistant

Electricraft

San Luis Obispo, CA • On-site

$24 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description


COMPANY OVERVIEW:

Electricraft is leading electrical service provider for Commercial, Industrial, and Residential specializing in new Construction and Renovations, Service Management, Communication, Preventative Maintenance, Overhead Lines, and Greenspace in the San Luis Obispo, CA greater area. We are committed to delivering high-quality electrical and service solutions to our clients, utilizing cutting-edge technology and innovative practices.

POSITION OVERVIEW:

The Service Management Assistant at Electricraft, Inc. will provide administrative support to the Service Department by managing daily operations, coordinating service schedules, communicating with customers, and assisting with financial and inventory management. This role will require strong organizational and communication skills to ensure seamless service delivery, enhance customer satisfaction, and support the Service Manager in achieving departmental goals.

QUALIFICATIONS:

•    Education:
o    High school diploma or GED required; associate degree in business administration or related field preferred.
•    Experience:
o    1-2 years of administrative or customer service experience, preferably in a service-oriented business.
o    Experience in the electrical, construction, or maintenance industry is a plus.

KEY RESPONSIBILITIES:

•  Administrative Support:
•    Assist the Service Manager with daily administrative tasks, including data entry, record-keeping, and documentation.
•    Organize and maintain service schedules, ensuring timely assignment of technicians and service calls.
•    Manage incoming calls and emails related to service inquiries, providing information or directing to appropriate personnel.
•  Customer Coordination:
•    Act as the primary point of contact for service-related customer inquiries, scheduling, and follow-up.
•    Communicate service updates, schedule changes, and service recommendations to customers in a professional and timely manner.
•    Resolve customer issues by coordinating with the service team and escalating complex issues to the Service Manager.
•  Financial and Inventory Assistance:
•    Assist with the preparation of service quotes, invoices, and purchase orders.
•    Maintain an organized system for tracking inventory of service parts and equipment.
•    Work with the Service Manager to ensure proper billing, customer payments, and vendor invoicing.
•  Scheduling and Coordination:
•    Schedule service calls and dispatch technicians based on urgency and availability.
•    Maintain an updated calendar of technician availability and job status.
•    Monitor the progress of ongoing jobs to ensure timely completion and customer satisfaction.
•  Documentation and Reporting:
•    Prepare reports on service department performance, technician utilization, and customer feedback.
•    Ensure that all service records, contracts, and customer communications are accurately filed and organized.
•  Collaboration:
•    Coordinate with technicians, suppliers, and other internal teams to ensure smooth service operations.
•    Assist with project planning, service proposals, and other tasks to support the service team.


CORE COMPENTENCIES

•    Skills:
o    Strong organizational and multitasking skills.
o    Excellent communication skills, both written and verbal.
o    Proficient in Microsoft Office (Word, Excel, Outlook) and other standard office software.
o    Ability to work independently and as part of a team.
o    Basic understanding of accounting principles and inventory management.
•    Personal Attributes:
o    Detail-oriented with a strong sense of responsibility.
o    Professional demeanor and ability to handle customer inquiries with patience and diplomacy.
o    Ability to work under pressure and meet deadlines.
•    Working Conditions:
•    Office environment with occasional visits to job sites.
•    Full-time position with standard business hours; occasional overtime may be required based on workload.
 

Company Description

Electricraft, Inc. is a San Luis Obispo based family owned and operated electrical contracting firm. Established in 1984, Electricraft has proudly offered our quality electrical service for Commercial, Industrial and Small Service and Repair projects for 40 Years.